# CFPB Consumer Complaints Scraper (`crawlerbros/cfpb-complaints-scraper`) Actor Scrape consumer financial complaints from the Consumer Financial Protection Bureau (CFPB) public database. Filter by product, company, state, response type, and date range. - **URL**: https://apify.com/crawlerbros/cfpb-complaints-scraper.md - **Developed by:** [Crawler Bros](https://apify.com/crawlerbros) (community) - **Categories:** Automation, Lead generation, Developer tools - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing from $3.00 / 1,000 results This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage. Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## CFPB Consumer Complaints Scraper Scrape consumer financial complaints from the [Consumer Financial Protection Bureau (CFPB)](https://www.consumerfinance.gov/data-research/consumer-complaints/) public database. Filter by product type, company, state, company response, submission channel, and date range. ### Features - Search the full CFPB complaint database (over 4 million records) - Filter by product, company, state, response type, and submission method - Date range filtering for targeted research - Consumer complaint narratives when publicly available - Automatic pagination — collect up to 10,000 records per run - No authentication required — uses CFPB's public API ### Input | Field | Type | Description | |-------|------|-------------| | `mode` | Select | Always `searchComplaints` | | `searchTerm` | Text | Free-text search (e.g. `credit card fraud`, `unauthorized charges`) | | `product` | Select | Financial product type (Credit card, Mortgage, Student loan, etc.) | | `state` | Select | U.S. state or territory (2-letter code) | | `companyResponse` | Select | How the company responded to the complaint | | `submittedVia` | Select | Submission channel (Web, Phone, Referral, etc.) | | `dateReceivedMin` | Text | Start date (YYYY-MM-DD format) | | `dateReceivedMax` | Text | End date (YYYY-MM-DD format) | | `company` | Text | Company name (e.g. Chase, Equifax, Bank of America) | | `maxItems` | Integer | Maximum records to return (1–10000, default 100) | #### Example Input ```json { "mode": "searchComplaints", "searchTerm": "unauthorized charges", "product": "Credit card", "state": "CA", "dateReceivedMin": "2023-01-01", "dateReceivedMax": "2023-12-31", "maxItems": 500 } ```` ### Output Each record contains: | Field | Type | Description | |-------|------|-------------| | `complaintId` | String | Unique CFPB complaint ID | | `dateReceived` | String | Date complaint was received | | `product` | String | Financial product type | | `subProduct` | String | Sub-product classification | | `issue` | String | Primary issue category | | `subIssue` | String | Sub-issue detail | | `consumerComplaintNarrative` | String | Consumer's account of the complaint (if consented) | | `companyPublicResponse` | String | Company's public response statement | | `company` | String | Company name | | `state` | String | Consumer's state | | `zipCode` | String | Consumer's ZIP code (partial) | | `tags` | Array | Tags (e.g. Servicemember, Older American) | | `consumerConsentProvided` | String | Whether consumer consented to share narrative | | `submittedVia` | String | How the complaint was submitted | | `dateSentToCompany` | String | When complaint was forwarded to company | | `timely` | Boolean | Whether company responded timely | | `consumerDisputed` | String | Whether consumer disputed the response | | `companyResponse` | String | Company's response to the consumer | | `sourceUrl` | String | Direct link to the complaint on CFPB website | | `scrapedAt` | String | ISO timestamp of when data was scraped | | `recordType` | String | Always `"complaint"` | #### Example Output ```json { "complaintId": "7654321", "dateReceived": "2023-06-15", "product": "Credit card", "subProduct": "General-purpose credit card or charge card", "issue": "Problem with a purchase shown on your statement", "subIssue": "Credit card company isn't resolving a dispute about a purchase on your statement", "company": "JPMORGAN CHASE & CO.", "state": "CA", "submittedVia": "Web", "timely": true, "companyResponse": "Closed with explanation", "sourceUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/?search_term=&size=25#7654321", "scrapedAt": "2024-01-28T10:30:00+00:00", "recordType": "complaint" } ``` ### FAQ **Do I need an API key?** No. The CFPB provides a completely public API that requires no authentication. **How many complaints are in the database?** The CFPB database contains over 4 million consumer complaints dating back to 2011. **Can I get complaint narratives?** Yes, when consumers consent to sharing their narrative, it appears in the `consumerComplaintNarrative` field. **What does `timely` mean?** It indicates whether the company responded to the complaint within the CFPB's required timeframe. **How do I filter by company?** Use the `company` field with the company name as it appears in the CFPB database (e.g. `EQUIFAX, INC.`, `JPMORGAN CHASE & CO.`). **What date format should I use?** Use `YYYY-MM-DD` format for `dateReceivedMin` and `dateReceivedMax` (e.g. `2023-01-01`). **Is this data official?** Yes, all data comes directly from the CFPB's official public database at consumerfinance.gov. # Actor input Schema ## `mode` (type: `string`): Scraping mode — currently only searchComplaints is supported. ## `searchTerm` (type: `string`): Free-text search across complaint narratives and descriptions. ## `product` (type: `string`): Filter by financial product type. ## `state` (type: `string`): Filter by U.S. state or territory. ## `companyResponse` (type: `string`): Filter by how the company responded to the complaint. ## `submittedVia` (type: `string`): Filter by how the complaint was submitted. ## `dateReceivedMin` (type: `string`): Filter complaints received on or after this date (format: YYYY-MM-DD). ## `dateReceivedMax` (type: `string`): Filter complaints received on or before this date (format: YYYY-MM-DD). ## `company` (type: `string`): Filter by company name (e.g. Chase, Bank of America, Equifax). ## `maxItems` (type: `integer`): Maximum number of complaint records to return. ## Actor input object example ```json { "mode": "searchComplaints", "searchTerm": "credit card fraud", "product": "", "state": "", "companyResponse": "", "submittedVia": "", "maxItems": 100 } ``` # Actor output Schema ## `complaints` (type: `string`): Dataset containing all scraped CFPB consumer complaint records. # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "mode": "searchComplaints", "searchTerm": "credit card fraud", "product": "", "state": "", "companyResponse": "", "submittedVia": "", "maxItems": 100 }; // Run the Actor and wait for it to finish const run = await client.actor("crawlerbros/cfpb-complaints-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "mode": "searchComplaints", "searchTerm": "credit card fraud", "product": "", "state": "", "companyResponse": "", "submittedVia": "", "maxItems": 100, } # Run the Actor and wait for it to finish run = client.actor("crawlerbros/cfpb-complaints-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "mode": "searchComplaints", "searchTerm": "credit card fraud", "product": "", "state": "", "companyResponse": "", "submittedVia": "", "maxItems": 100 }' | apify call crawlerbros/cfpb-complaints-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=crawlerbros/cfpb-complaints-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "CFPB Consumer Complaints Scraper", "description": "Scrape consumer financial complaints from the Consumer Financial Protection Bureau (CFPB) public database. Filter by product, company, state, response type, and date range.", "version": "1.0", "x-build-id": "jv9lCT7dh93riXsOG" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/crawlerbros~cfpb-complaints-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-crawlerbros-cfpb-complaints-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/crawlerbros~cfpb-complaints-scraper/runs": { "post": { "operationId": "runs-sync-crawlerbros-cfpb-complaints-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/crawlerbros~cfpb-complaints-scraper/run-sync": { "post": { "operationId": "run-sync-crawlerbros-cfpb-complaints-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "mode" ], "properties": { "mode": { "title": "Mode", "enum": [ "searchComplaints" ], "type": "string", "description": "Scraping mode — currently only searchComplaints is supported.", "default": "searchComplaints" }, "searchTerm": { "title": "Search Term", "type": "string", "description": "Free-text search across complaint narratives and descriptions." }, "product": { "title": "Product", "enum": [ "", "Credit card", "Mortgage", "Student loan", "Vehicle loan or lease", "Checking or savings account", "Debt collection", "Credit reporting, credit repair services, or other personal consumer reports", "Money transfer, virtual currency, or money service", "Payday loan, title loan, or personal loan" ], "type": "string", "description": "Filter by financial product type.", "default": "" }, "state": { "title": "State", "enum": [ "", "AL", "AK", "AZ", "AR", "CA", "CO", "CT", "DE", "DC", "FL", "GA", "HI", "ID", "IL", "IN", "IA", "KS", "KY", "LA", "ME", "MD", "MA", "MI", "MN", "MS", "MO", "MT", "NE", "NV", "NH", "NJ", "NM", "NY", "NC", "ND", "OH", "OK", "OR", "PA", "PR", "RI", "SC", "SD", "TN", "TX", "UT", "VT", "VA", "WA", "WV", "WI", "WY" ], "type": "string", "description": "Filter by U.S. state or territory.", "default": "" }, "companyResponse": { "title": "Company Response", "enum": [ "", "Closed with explanation", "Closed with monetary relief", "Closed with non-monetary relief", "Closed", "Untimely response" ], "type": "string", "description": "Filter by how the company responded to the complaint.", "default": "" }, "submittedVia": { "title": "Submitted Via", "enum": [ "", "Web", "Referral", "Phone", "Postal mail", "Email", "Fax" ], "type": "string", "description": "Filter by how the complaint was submitted.", "default": "" }, "dateReceivedMin": { "title": "Date Received (from)", "type": "string", "description": "Filter complaints received on or after this date (format: YYYY-MM-DD)." }, "dateReceivedMax": { "title": "Date Received (to)", "type": "string", "description": "Filter complaints received on or before this date (format: YYYY-MM-DD)." }, "company": { "title": "Company Name", "type": "string", "description": "Filter by company name (e.g. Chase, Bank of America, Equifax)." }, "maxItems": { "title": "Max Items", "minimum": 1, "maximum": 10000, "type": "integer", "description": "Maximum number of complaint records to return.", "default": 100 } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```