# Capterra Review Scraper — Software Reviews & Ratings (`clootrack/capterra-review-scraper`) Actor

Scrape Capterra software product reviews by URL: reviewer, job title, industry, date, title, review body, star rating, plus product name and aggregate rating. Public data only, exported as JSON/CSV/Excel.

- **URL**: https://apify.com/clootrack/capterra-review-scraper.md
- **Developed by:** [Clootrack](https://apify.com/clootrack) (community)
- **Categories:** E-commerce
- **Stats:** 2 total users, 1 monthly users, 0.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

$4.00 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Capterra Review Scraper — Software Reviews & Ratings

Scrape software product reviews from [Capterra](https://www.capterra.com) (Gartner
Digital Markets). Give it a list of Capterra product or review URLs and for every
review you get the reviewer, their job title and industry, the date, review title
and body, the star rating, plus the product name and aggregate rating — clean
structured data ready for JSON, CSV, or Excel export.

Built and maintained by [Clootrack](https://www.clootrack.com): this is the same
scraper that feeds our own customer-analytics platform in production, so when
Capterra changes their site, we notice before you do.

### What you get

```json
{
    "product": "Salesforce Sales Cloud",
    "product_rating": "4.4",
    "author": "Joe S.",
    "author_job_description": "Vice President, Investments",
    "author_organization": "Real Estate",
    "date": "2026-05-16",
    "title": "Powerful but takes time to set up",
    "review": "We use it across the whole sales org...",
    "review_rating": "5.0",
    "product_url": "https://www.capterra.com/p/61368/Salesforce/reviews/",
    "page_number": 1,
    "source": "Capterra"
}
```

### Use cases

- 🗣 **Voice-of-customer analysis** — mine real user pros/cons for a software category
- 🏁 **Competitive intelligence** — compare rating momentum across rival products
- 📊 **Market research** — which tools win which industries, in reviewers' own words

### Input

| Field | Description |
|---|---|
| `productUrls` | List of Capterra product or review URLs (product URLs auto-normalised to /reviews/) |
| `endDate` | Optional YYYY-MM-DD ceiling; keep reviews on or before this date (blank = all) |
| `maxRetries` | Retries per page before giving up (default 3) |
| `concurrency` | URLs scraped in parallel (default 3) |
| `proxyConfiguration` | Residential proxies (optional — an AI-crawler UA is used) |

### ⚖️ Legal & responsible use

This Actor extracts **publicly available data only** — no login, no private or
personal data. By running it you agree to Clootrack's Actor Terms of Use (see our
[organization profile](https://apify.com/clootrack)): **you are solely responsible**
for how you use this Actor and its output, including compliance with applicable
laws and the target website's terms, and you **indemnify Clootrack** against any
claims arising from your use. Not legal advice; scraping legality depends on your
jurisdiction and use case.

# Actor input Schema

## `productUrls` (type: `array`):

Capterra product or reviews URLs, one per line — e.g. https://www.capterra.com/p/61368/Salesforce/reviews/ . A product URL (…/p/ID/Name/) is normalised to its /reviews/ page automatically (25 reviews per page).

## `endDate` (type: `string`):

Optional YYYY-MM-DD. Only reviews published ON OR BEFORE this date are kept. Leave blank to collect all reviews.

## `maxRetries` (type: `integer`):

How many times to retry a page before giving up.

## `concurrency` (type: `integer`):

How many product URLs to scrape at the same time.

## `proxyConfiguration` (type: `object`):

Capterra whitelists the AI-crawler User-Agent this Actor sends, so a proxy is often optional; residential proxies are the safe default under heavy load.

## Actor input object example

```json
{
  "productUrls": [
    "https://www.capterra.com/p/61368/Salesforce/reviews/"
  ],
  "maxRetries": 3,
  "concurrency": 3,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}
```

# Actor output Schema

## `results` (type: `string`):

All scraped items as a dataset (JSON/CSV/Excel).

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "productUrls": [
        "https://www.capterra.com/p/61368/Salesforce/reviews/"
    ],
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": [
            "RESIDENTIAL"
        ]
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("clootrack/capterra-review-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "productUrls": ["https://www.capterra.com/p/61368/Salesforce/reviews/"],
    "proxyConfiguration": {
        "useApifyProxy": True,
        "apifyProxyGroups": ["RESIDENTIAL"],
    },
}

# Run the Actor and wait for it to finish
run = client.actor("clootrack/capterra-review-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "productUrls": [
    "https://www.capterra.com/p/61368/Salesforce/reviews/"
  ],
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}' |
apify call clootrack/capterra-review-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,clootrack/capterra-review-scraper"
        }
    }
}

```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/EjwBiJdOSZxFncYVm/builds/m0fqscTYGgvX9ErwN/openapi.json