# BBB Reviews Scraper (`carabain-digital/better-business-bureau-reviews`) Actor Scrape all reviews of any business on BBB (Better Business Bureau): rating (1-5), text, date, reviewer and reply. Export to JSON, CSV or Excel. - **URL**: https://apify.com/carabain-digital/better-business-bureau-reviews.md - **Developed by:** [Carabain Digital](https://apify.com/carabain-digital) (community) - **Categories:** Lead generation, Marketing - **Stats:** 3 total users, 2 monthly users, 90.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $2.55 / 1,000 reviews This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have. Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event ## What's an Apify Actor? An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md. ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run. For examples already wired to this Actor's own input schema, see the [API](#api) section below. Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`). # README #### What is BBB Reviews Scraper? **BBB Reviews Scraper** extracts **all reviews of any business on [BBB (Better Business Bureau)](https://www.bbb.org)**: star rating, review text, date, reviewer name and the business's reply. Paste a BBB URL, click **Start**, and download the reviews as JSON, CSV, Excel, XML or HTML. The Better Business Bureau (bbb.org) lists millions of businesses in the US and Canada, with customer reviews that consumers check before they buy. With this scraper you can: - ⭐ **Scrape every review** of a business, or only the newest ones - đŸ’Ŧ **Get the review text and the business's reply** - 📅 **Fetch only new reviews** since a given date, ideal for daily monitoring - 🛡ī¸ **Get past bot protection**: a real browser and a US residential proxy are included in the price - 🔌 **Connect the data** to Google Sheets, Slack, Make, Zapier or your own app via the API #### What data can I extract from BBB?
⭐ Star rating (1-5)đŸ’Ŧ Review text
👤 Reviewer name📅 Publication date
↩ī¸ Reply🆔 Stable review ID
📝 Review title (if any)🔗 Source URL
#### Why scrape BBB reviews? - đŸĸ **Businesses and franchises**: track your BBB reviews next to Google and Yelp - ⚖ī¸ **Due diligence**: check a supplier's or partner's customer reviews - 🔍 **Lead generation and research**: analyse reviews per industry or city - 🤖 **Sentiment analysis and AI**: feed real customer feedback into your own analysis or LLM pipeline. #### How do I use BBB Reviews Scraper? 1. [Create a free Apify account](https://console.apify.com/sign-up). 2. Open the business on BBB and copy the URL of its business profile's customer reviews page, for example `https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews`. 3. Paste it into the **BBB business URL** field. 4. Optionally set **Max reviews**, or **Only reviews after** to fetch only reviews since a given date. 5. Click **Start** and wait for the run to finish. 6. Download your data from the **Output** tab in JSON, CSV, Excel, XML or HTML. #### How much does scraping BBB cost? You **pay per review** that ends up in your dataset: **$3.00 per 1,000 reviews**, plus **$0.05 per run** ($0.025 per GB of memory; the default is 2 GB) for starting the browser and proxy. No subscription, no rental fee. The monthly credits in Apify's free plan cover a couple of thousand reviews. 💡 **Tip:** for monitoring, schedule a daily run with **Only reviews after** set to the date of your last run. You only pay for new reviews. You can set a maximum cost per run in the run options; the scraper stops when it is reached. #### âŦ‡ī¸ Input The only required field is the business URL. See the **Input** tab for all options. | Field | Description | |---|---| | **BBB business URL** (`url`) | The business profile's customer reviews page on BBB | | **Max reviews** (`limit`) | Stop after this many reviews, newest first. Empty = all reviews | | **Only reviews after** (`cutoff_date`) | Skip reviews published before this date | | **Proxy** (`proxyConfiguration`) | US residential proxy, on by default and included in the price. Keep it on: BBB blocks data-center IPs | ```json { "url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews", "limit": 100, "cutoff_date": "2026-01-01" } ``` #### âŦ†ī¸ Output sample Each review is one item in the dataset. View it as a table in the **Output** tab or download it in JSON, CSV, Excel, XML or HTML. ##### 📘 Scraped BBB review sample (illustrative) ```json { "id": "123456789", "author": "Jessica M.", "rating": 5, "title": null, "text": "Great experience from start to finish, would recommend!", "published_at": "2026-09-14T00:00:00+00:00", "reply": "Thank you so much, Jessica!", "replied_at": null, "source_url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews" } ``` | Field | Description | |---|---| | `id` | BBB's review ID; stable across runs, so you can deduplicate on it | | `rating` | Star rating (1-5), or `null` if the review has no score | | `title` | Review title, or `null` when BBB has none | | `text` | Review text | | `published_at` | Publication date in ISO 8601 (UTC) | | `reply` | The business's public reply, or `null` | | `replied_at` | Reply date, or `null` when BBB doesn't publish it | | `source_url` | The BBB URL you scraped | All our review scrapers use this same format, so you can combine datasets from different sites directly. See for example our [Kiyoh Reviews Scraper](https://apify.com/carabain-digital/kiyoh-reviews). #### 🔌 Integrations Connect BBB Reviews Scraper to almost any cloud service or web app with [Apify integrations](https://apify.com/integrations): Make, Zapier, Slack, Google Sheets, Google Drive, Airbyte, GitHub and more. Or use [webhooks](https://docs.apify.com/platform/integrations/webhooks) to trigger an action when a run finishes, for example to post new reviews to Slack. #### đŸ’ģ Using BBB Reviews Scraper with the Apify API The [Apify API](https://docs.apify.com/api/v2) lets you start runs, schedule them and fetch results from your own code. Use the [Python](https://docs.apify.com/api/client/python) or [JavaScript](https://docs.apify.com/api/client/js) client, or call the scraper from AI agents through the [Apify MCP server](https://mcp.apify.com). The **API** tab has ready-to-use code. #### ❓ FAQ ##### Can I scrape multiple businesss at once? Run the scraper once per business. To monitor several, create a [task](https://docs.apify.com/platform/actors/running/tasks) per business and [schedule](https://docs.apify.com/platform/schedules) them, or start runs from the API. ##### Do I need a BBB account? No. The scraper only reads publicly visible reviews. ##### Do I need proxies to scrape BBB? Yes, but you don't have to set anything up: a US residential proxy is on by default and its cost is included in the price per review. If a request still gets blocked, the scraper retries once on a fresh IP automatically. ##### Anything special about BBB data? BBB is protected by Cloudflare. The scraper opens the first page in a real browser to pass the check, then reads the reviews directly, which takes a bit longer and needs more memory than a plain HTTP scraper. ##### My run failed. What now? Check the status message of the run. "Invalid input" or "not found" means the URL doesn't point to a BBB business page: open it in your browser and copy it again. "Blocked" means BBB refused the request; run it again, and keep the proxy on. ##### Is it legal to scrape BBB reviews? This scraper only collects publicly visible reviews. Reviews can contain personal data, such as reviewer names, which is protected by the GDPR in the EU and by other regulations elsewhere. Only scrape and store personal data when you have a legitimate reason, and consult your lawyer if you are unsure. Read more in Apify's post on [the legality of web scraping](https://blog.apify.com/is-web-scraping-legal/). #### Your feedback Found a bug or missing a field? Open an issue in the **Issues** tab and we'll look into it. # Actor input Schema ## `url` (type: `string`): The business profile's customer reviews page, e.g. https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews ## `limit` (type: `integer`): Stop after this many reviews (newest first). Leave empty for all. ## `cutoff_date` (type: `string`): Skip reviews published before this date (YYYY-MM-DD). Useful for incremental runs. ## `proxyConfiguration` (type: `object`): A US residential proxy is on by default because BBB blocks data-center IPs. Its cost is included in the price. ## Actor input object example ```json { "url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews", "limit": 20, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ], "apifyProxyCountry": "US" } } ``` # Actor output Schema ## `reviews` (type: `string`): All scraped reviews, one item per review. # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews", "limit": 20, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ], "apifyProxyCountry": "US" } }; // Run the Actor and wait for it to finish const run = await client.actor("carabain-digital/better-business-bureau-reviews").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews", "limit": 20, "proxyConfiguration": { "useApifyProxy": True, "apifyProxyGroups": ["RESIDENTIAL"], "apifyProxyCountry": "US", }, } # Run the Actor and wait for it to finish run = client.actor("carabain-digital/better-business-bureau-reviews").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}") for item in client.dataset(run.default_dataset_id).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "url": "https://www.bbb.org/us/tx/austin/profile/job-listing-service/indeed-0825-1000101793/customer-reviews", "limit": 20, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ], "apifyProxyCountry": "US" } }' | apify call carabain-digital/better-business-bureau-reviews --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "type": "http", "url": "https://mcp.apify.com/?tools=fetch-actor-details,carabain-digital/better-business-bureau-reviews" } } } ``` The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer ` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations). ## OpenAPI specification Download the OpenAPI definition: https://api.apify.com/v2/actors/GQEJyDKr6X2SshZep/builds/sADnQqgWrcSCWmB7Y/openapi.json