# Analyze Negative Facebook Reviews for Service Improvement

**Use case:** 

Scrape all 'not recommended' reviews from key competitor pages to identify common customer complaints and areas for service improvement. This intel can help ref

## Input

```json
{
  "mode": "search",
  "startUrls": [
    {
      "url": "https://www.facebook.com/mcdonalds/reviews"
    }
  ],
  "searchQueries": [
    "Delta Airlines reviews",
    "United Airlines reviews"
  ],
  "maxReviews": 5,
  "maxReviewsPerPage": 150,
  "sortBy": "most_helpful",
  "filterByRecommendation": "not_recommended",
  "filterByDateFrom": "2024-01-01",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}
```

## Output

```json
{
  "authorName": {
    "label": "Author",
    "format": "text"
  },
  "isRecommended": {
    "label": "Recommended",
    "format": "boolean"
  },
  "text": {
    "label": "Review Text",
    "format": "text"
  },
  "createdAt": {
    "label": "Date",
    "format": "text"
  },
  "reactionCount": {
    "label": "Reactions",
    "format": "number"
  },
  "commentCount": {
    "label": "Comments",
    "format": "number"
  },
  "reviewUrl": {
    "label": "URL",
    "format": "link"
  }
}
```

## About this Actor

This example demonstrates how to use [Facebook Reviews Scraper](https://apify.com/crawlerbros/facebook-reviews-scraper) with a specific input configuration. Visit the [Actor detail page](https://apify.com/crawlerbros/facebook-reviews-scraper) to learn more, explore other use cases, and run it yourself.