# Trustpilot Scraper (`data_xplorer/trustpilot-scraper`) Actor

🚀 The ultimate Trustpilot Scraper for reputation management. Automatically extract reviews, ratings, verified badges, and company responses. Monitor customer sentiment and gather detailed statistics for your brand or competitors

- **URL**: https://apify.com/data\_xplorer/trustpilot-scraper.md
- **Developed by:** [Data Xplorer](https://apify.com/data_xplorer) (community)
- **Categories:** E-commerce, Integrations
- **Stats:** 6 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks
- **User rating**: No ratings yet

## Pricing

$0.50 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md):

```bash
npm install apify-client
```

In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md):

```bash
pip install apify-client
```

In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md):

````bash
# MacOS / Linux
curl -fsSL https://apify.com/install-cli.sh | bash
# Windows
irm https://apify.com/install-cli.ps1 | iex
```bash

In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md).

If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).


# README

## 🔍 Trustpilot Scraper

Transform your market intelligence with our Trustpilot scraper! Whether you're analyzing customer feedback, monitoring brand reputation, or conducting competitor research, this tool efficiently collects and structures Trustpilot reviews data. Built for performance and reliability, it handles multilingual content and various Trustpilot domains with ease.

![upwork scraper](https://i.ibb.co/J090yLr/Leonardo-Phoenix-10-I-want-a-banner-evoking-the-vibrant-neonli-3.jpg)

### 💎 Why Choose Our Trustpilot Scraper ? 
- **Complete Company Metadata**: Extraction of claimed status, paid subscriptions, and official contact details.
- **Business Rankings**: Get the company's position in all its categories (e.g., "N° 1 of 12 in Bank").
- **Detailed Reviews**: Full review text, verified status, and reviewer location.
- **Company Replies**: Complete tracking of business responses with precise timestamps.
- **Uniform Dates**: All dates (review, experience, reply) are standardized in `MM/DD/YYYY` + timestamp format.

### ✨ What You'll Get

#### 💬 Review Data Structure
| Field | Description |
|-------|-------------|
| **company** | Company name (from official TrustPilot display name) |
| **companyDetails** | Array containing detailed company information: |
| - totalReviews | Total number of reviews for the company |
| - globalRating | Overall company rating (1-5 scale) |
| - claimedProfile | Boolean: `true` if the company has claimed its Trustpilot profile |
| - paidSubscription | Boolean: `true` if the company has a paid Trustpilot subscription |
| - rankings | Array of business rankings (Category, Rank, and Total companies in category) |
| - companyInfo | Object containing detailed metadata: Website, Country, BusinessUnitId, Score, Status, and Contact Info (Email, Phone, Address) |
| - ratingDetails | Detailed statistics for each rating (1-5 stars) with count and percentage |
| - categories | Array of company categories from breadcrumb navigation |
| reviewRating | Individual review rating (1-5 scale) |
| reviewSentiment | Review sentiment classification (positive/neutral/negative) |
| reviewTitle | Title/headline of the review |
| reviewText | Complete review content |
| reviewDate | Array containing formatted date (MM/DD/YYYY) and timestamp |
| reviewDetails | Array containing: |
| - isVerified | Boolean indicating if the review is verified |
| - reviewer | Name of the reviewer |
| - location | Country code of the reviewer |
| - reviewCount | Number of reviews written by the reviewer |
| - experience_date | Experience date (formatted and timestamp) |
| - companyReply | Company response details: |
|   - company | Name of the company replying |
|   - date | Array containing formatted date (MM/DD/YYYY) and timestamp |
|   - message | Content of the company's response |

### 📋 Quick Start

#### Input Parameters
| Parameter | Type | Default | Description |
|-----------|------|---------|-------------|
| urls | array | required | List of Trustpilot review URLs (max 5) |
| maxReviews | number | 20 | Number of reviews to collect per company |

#### Input Example
```json
{
    "maxReviews": 10,
    "urls": [
        {
            "url": "https://www.trustpilot.com/review/www.amazon.com",
            "method": "GET"
        }
    ]
}
````

#### Output Example

```json
[
  {
    "company": "Qonto",
    "companyDetails": [
      { "totalReviews": 55028 },
      { "globalRating": 4.8 },
      { "claimedProfile": true },
      { "paidSubscription": true },
      {
        "rankings": [
          { "category": "Bank", "rank": 1, "totalCompanies": 16 },
          { "category": "Financial Institution", "rank": 1, "totalCompanies": 12 }
        ]
      },
      {
        "companyInfo": {
          "displayName": "Qonto",
          "websiteUrl": "http://qonto.com",
          "country": "FR",
          "contactInfo": {
            "email": "hello@qonto.com"
          }
        }
      }
    ],
    "reviewRating": 5,
    "reviewSentiment": "positive",
    "reviewTitle": "Excellent service!",
    "reviewText": "Top le service très patiente et super réactive.",
    "reviewDate": [
      { "formatted": "04/03/2026" },
      { "timestamp": 1775223545000 }
    ],
    "reviewDetails": [
      { "isVerified": true },
      { "reviewer": "Kevin P." },
      { "companyReply": {
          "company": "Qonto",
          "date": [
            { "formatted": "04/03/2026" },
            { "timestamp": 1775225504000 }
          ],
          "message": "Bonjour Kevin, nous sommes ravis que vous aimiez Qonto !"
        }
      }
    ]
  }
]
```

#### 💡 Pro Tips

- Process up to 5 companies simultaneously
- Each company can have its own review limit
- All reviews are collected chronologically
- Works with any Trustpilot domain (fr, uk, de, etc.)
- Automatic language detection and processing
- Consistent data format across all companies

### 🔒 Reliability & Performance

- Concurrent processing of multiple companies
- Smart rate limiting per domain
- Efficient resource management
- Robust error handling

### 🤝 Support

Need help? Have questions? We're here to help!
Open an issue or reach out to our team.

# Actor input Schema

## `urls` (type: `array`):

⚠️ Required: List of Trustpilot company review URLs (maximum 5 companies)

## `maxReviews` (type: `integer`):

Number of reviews to collect for each company

## Actor input object example

```json
{
  "urls": [
    {
      "url": "https://www.trustpilot.com/review/www.apple.com"
    }
  ],
  "maxReviews": 20
}
```

# Actor output Schema

## `overview` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "urls": [
        {
            "url": "https://www.trustpilot.com/review/www.apple.com"
        }
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("data_xplorer/trustpilot-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "urls": [{ "url": "https://www.trustpilot.com/review/www.apple.com" }] }

# Run the Actor and wait for it to finish
run = client.actor("data_xplorer/trustpilot-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "urls": [
    {
      "url": "https://www.trustpilot.com/review/www.apple.com"
    }
  ]
}' |
apify call data_xplorer/trustpilot-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "command": "npx",
            "args": [
                "mcp-remote",
                "https://mcp.apify.com/?tools=data_xplorer/trustpilot-scraper",
                "--header",
                "Authorization: Bearer <YOUR_API_TOKEN>"
            ]
        }
    }
}

```

## OpenAPI specification

```json
{
    "openapi": "3.0.1",
    "info": {
        "title": "Trustpilot Scraper",
        "description": "🚀 The ultimate Trustpilot Scraper for reputation management. Automatically extract reviews, ratings, verified badges, and company responses. Monitor customer sentiment and gather detailed statistics for your brand or competitors",
        "version": "1.3",
        "x-build-id": "3PL9GbjK5GXH48gjk"
    },
    "servers": [
        {
            "url": "https://api.apify.com/v2"
        }
    ],
    "paths": {
        "/acts/data_xplorer~trustpilot-scraper/run-sync-get-dataset-items": {
            "post": {
                "operationId": "run-sync-get-dataset-items-data_xplorer-trustpilot-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        },
        "/acts/data_xplorer~trustpilot-scraper/runs": {
            "post": {
                "operationId": "runs-sync-data_xplorer-trustpilot-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor and returns information about the initiated run in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK",
                        "content": {
                            "application/json": {
                                "schema": {
                                    "$ref": "#/components/schemas/runsResponseSchema"
                                }
                            }
                        }
                    }
                }
            }
        },
        "/acts/data_xplorer~trustpilot-scraper/run-sync": {
            "post": {
                "operationId": "run-sync-data_xplorer-trustpilot-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        }
    },
    "components": {
        "schemas": {
            "inputSchema": {
                "type": "object",
                "required": [
                    "urls"
                ],
                "properties": {
                    "urls": {
                        "title": "Trustpilot URLs (required)",
                        "maxItems": 5,
                        "type": "array",
                        "description": "⚠️ Required: List of Trustpilot company review URLs (maximum 5 companies)",
                        "default": [
                            {
                                "url": "https://www.trustpilot.com/review/www.apple.com"
                            }
                        ],
                        "items": {
                            "type": "object",
                            "required": [
                                "url"
                            ],
                            "properties": {
                                "url": {
                                    "type": "string",
                                    "title": "URL of a web page",
                                    "format": "uri"
                                }
                            }
                        }
                    },
                    "maxReviews": {
                        "title": "Maximum reviews per company",
                        "minimum": 1,
                        "type": "integer",
                        "description": "Number of reviews to collect for each company",
                        "default": 20
                    }
                }
            },
            "runsResponseSchema": {
                "type": "object",
                "properties": {
                    "data": {
                        "type": "object",
                        "properties": {
                            "id": {
                                "type": "string"
                            },
                            "actId": {
                                "type": "string"
                            },
                            "userId": {
                                "type": "string"
                            },
                            "startedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "finishedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "status": {
                                "type": "string",
                                "example": "READY"
                            },
                            "meta": {
                                "type": "object",
                                "properties": {
                                    "origin": {
                                        "type": "string",
                                        "example": "API"
                                    },
                                    "userAgent": {
                                        "type": "string"
                                    }
                                }
                            },
                            "stats": {
                                "type": "object",
                                "properties": {
                                    "inputBodyLen": {
                                        "type": "integer",
                                        "example": 2000
                                    },
                                    "rebootCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "restartCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "resurrectCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "computeUnits": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "options": {
                                "type": "object",
                                "properties": {
                                    "build": {
                                        "type": "string",
                                        "example": "latest"
                                    },
                                    "timeoutSecs": {
                                        "type": "integer",
                                        "example": 300
                                    },
                                    "memoryMbytes": {
                                        "type": "integer",
                                        "example": 1024
                                    },
                                    "diskMbytes": {
                                        "type": "integer",
                                        "example": 2048
                                    }
                                }
                            },
                            "buildId": {
                                "type": "string"
                            },
                            "defaultKeyValueStoreId": {
                                "type": "string"
                            },
                            "defaultDatasetId": {
                                "type": "string"
                            },
                            "defaultRequestQueueId": {
                                "type": "string"
                            },
                            "buildNumber": {
                                "type": "string",
                                "example": "1.0.0"
                            },
                            "containerUrl": {
                                "type": "string"
                            },
                            "usage": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "integer",
                                        "example": 1
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "usageTotalUsd": {
                                "type": "number",
                                "example": 0.00005
                            },
                            "usageUsd": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "number",
                                        "example": 0.00005
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
    }
}
```