# Trustpilot Reviews Scraper - Company Reviews with Replies (`datasignalslab/trustpilot-reviews-scraper`) Actor

Scrape Trustpilot reviews for any company by domain: rating, title, text, dates, verification, reviewer country and the company reply as clean JSON. Newest first, filter by stars and language. $0.30 per 1,000 reviews, no login, no proxy setup.

- **URL**: https://apify.com/datasignalslab/trustpilot-reviews-scraper.md
- **Developed by:** [DataSignals Lab](https://apify.com/datasignalslab) (community)
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

$0.30 / 1,000 review returneds

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## Trustpilot Reviews Scraper: company reviews with replies, by domain

Get the Trustpilot reviews of any company as clean JSON: rating, title, text, dates, verification, reviewer country and the company reply. Type the company domain or paste its Trustpilot URL, and run. Newest first or most relevant, filtered by star rating and language if you want.

No login, no API key, no proxy setup. Trustpilot checks every visitor's browser, and that check is handled for you.

**Run it with the default input to see it work.** It returns the latest reviews of apify.com.

### What you get

One row per review:

| field | meaning |
|---|---|
| `review_id` | Trustpilot's id for the review, stable across runs |
| `company_domain` | The domain Trustpilot lists the company under |
| `company_name` | Display name of the company |
| `company_trust_score` | The company's TrustScore, 1 to 5 |
| `company_review_count` | Total number of reviews the company has |
| `rating` | Stars, 1 to 5 |
| `title` | Review headline |
| `text` | Full review text |
| `language` | Language code of the review |
| `published_at` | When the review was published, ISO 8601 |
| `experienced_at` | Date of the experience the review is about |
| `updated_at` | When the reviewer last edited the review, if ever |
| `is_verified` | True when Trustpilot marks the review as verified |
| `review_source` | How the review came in, for example Organic or an invitation |
| `likes` | Number of people who found the review useful |
| `reviewer_name` | Public display name of the reviewer |
| `reviewer_country` | Two-letter country code of the reviewer |
| `reviewer_review_count` | How many reviews this reviewer has written on Trustpilot |
| `reply_text` | The company's public reply, if any |
| `reply_published_at` | When the company replied |
| `url` | Link to the review on Trustpilot |

Example row:

```json
{
  "review_id": "6abee55939f8a3919067e9c8",
  "company_domain": "apify.com",
  "company_name": "Apify",
  "company_trust_score": 4.7,
  "company_review_count": 769,
  "rating": 5,
  "title": "Smooth and simple",
  "text": "Easy to set up and the support answered within a day.",
  "language": "en",
  "published_at": "2026-10-02T00:57:29.000Z",
  "experienced_at": "2026-09-28T00:00:00.000Z",
  "updated_at": null,
  "is_verified": false,
  "review_source": "Organic",
  "likes": 2,
  "reviewer_name": "Jane D.",
  "reviewer_country": "US",
  "reviewer_review_count": 3,
  "reply_text": "Thank you for the feedback.",
  "reply_published_at": "2026-10-03T09:12:00.000Z",
  "url": "https://www.trustpilot.com/reviews/6abee55939f8a3919067e9c8"
}
```

### Input

| field | what it does |
|---|---|
| `companies` | company domains as Trustpilot lists them, for example `apify.com` or `www.booking.com`, or Trustpilot URLs, one per line |
| `maxReviewsPerCompany` | cap per company, default 100, max 1,000 |
| `sort` | `recency` (default, newest first) or `relevance` |
| `stars` | optional, only these ratings, for example `1` and `2` for complaints |
| `language` | language code such as `en` or `de`, default `all` |

Minimal input:

```json
{ "companies": ["apify.com", "www.booking.com"], "maxReviewsPerCompany": 200 }
```

Only the complaints, newest first:

```json
{ "companies": ["www.booking.com"], "stars": ["1", "2"], "maxReviewsPerCompany": 400 }
```

### Pricing

Pay per review returned: **$0.30 per 1,000 reviews**, charged only for rows that land in the dataset. No start fee. A company that is not found costs nothing. Apify's free monthly credit covers thousands of reviews, so you can evaluate without paying.

#### Subscriptions and shared agent access

Scored signals from SEC, FDA, Congress and other official filings. The daily output is hashed and anchored, so past signals cannot be edited. Agents call it over MCP. [See the track record](https://datasignalslab.com/proof.html)

Every score in every report lists the terms it was built from, so you can check the number instead of trusting it.

This Actor is part of [DataSignals Lab](https://datasignalslab.com). It does not feed the signal reports. The plans below cover those and the shared MCP access. All prices are listed on the [pricing page](https://datasignalslab.com/pricing.html):

- **Free.** Report previews, a weekly signal digest and 50 free MCP calls per month for AI agents.
- **Snapshot, $19 one time.** The current edition of one report plus 30 days of updates.
- **DataSignals Pro, $29 per month or $290 per year.** All three reports refreshed monthly, MCP access for AI agents (2000 calls per month fair use), email alerts. Cancel anytime.

### Who uses this

- Support and product teams tracking what customers complain about, per week and per country.
- Competitive intelligence: pull the reviews of three competitors side by side.
- Sales teams looking for companies whose customers complain about a problem you solve.
- Researchers and NLP teams who need labelled text (the star rating is the label).
- AI agents that answer "what are customers of this company unhappy about" from live data.

Need app reviews instead? See [App Store Reviews Scraper](https://apify.com/datasignalslab/app-store-reviews-scraper) and [Google Play Reviews Scraper](https://apify.com/datasignalslab/google-play-reviews-scraper).

### Limits and honesty

- Trustpilot shows 200 reviews per filter without a login. Up to 200 reviews per company you get them in one list. Above 200 the Actor collects per star rating, 200 each, so at most 1,000 per company and fewer if a company has few reviews for some ratings.
- Above 200 the rows come grouped per star rating, not as one list sorted by date.
- For a full history of a large company, run it on a schedule with `sort` set to `recency` and de-duplicate on `review_id`.
- Use the domain exactly as Trustpilot lists it. Some companies are listed with `www.`, others without. When in doubt, paste the Trustpilot URL.

### Integrations

Works with the Apify API, scheduled runs, webhooks, and the Apify MCP server, so Claude, ChatGPT and other agents can call it as a tool. Export to JSON, CSV, Excel or push into Google Sheets.

### Support

Issues tab on this page, or support@datasignalslab.com. Built and maintained by [DataSignals Lab](https://datasignalslab.com).

# Actor input Schema

## `companies` (type: `array`):

One per line: the company domain as Trustpilot shows it, for example apify.com, or the URL of its Trustpilot page.

## `maxReviewsPerCompany` (type: `integer`):

Trustpilot shows 200 reviews per filter without a login. Above 200 the Actor collects per star rating, up to 1,000 per company.

## `sort` (type: `string`):

Newest first, or the order Trustpilot calls most relevant.

## `stars` (type: `array`):

Optional. Only reviews with these ratings, one per line, 1 to 5. Leave empty for all.

## `language` (type: `string`):

Language code such as en, de or fr, or all for every language.

## Actor input object example

```json
{
  "companies": [
    "apify.com"
  ],
  "maxReviewsPerCompany": 100,
  "sort": "recency",
  "language": "all"
}
```

# Actor output Schema

## `reviews` (type: `string`):

All reviews from this run as JSON, one object per review.

## `reviewsCsv` (type: `string`):

The same reviews as a CSV download.

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companies": [
        "apify.com"
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("datasignalslab/trustpilot-reviews-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "companies": ["apify.com"] }

# Run the Actor and wait for it to finish
run = client.actor("datasignalslab/trustpilot-reviews-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companies": [
    "apify.com"
  ]
}' |
apify call datasignalslab/trustpilot-reviews-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,datasignalslab/trustpilot-reviews-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/2HDJtJMJ9M4ZqZwSm/builds/rPWm6JfwRawXMlMhl/openapi.json