# Google Review Monitor - Negative Review Alerts & AI Replies (`dominvo/google-maps-negative-review-ai-monitor`) Actor Monitor your Google reviews: track new negative reviews and owner replies added since the last check. Defaults to unanswered reviews below 3 stars, lets you choose a 1, 2, or 3-star gate, optionally adds AI reply drafts, and returns a compact export-ready action queue. Pay-per-event pricing. - **URL**: https://apify.com/dominvo/google-maps-negative-review-ai-monitor.md - **Developed by:** [Domin Vo](https://apify.com/dominvo) (community) - **Categories:** AI, Social media, Automation - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing from $20.00 / 1,000 location checked for changes This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Google Maps Negative Review AI Monitor Monitor and manage your Google reviews — new negative reviews and owner replies since the last check. By default, the queue includes unanswered reviews below 3 stars. Run it again tomorrow and get only the changes that need attention. > Planning package only. This Actor has not been scaffolded, deployed, or published yet. > > Engine spike required first: see [`../../../docs/engines/gmaps_engine/prd.md`](../../../docs/engines/gmaps_engine/prd.md). First ship target is monitoring with built-in dataset exports and optional AI reply drafts. Replies are never posted automatically. > > Fleet slot: `#1`. ### Use this Actor when you need to - Create a saved baseline for one or more Google Maps locations. - Find new unanswered reviews at or below your selected star gate. - Detect owner replies added since the last check. - Close resolved alerts without rebuilding a review spreadsheet. - Run a small daily or weekly reply queue through an MCP client or Apify schedule. ### Do not use this Actor for - Exporting every Google Maps review. - Sentiment analysis or complaint-theme mining. - Competitor benchmarking. - Google Maps listing phone, website, or opening-hours changes. - Posting replies automatically to Google Maps. ### Exports and AI drafts | Capability | What it does | Availability | |---|---|---| | Dataset exports | Downloads the same queue as JSON, JSONL, CSV, XLSX, XML, HTML, or RSS. | First ship target | | Optional AI reply drafts | Adds `suggestedReply` to eligible open negative-review rows when `generateAiReplyDrafts=true`. | Opt-in | The default Apify dataset handles file downloads. No custom export service is needed. AI drafts are suggestions for human review and are never posted automatically. For raw review exports, use [Kaix Google Maps Reviews Scraper](https://apify.com/kaix/google-maps-reviews-scraper) or [Compass Google Maps Reviews Scraper](https://apify.com/compass/Google-Maps-Reviews-Scraper). For broad reputation intelligence, use [Google Maps Reviews Scraper + Reputation Intelligence](https://apify.com/ryanclinton/google-maps-reviews-scraper). ### How it works 1. Give the Actor Google Maps location URLs and a stable `monitorId`. 2. The first run stores a baseline snapshot. 3. Later runs fetch the review window needed for the diff. 4. Reviews are deduplicated by their stable Google review ID. 5. The Actor returns: - new unanswered reviews that pass `stars <= maxStars`, - owner replies newly observed on old alerts, - one summary row per checked location. The saved snapshot is the product value. A raw scraper answers "what exists now." This Actor answers "what changed and what needs a reply." ### Input Create an explicit baseline: ```json { "locationUrls": [ "https://www.google.com/maps/place/..." ], "monitorId": "acme-us-stores", "mode": "reset_baseline", "language": "en" } ```` Check changes later: ```json { "locationUrls": [ "https://www.google.com/maps/place/..." ], "monitorId": "acme-us-stores", "mode": "check_for_changes", "maxStars": 2, "generateAiReplyDrafts": true, "language": "en" } ``` | Field | Required | Default | What it does | |---|---|---|---| | `locationUrls` | yes | - | Google Maps place URLs to monitor | | `monitorId` | yes | - | Stable saved-watchlist name reused on later runs | | `mode` | no | `check_for_changes` | `reset_baseline` or `check_for_changes` | | `maxStars` | no | `2` | Include unanswered reviews with `stars <= maxStars`; allowed values are `1`, `2`, or `3` | | `generateAiReplyDrafts` | no | `false` | Add a suggested human-reviewed reply to eligible open review rows | | `language` | no | `en` | Google Maps language code | `check_for_changes` creates a baseline automatically when no prior snapshot exists. The selected `maxStars` value is stored with the monitor. Create a new `monitorId` when you want a different gate. ### Output New unanswered review: ```json { "recordType": "review_alert", "monitorId": "acme-us-stores", "mode": "check_for_changes", "placeId": "ChIJ...", "businessName": "Acme Cafe - Austin", "locationUrl": "https://www.google.com/maps/place/...", "alertStatus": "new", "alertType": "unanswered_bad_review", "priority": "urgent", "maxStars": 2, "reviewId": "AbFv...", "stars": 1, "reviewText": "Waited forty minutes and nobody helped.", "reviewPublishedAt": "2026-05-30T09:30:00Z", "firstSeenAt": "2026-05-31T08:10:00Z", "replyDraftGenerated": true, "suggestedReply": "We are sorry about the wait. Please contact the manager so we can look into what happened.", "evidence": [ "New 1-star review has no owner reply" ], "sourceUrls": [ "https://www.google.com/maps/reviews/..." ], "snapshotDate": "2026-05-31T08:10:00Z" } ``` Resolved alert: ```json { "recordType": "review_resolved", "monitorId": "acme-us-stores", "mode": "check_for_changes", "placeId": "ChIJ...", "businessName": "Acme Cafe - Austin", "locationUrl": "https://www.google.com/maps/place/...", "alertStatus": "resolved", "alertType": "owner_reply_added", "maxStars": 2, "reviewId": "AbFv...", "stars": 1, "ownerReplyText": "We are sorry. Please contact the manager so we can fix this.", "ownerReplyAt": "2026-05-31T07:55:00Z", "resolvedAt": "2026-05-31T08:10:00Z", "evidence": [ "Owner reply was added after the previous check" ], "sourceUrls": [ "https://www.google.com/maps/reviews/..." ], "snapshotDate": "2026-05-31T08:10:00Z" } ``` No-change summary: ```json { "recordType": "location_refresh_summary", "monitorId": "acme-us-stores", "mode": "check_for_changes", "placeId": "ChIJ...", "businessName": "Acme Cafe - Austin", "locationUrl": "https://www.google.com/maps/place/...", "maxStars": 2, "newAlertCount": 0, "resolvedAlertCount": 0, "openAlertCount": 3, "replyCheckCoverage": "complete", "evidence": [ "No new unanswered reviews at or below the selected 2-star gate since the previous check" ], "sourceUrls": [ "https://www.google.com/maps/place/..." ], "snapshotDate": "2026-05-31T08:10:00Z" } ``` ### Pricing > Draft prices, not yet final — set during the cost-measurement run before publish. | Event | Price (draft) | Charged when | |---|---:|---| | `location-snapshot` | TBD | One location baseline is saved | | `location-refresh` | TBD | One stored location is checked for changes | | `ai-reply-draft` | TBD | One optional reply draft is generated | Large locations repeat the relevant event in blocks. Alert rows are included. A clean "no changes" refresh is still a paid location check. ### FAQ **Is this Google review management software?** It's the monitoring half of review management — it catches new negative reviews and tracks whether each has an owner reply, then optionally drafts a reply for you. It never posts replies automatically; a human approves and publishes. **Can it help me respond to Google reviews faster?** Yes — turn on `generateAiReplyDrafts` and each eligible unanswered Google My Business review comes back with a paste-ready `suggestedReply`. You stay in control of what actually gets posted. **How is it different from broad reputation management or a review management tool?** It's intentionally narrow: a per-location, star-gated action queue of what changed since the last check — not sentiment, themes, competitor benchmarking, or a full dashboard. That focus is why an MCP agent picks it for "new unanswered bad reviews". **Does it work for multi-location review management?** Yes — one `monitorId` per location set, built for multi-location operators and review-management agencies running a daily or weekly reply queue. ### Limits - MVP tracks Google Maps reviews only. - `maxStars` defaults to `2`, so the default queue contains only reviews below `3` stars. - Buyers can set `maxStars` to `1`, `2`, or `3`. Four-star and five-star reviews stay out of this focused Actor. - The star gate is fixed per `monitorId`. Create a new monitor ID to change it. - AI reply drafts default to off and are never posted automatically. - Refreshes are incremental after the baseline. - If the review cap prevents a complete reply check, the summary returns `replyCheckCoverage: "partial"`. - The Actor never silently closes an alert unless an owner reply is observed. ### Build status Research docs are refreshed. Before child code: 1. Complete the engine spike: per-review state, Web Wanderer parity, and targeted open-alert re-check. 2. Set viable capped pricing for monitoring plus optional AI drafts. 3. Run the fixed 20-prompt MCP selection test and beat broader reputation Actors for unanswered-review requests. # Actor input Schema ## `locationUrls` (type: `array`): One or more Google Maps place URLs to monitor. ## `monitorId` (type: `string`): Stable name for the saved watchlist. Reuse the exact same value on every later check so the Actor can compare against the right baseline. ## `mode` (type: `string`): check\_for\_changes (default) compares against the saved baseline and returns new unanswered reviews and resolved alerts since the last check — use this almost every time; it auto-creates the baseline on the first run. reset\_baseline saves a fresh starting point and reports nothing — use only to re-baseline after you intentionally changed your locations. ## `maxStars` (type: `integer`): Include unanswered reviews with stars at or below this value. Allowed values are 1 (most severe only), 2 (reviews below 3 stars — the default), or 3 (include lukewarm reviews). The gate is fixed per monitorId — create a new monitorId to track a different gate. ## `generateAiReplyDrafts` (type: `boolean`): Add a suggested human-reviewed response on eligible open review rows. Default off. Drafts are suggestions for human review and are never posted automatically. ## `language` (type: `string`): Optional Google Maps language code for the review text (e.g. en, es, de). Defaults to English. ## Actor input object example ```json { "locationUrls": [ "https://www.google.com/maps/place/..." ], "monitorId": "acme-us-stores", "mode": "check_for_changes", "maxStars": 2, "generateAiReplyDrafts": false, "language": "en" } ``` # Actor output Schema ## `results` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "locationUrls": [ "https://www.google.com/maps/place/..." ], "monitorId": "acme-us-stores", "mode": "check_for_changes", "maxStars": 2, "language": "en" }; // Run the Actor and wait for it to finish const run = await client.actor("dominvo/google-maps-negative-review-ai-monitor").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "locationUrls": ["https://www.google.com/maps/place/..."], "monitorId": "acme-us-stores", "mode": "check_for_changes", "maxStars": 2, "language": "en", } # Run the Actor and wait for it to finish run = client.actor("dominvo/google-maps-negative-review-ai-monitor").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "locationUrls": [ "https://www.google.com/maps/place/..." ], "monitorId": "acme-us-stores", "mode": "check_for_changes", "maxStars": 2, "language": "en" }' | apify call dominvo/google-maps-negative-review-ai-monitor --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=dominvo/google-maps-negative-review-ai-monitor", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Google Review Monitor - Negative Review Alerts & AI Replies", "description": "Monitor your Google reviews: track new negative reviews and owner replies added since the last check. Defaults to unanswered reviews below 3 stars, lets you choose a 1, 2, or 3-star gate, optionally adds AI reply drafts, and returns a compact export-ready action queue. Pay-per-event pricing.", "version": "0.1", "x-build-id": "UtusRyKyVy8IRFIuB" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/dominvo~google-maps-negative-review-ai-monitor/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-dominvo-google-maps-negative-review-ai-monitor", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/dominvo~google-maps-negative-review-ai-monitor/runs": { "post": { "operationId": "runs-sync-dominvo-google-maps-negative-review-ai-monitor", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/dominvo~google-maps-negative-review-ai-monitor/run-sync": { "post": { "operationId": "run-sync-dominvo-google-maps-negative-review-ai-monitor", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "locationUrls", "monitorId" ], "properties": { "locationUrls": { "title": "Google Maps location URLs", "type": "array", "description": "One or more Google Maps place URLs to monitor.", "items": { "type": "string" } }, "monitorId": { "title": "Monitor ID", "type": "string", "description": "Stable name for the saved watchlist. Reuse the exact same value on every later check so the Actor can compare against the right baseline." }, "mode": { "title": "What to do", "enum": [ "check_for_changes", "reset_baseline" ], "type": "string", "description": "check_for_changes (default) compares against the saved baseline and returns new unanswered reviews and resolved alerts since the last check — use this almost every time; it auto-creates the baseline on the first run. reset_baseline saves a fresh starting point and reports nothing — use only to re-baseline after you intentionally changed your locations.", "default": "check_for_changes" }, "maxStars": { "title": "Maximum stars", "minimum": 1, "maximum": 3, "type": "integer", "description": "Include unanswered reviews with stars at or below this value. Allowed values are 1 (most severe only), 2 (reviews below 3 stars — the default), or 3 (include lukewarm reviews). The gate is fixed per monitorId — create a new monitorId to track a different gate.", "default": 2 }, "generateAiReplyDrafts": { "title": "Generate AI reply drafts", "type": "boolean", "description": "Add a suggested human-reviewed response on eligible open review rows. Default off. Drafts are suggestions for human review and are never posted automatically.", "default": false }, "language": { "title": "Language", "type": "string", "description": "Optional Google Maps language code for the review text (e.g. en, es, de). Defaults to English." } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```