# Sales Call Analysis: Objections, Next Steps & Score

**Use case:** 

Analyse sales call recordings with AI: speaker-labelled transcript (rep and prospect), summary, outcome, objections and how the rep answered them, competitors mentioned, next steps with due dates, talk ratio and a 0-10 call score with coaching tips. Paste MP3/WAV or Google Drive links. Pay per minute.

## Input

```json
{
  "recordingUrls": [
    "https://api.apify.com/v2/key-value-stores/T5HtoeQYut1ufwkKC/records/sample-sales-call.mp3"
  ],
  "callType": "sales",
  "analysis": true,
  "scorecardQuestions": [
    "Did the rep ask about the customer's budget?",
    "Did the rep handle the price objection?",
    "Was a next meeting or follow-up booked?"
  ],
  "analysisLanguage": "en",
  "expectedSpeakers": 2,
  "redactPII": false,
  "maxMinutesPerRecording": 120
}
```

## Output

```json
{
  "url": {
    "label": "Recording",
    "format": "string"
  },
  "durationSeconds": {
    "label": "Duration (s)",
    "format": "number"
  },
  "speakerCount": {
    "label": "Speakers",
    "format": "integer"
  },
  "summary": {
    "label": "Summary",
    "format": "string"
  },
  "outcome": {
    "label": "Outcome",
    "format": "string"
  },
  "sentiment": {
    "label": "Sentiment",
    "format": "string"
  },
  "qualityScore": {
    "label": "Quality (0-10)",
    "format": "number"
  }
}
```

## How it works

### 1. Sign up on Apify or log in

The Call Recording Transcription & AI Call Analysis Actor is ready to run with the inputs already set for "Sales Call Analysis: Objections, Next Steps & Score". [Sign up or log in](https://console.apify.com/create-task-from-example/7AHGW5CfKMRa9YeH5) and you'll land in Apify Console with a copy of this exact task.

### 2. Start the "Sales Call Analysis: Objections, Next Steps & Score" task

The Call Recording Transcription & AI Call Analysis Actor will start running based on the input automatically. You can also change all the input fields, like recording links, call type, and more, to match your specific use case.

### 3. Receive the "Sales Call Analysis: Objections, Next Steps & Score" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as recording, duration (s), speakers, and more.

### 4. Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also [run the "Sales Call Analysis: Objections, Next Steps & Score" task via API](https://apify.com/bossless/call-transcription-analyzer.md).

## About this Actor

This example demonstrates how to use [Call Recording Transcription & AI Call Analysis](https://apify.com/bossless/call-transcription-analyzer.md) with a specific input configuration. Visit the [Actor detail page](https://apify.com/bossless/call-transcription-analyzer.md) to learn more, explore other use cases, and run it yourself.


## How to integrate an Actor?

This Task's input is already configured above. Use it as-is rather than inventing a new one.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For full API examples (JavaScript, Python, CLI, MCP, OpenAPI), see this Task's Actor page: https://apify.com/bossless/call-transcription-analyzer.md

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).