# Voxya Consumer Complaints Scraper (`blackfalcondata/voxya-com-scraper`) Actor

Scrape voxya.com consumer complaints — the complete public feed of Indian consumer grievances, with title and full text, company named, amount involved and compensation claimed, desired resolution, status and filing dates for every complaint.

- **URL**: https://apify.com/blackfalcondata/voxya-com-scraper.md
- **Developed by:** [Black Falcon Data](https://apify.com/blackfalcondata) (community)
- **Categories:** Business, Lead generation, Automation
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $0.01 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

### What does Voxya Consumer Complaints Scraper do?

Voxya Complaints Scraper extracts structured consumer complaint data from [voxya.com](https://voxya.com), the public feed of Indian consumer grievances — the complaint title and full text, the company named in each complaint, the amount involved and compensation claimed, the desired resolution, status and filing dates. Results come newest first, with controllable result limits and incremental runs that return only new or changed complaints.

**New to Apify?** [Sign up free](https://console.apify.com/sign-up?fpr=1h3gvi) and use the included $5 monthly platform credit to test this actor.

### Key features

- **💵 Structured pricing:** structured `currency` on every record — numbers you can sort and compare without parsing price text.
- **🏢 Company named:** `companyName` names the company each complaint is filed against.
- **🗓️ Filing dates:** `postedAt` tells you when each complaint was filed.
- **🔗 Paste-mode:** paste a voxya.com complaint-feed URL (optionally with `?page=N`) into `startUrls` to begin at that page.
- **♻️ Incremental mode:** recurring runs emit only directory entries that are new or updated — keep your supplier-outreach lists fresh without re-fetching the full directory. Saves 80–95% on weekly syncs.
- **🔔 Notifications:** Telegram, Slack, Discord, WhatsApp Cloud API, and generic webhook out of the box. Pair with incremental for daily new-listing alerts without pipeline glue.
- **📦 Compact mode:** compact directory entries — name, contact, location, industry — ready to import into your CRM or outreach tool.
- **🔌 MCP connectors:** push your leads into Notion via Apify's MCP connectors — a tidy run-summary page, no export step, no glue code. Opt-in, deterministic field-mapping (no AI). More destinations as Apify's connector catalog grows.
- **🧹 Empty-field stripping:** drop null, empty-string, and empty-array fields from each record before push. Smaller payloads for AI agents and dashboards that already handle missing fields gracefully.

### What data can you extract from voxya.com?

Each result includes Core complaint fields (`listingId`, `complaintId`, `url`, `portalUrl`, `title`, `complainantName`, `amountInvolved`, and `compensationClaimed`, and more), extended fields (`description` and `detailFetched`), and company metadata (`companyName` and `companyId`). In standard mode, all fields are always present — unavailable data points are returned as `null`, never omitted. In compact mode, only core fields are returned.

### Input

The main inputs are a result limit. Additional filters and options are available in the input schema.

Key parameters:

- **`maxResults`** — Maximum number of complaints to return, newest first (0 = unlimited — the feed holds 170,000+ complaints). (default: `100`)
- **`descriptionMaxLength`** — Truncate the complaint body to N characters. 0 = keep the full text. (default: `0`)
- **`compact`** — Core fields only (for AI-agent/MCP workflows). (default: `false`)
- **`excludeEmptyFields`** — Drop null, empty-string, and empty-array fields from each record before push. Smaller payloads for AI agents and dashboards. (default: `false`)
- **`incrementalMode`** — Compare against previous run state and return only new or changed complaints. stateKey is optional — defaults to a value derived from your start URLs. (default: `false`)
- **`stateKey`** — Optional. Stable identifier for the tracked complaint universe. Leave empty to auto-generate it.
- **`emitUnchanged`** — When incremental, also emit complaints that have not changed since the previous run. (default: `false`)
- **`skipReposts`** — When incremental, skip complaints whose text matches a complaint that disappeared in a prior run (the same grievance re-filed under a new id). (default: `false`)
- **`notifyOnlyChanges`** — When Incremental Mode is on, only send notifications for NEW and UPDATED complaints. Has no effect outside incremental mode. (default: `false`)
- **`notificationLimit`** — Maximum number of complaints included in each notification message (1–20). (default: `5`)
- **`telegramToken`** — Telegram bot token (from @BotFather). Required for Telegram notifications.
- **`telegramChatId`** — Telegram chat or channel ID (e.g. "-100123456789"). Required when telegramToken is set.
- ...and 12 more parameters

### Input examples

**Basic search** — Targeted run scoped to a specific descriptionFormat.

→ Full payload per result — all standard fields populated where the source provides them.

```json
{
  "descriptionFormat": "all",
  "maxResults": 50
}
```

**Incremental tracking** — Only emit complaints that changed since the previous run with this `stateKey`.

→ First run builds the baseline state. Subsequent runs emit only records that are new or whose tracked content changed. Set `emitUnchanged: true` to include unchanged records as well.

```json
{
  "descriptionFormat": "all",
  "maxResults": 200,
  "incrementalMode": true,
  "stateKey": "all-tracker"
}
```

**Compact output for AI agents** — Return only core fields for AI-agent and MCP workflows.

→ Small payload with the most important fields — ideal for piping into LLMs without token overhead.

```json
{
  "descriptionFormat": "all",
  "maxResults": 50,
  "compact": true
}
```

### Output

Each run produces a dataset of structured complaint records. Results can be downloaded as JSON, CSV, or Excel from the Dataset tab in Apify Console.

### Example complaint record

```json
{
  "listingId": "5e81f57cee5e716d69fd10f12a64bdae2cdf4c7f30023c483339ce4eda68390f",
  "complaintId": "274010",
  "url": "https://voxya.com/consumer-complaints/package-not-delivered-for-which-i-fully-paid-through-gpay/274010",
  "portalUrl": "https://voxya.com/consumer-complaints/package-not-delivered-for-which-i-fully-paid-through-gpay/274010",
  "title": "Package not delivered for which I fully paid through GPay",
  "description": "I placed and order on 28th September 2026 from shadesltd now renamed shadoowinc on Instagram for a set of *sets of clothes in which they offer ₹****+*** for express delivery. i paid ₹**** through Gpay...",
  "companyName": "Shadoowinc at Instagram",
  "companyId": 1288034,
  "complainantName": "Himanshi Narang",
  "amountInvolved": 4999,
  "currency": "INR",
  "desiredResolution": [
    "2"
  ],
  "status": 0,
  "complaintStage": 0,
  "lawyerAssigned": false,
  "category": "0",
  "postedAt": "Sun Oct 11 2026 23:07:23 GMT+0000 (Coordinated Universal Time)",
  "searchQuery": "*",
  "contentQuality": "serp_only",
  "detailFetched": false,
  "scrapedAt": "2026-10-12T00:38:34.318Z",
  "source": "voxya.com",
  "contentHash": "7c2b6b627da9ba2fa8b55b67e5e727d93eb12cbacbf6a179d6d6f24b09cafe9f"
}
```

### Incremental fields

When incremental mode is on, each record also carries:

- `changeType` — one of `NEW`, `UPDATED`, `UNCHANGED`, `REAPPEARED`. Default output covers `NEW` / `UPDATED` / `REAPPEARED`; set `emitUnchanged: true` to opt into the others.
- `isRepost`, `repostOfId`, `repostDetectedAt` — populated when a new listing matches the tracked content of a previously expired one. Set `skipReposts: true` to drop detected reposts from the output.

### How to scrape voxya.com

1. Go to [Voxya Consumer Complaints Scraper](https://apify.com/blackfalcondata/voxya-com-scraper?fpr=1h3gvi) in Apify Console.
2. Configure the input.
3. Set `maxResults` to control how many results you need.
4. Click **Start** and wait for the run to finish.
5. Export the dataset as JSON, CSV, or Excel.

### Use cases

- Extract complaint data from voxya.com for market research and competitive analysis.
- Track pricing trends across regions and categories over time.
- Monitor new and changed complaints on scheduled runs without processing the full dataset every time.
- Feed structured data into AI agents, MCP tools, and automated pipelines using compact mode.
- Export clean, structured data to dashboards, spreadsheets, or data warehouses.

### How much does it cost to scrape voxya.com?

Voxya Consumer Complaints Scraper uses [pay-per-event](https://docs.apify.com/platform/actors/paid-actors/pay-per-event) pricing. You pay a small fee when the run starts and then for each result that is actually produced.

- **Run start:** $0.01 per run
- **Per result:** $0.00001 per complaint record

Example costs:

- 10 results: **$0.01**
- 25 results: **$0.01**
- 100 results: **$0.011**
- 200 results: **$0.013**
- 500 results: **$0.017**

#### Example: recurring monitoring savings

These examples compare full re-scrapes with incremental runs at different churn rates. Churn is the share of complaints that are new or whose tracked content changed since the previous run. Actual churn depends on your query breadth, source activity, and polling frequency — the scenarios below are examples, not predictions.

Example setup: 250 complaints per run, daily polling (30 runs/month). Costs scale linearly with the number of complaints.

| Churn rate | Full re-scrape run cost | Incremental run cost | Savings vs full re-scrape | Monthly cost after baseline |
|---|---:|---:|---:|---:|
| 5% — stable niche query | $0.01 | $0.01 | $0.00332 (25%) | $0.31 |
| 15% — moderate broad query | $0.01 | $0.01 | $0.00298 (22%) | $0.32 |
| 30% — high-volume aggregator | $0.01 | $0.01 | $0.00245 (18%) | $0.33 |

Full re-scrape monthly cost at the same cadence: $0.40. First month with incremental costs $0.31 / $0.32 / $0.33 for the 5% / 15% / 30% scenarios because the first run builds baseline state at full cost before incremental savings apply.

Platform usage is included in the per-result fee shown above.

### FAQ

#### How many results can I get from voxya.com?

The number of results depends on the search query and available complaints on voxya.com. Use the `maxResults` parameter to control how many results are returned per run.

#### Does Voxya Consumer Complaints Scraper support recurring monitoring?

Yes. Enable incremental mode to only receive new or changed complaints on subsequent runs. This is ideal for scheduled monitoring where you want to track changes over time without re-processing the full dataset.

#### Can I integrate Voxya Consumer Complaints Scraper with other apps?

Yes. Voxya Consumer Complaints Scraper works with Apify's [integrations](https://apify.com/integrations?fpr=1h3gvi) to connect with tools like Zapier, Make, Google Sheets, Slack, and more. You can also use webhooks to trigger actions when a run completes.

#### Can I use Voxya Consumer Complaints Scraper with the Apify API?

Yes. You can start runs, manage inputs, and retrieve results programmatically through the [Apify API](https://docs.apify.com/api/v2). Client libraries are available for JavaScript, Python, and other languages.

#### Can I use Voxya Consumer Complaints Scraper through an MCP Server?

Yes. Apify provides an [MCP Server](https://apify.com/apify/actors-mcp-server?fpr=1h3gvi) that lets AI assistants and agents call this actor directly. Use compact mode, `descriptionMaxLength`, a single `descriptionFormat`, and `excludeEmptyFields` to keep payloads manageable for LLM context windows.

#### Is it legal to scrape voxya.com?

This actor extracts publicly available data from voxya.com. Web scraping of public information is generally considered legal, but you should always review the target site's terms of service and ensure your use case complies with applicable laws and regulations, including GDPR where relevant.

#### Your feedback

If you have questions, need a feature, or found a bug, please [open an issue](https://apify.com/blackfalcondata/voxya-com-scraper/issues?fpr=1h3gvi) on the actor's page in Apify Console. Your feedback helps us improve.

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### Getting started with Apify

New to Apify? [Create a free account with $5 credit](https://console.apify.com/sign-up?fpr=1h3gvi) — no credit card required.

1. Sign up — $5 platform credit included
2. Open this actor and configure your input
3. Click **Start** — export results as JSON, CSV, or Excel

Need more later? [See Apify pricing](https://apify.com/pricing?fpr=1h3gvi).

### Disclaimer

This actor accesses only publicly available data on voxya.com. You are responsible for how you use the extracted data — in particular any personal information such as names, phone numbers, or email addresses — and for complying with Voxya Consumer Complaints's terms of use, applicable data-protection law (including the GDPR where it applies), and the anti-spam rules of your jurisdiction.

This actor is an independent tool and is not affiliated with, endorsed by, or sponsored by Voxya Consumer Complaints or any of its subsidiaries. All trademarks mentioned are the property of their respective owners.

### Search keywords

voxya scraper, voxya api, apify voxya, voxya data extraction, voxya consumer complaints scraper, voxya consumer complaints api, apify voxya consumer complaints, voxya consumer complaints data extraction, voxya.com scraper, voxya.com data, voxya.com api.

# Changelog

This Actor's version history is a separate document: https://apify.com/blackfalcondata/voxya-com-scraper/changelog.md

# Actor input Schema

## `maxResults` (type: `integer`):

Maximum number of complaints to return, newest first (0 = unlimited — the feed holds 170,000+ complaints).

## `descriptionMaxLength` (type: `integer`):

Truncate the complaint body to N characters. 0 = keep the full text.

## `compact` (type: `boolean`):

Core fields only (for AI-agent/MCP workflows).

## `excludeEmptyFields` (type: `boolean`):

Drop null, empty-string, and empty-array fields from each record before push. Smaller payloads for AI agents and dashboards.

## `incrementalMode` (type: `boolean`):

Compare against previous run state and return only new or changed complaints. stateKey is optional — defaults to a value derived from your start URLs.

## `stateKey` (type: `string`):

Optional. Stable identifier for the tracked complaint universe. Leave empty to auto-generate it.

## `emitUnchanged` (type: `boolean`):

When incremental, also emit complaints that have not changed since the previous run.

## `skipReposts` (type: `boolean`):

When incremental, skip complaints whose text matches a complaint that disappeared in a prior run (the same grievance re-filed under a new id).

## `notifyOnlyChanges` (type: `boolean`):

When Incremental Mode is on, only send notifications for NEW and UPDATED complaints. Has no effect outside incremental mode.

## `notificationLimit` (type: `integer`):

Maximum number of complaints included in each notification message (1–20).

## `telegramToken` (type: `string`):

Telegram bot token (from @BotFather). Required for Telegram notifications.

## `telegramChatId` (type: `string`):

Telegram chat or channel ID (e.g. "-100123456789"). Required when telegramToken is set.

## `discordWebhookUrl` (type: `string`):

Discord incoming webhook URL. Server Settings → Integrations → Webhooks → New Webhook.

## `slackWebhookUrl` (type: `string`):

Slack incoming webhook URL. api.slack.com/messaging/webhooks.

## `whatsappPhoneNumberId` (type: `string`):

Your WhatsApp Business phone-number ID (numeric, from Meta dashboard). Required when whatsappAccessToken is set.

## `whatsappAccessToken` (type: `string`):

WhatsApp Cloud API permanent access token (System User token from Meta Business). Recipient must have messaged the business number within the last 24h (service-conversation window — free since Nov 2024).

## `whatsappTo` (type: `string`):

Recipient phone in E.164 format without + (e.g. "436641234567"). Recipient must have messaged your business number within last 24h.

## `webhookUrl` (type: `string`):

Receives a JSON POST with {metadata, items} after each run. Universal escape hatch for n8n / Make / Zapier / custom backends.

## `webhookHeaders` (type: `object`):

Optional JSON object of custom headers (e.g. {"Authorization":"Bearer ..."}).

## `appConnector` (type: `string`):

Optional. Pick a connected app under Settings → API & Integrations to receive your results. Best-effort across MCP connectors as Apify expands its catalog.

## `mcpIssueTeam` (type: `string`):

Only when the connected app is an issue tracker: the team (name or ID) the summary issue is created under, if that app requires one.

## `descriptionFormat` (type: `string`):

Choose which representation of the complaint text to include. `all` keeps every variant; the others keep only the selected one.

## `startUrls` (type: `array`):

Optional. The complaint feed URL, https://voxya.com/consumer-complaints, optionally with ?page=N to begin at page N (10 complaints per page). Other voxya.com URLs are not supported. Leave empty to start at the newest complaint.

## `includeDetails` (type: `boolean`):

Every complaint already carries its full text in the feed, so this option adds no further fields. Leave off.

## Actor input object example

```json
{
  "maxResults": 100,
  "descriptionMaxLength": 0,
  "compact": false,
  "excludeEmptyFields": false,
  "incrementalMode": false,
  "emitUnchanged": false,
  "skipReposts": false,
  "notifyOnlyChanges": false,
  "notificationLimit": 5,
  "descriptionFormat": "all",
  "includeDetails": false
}
```

# Actor output Schema

## `results` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "maxResults": 100,
    "excludeEmptyFields": false,
    "descriptionFormat": "all",
    "includeDetails": false
};

// Run the Actor and wait for it to finish
const run = await client.actor("blackfalcondata/voxya-com-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "maxResults": 100,
    "excludeEmptyFields": False,
    "descriptionFormat": "all",
    "includeDetails": False,
}

# Run the Actor and wait for it to finish
run = client.actor("blackfalcondata/voxya-com-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "maxResults": 100,
  "excludeEmptyFields": false,
  "descriptionFormat": "all",
  "includeDetails": false
}' |
apify call blackfalcondata/voxya-com-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,blackfalcondata/voxya-com-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/Acw7AxSO3j6vXYdWJ/builds/osuVsu3yXxis2UbZt/openapi.json