# Monitor Competitor Hotel Reviews for Service Gaps

**Use case:** 

Scrape reviews from competitor hotels to benchmark their customer service, amenities, and overall guest experience. This intelligence allows hoteliers to identi

## Input

```json
{
  "placeUrl": "https://www.google.com/maps/place/The+Ritz-Carlton,+New+York,+Central+Park/@40.764503,-73.9781667,17z/data=!3m1!4b1!4m9!3m8!1s0x89c258f79f7d45f9:0x1b1c70e3c54c130c!5m2!4m1!1i2!8m2!3d40.764503!4d-73.9755918!16s%2Fg%2F1td81r7b?hl=en",
  "maxReviews": 500,
  "sortBy": "newest",
  "language": "en",
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}
```

## Output

```json
{
  "reviewerName": {
    "label": "Reviewer",
    "format": "text"
  },
  "rating": {
    "label": "Rating",
    "format": "number"
  },
  "reviewText": {
    "label": "Review",
    "format": "text"
  },
  "reviewDate": {
    "label": "Date",
    "format": "text"
  },
  "likesCount": {
    "label": "Likes",
    "format": "number"
  },
  "businessName": {
    "label": "Business",
    "format": "text"
  }
}
```

## About this Actor

This example demonstrates how to use [Google Maps Reviews Scraper](https://apify.com/crawlerbros/google-maps-reviews-scraper) with a specific input configuration. Visit the [Actor detail page](https://apify.com/crawlerbros/google-maps-reviews-scraper) to learn more, explore other use cases, and run it yourself.