# Hotels.com Review Scraper 🏨 (`easyapi/hotels-com-review-scraper`) Actor

Scrape detailed hotel reviews from Hotels.com, including ratings, review text, management responses, and reviewer information. Perfect for hotel market research and customer sentiment analysis.

- **URL**: https://apify.com/easyapi/hotels-com-review-scraper.md
- **Developed by:** [EasyApi](https://apify.com/easyapi) (community)
- **Categories:** Travel, Integrations, Other
- **Stats:** 42 total users, 0 monthly users, 100.0% runs succeeded, 2 bookmarks
- **User rating**: No ratings yet

## Pricing

from $2.99 / 1,000 results

This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## Hotels.com Review Scraper 🏨

Powerful scraper for extracting detailed hotel reviews from Hotels.com. Get comprehensive review data including ratings, guest comments, management responses, and more.

### 🎯 Features

- Extract detailed review information from any Hotels.com property listing
- Collect verified guest reviews with ratings and detailed feedback
- Capture management responses to guest reviews
- Get reviewer details and trip type information
- Support for proxy configuration to avoid rate limiting
- Customizable number of reviews to scrape

### 📊 Output Data

Each review record includes:

- Product URL
- Review ID
- Rating score
- Review text content
- Review date
- Reviewer name
- Trip type
- Verification status
- Management response (if available)
  - Response text
  - Respondent name
  - Response date
- Timestamp of when the data was scraped

### 💡 Use Cases

- Hotel market research and competitive analysis
- Customer sentiment analysis
- Service quality monitoring
- Response rate and quality tracking
- Guest satisfaction tracking
- Review management system integration

### 🔧 Input Parameters

- `productUrls`: Array of Hotels.com property URLs to scrape
- `maxItems`: Maximum number of reviews to collect (optional, default: 30)
- `proxyConfiguration`: Proxy settings (optional, recommended for large-scale scraping)

#### Input Example

A full explanation of an input example in JSON.

```json
{
    "productUrls": [
        "https://www.hotels.com/ho1949303712/las-vegas-hilton-at-resorts-world-las-vegas-united-states-of-america/?chkin=2025-02-22&chkout=2025-02-23&x_pwa=1&rfrr=HSR&pwa_ts=1738983958423&referrerUrl=aHR0cHM6Ly93d3cuaG90ZWxzLmNvbS9Ib3RlbC1TZWFyY2g%3D&useRewards=false&rm1=a2&regionId=2008&destination=Las+Vegas%2C+Nevada%2C+United+States+of+America&destType=MARKET&neighborhoodId=800045&latLong=36.17006%2C-115.141376&trackingData=AAAAAQAAAAEAAAAQAL6jcBDUo_pQmSJUNAR2LOoOUUOkw2sPXafs1a54OXlCSstgsykD5J1i24AyNx81ETYEz5Yeteegv2MB0dEUeGAQ1RqLmvc0aFbFnAk5uhd7G3bJKBnYuC8RCoDxadmLFFY_mQ0bdbtc7NOTb_HPv5ku0NIZtGmdDQcxJw-3wgtUaTUrfpme_nreaD8A8elodTcBQX4O0zFLC8ajr4lLjEAGhMNCTY_hXkc8GLzlY0hC8sPNfkZ0Nz4Fgzn43lIboAhBRwKngpQG0UaM4UcQfqsy2uVHVdpab2CEFpIYYuVdoYYdJ6Mnfi7V_6Pl63MR3VD8AtduQaAy6XxWzXS0CRG7ltN_CPSAa7aD5d9t_cCo5BcxYIv_CkLhYA7InbB_bxMANXEfjOc8d8AI42e8jvOQq0MBBcb6oAvCiqsQAXvkwlRriNY6lo_fJTpfUWgK4GyynYyGKemLFzYnw7c7qaYtB5oz9e_hbjUB7qHMPYLb_9x7lTUvXDJsjALuOZTD-x5qgPQqp2GX_vSBuRdtUo7_BOV2wNeHEMOq_H9AhfiWohraKludoMKT3gOpFbHslhxxs_DqHF59XhuYt6wRMmC25_ZGtD-7C1t8HH35cjsvxAcSPJeEDqD-M6FqG-ZJuNxtD1k-U3dvIF5FMz6qOy5aODH4bYd_Xo0BSyqPRO7fieS1rAuP5oXskOfuJEiSFR2DJrlF41vsQcSX7xfTyxL9VtEu81G0KVR8e_3mi_IeUtrb47c83LjkZU1m2Svwc9bAeHojY2R0JgQhnWUa3tbcvsk4FFDSAtKVXnYoHRBWDqe7hizaZVN6o1-ZawlmJTZtQatUdp6UZdquIVXvkIPVT_VSwhHgNrz-BZUu4WOXQtNLZLNlpDd4HvQeIsPEUNQ0plqrL_lRi3ZJuWmJ1f5QXgBCS_zEL4uKz-_hu3ynbnu9UzbHWxvgCFA4XaXOjgcszKxFdKdG10eX6hwavREdBs83_cMvk6Zi0t0qkasrfQFT6TwnUR5vP8C6LPXKuDMP69JScBtxRZ-riZ-GSTRUv7Z6v2KV_Sl9ivdgxNdP_eYYHiCrHOIFLAKvHDy-IFkKigTZTsu91H_D4QERw4w6sBISAsADahnDCRIQVz3A9NGfA5TXXNxLa6zFFh3kM8EdWbZ_Bv37REc29HRwvywU-CM3n7LzSR2cCuKxsu7O1UbBCYfEGbFF4OPDiFfdlQ2lSOJ9-Snrq2jzLebodyGPxjo4ZEDrjSH3v7VDjqwMWKisQp617DFkU7UBsIBRR-P7hDC9g5Hnfw_Ek4E3rp035Ak3QxXXdgVwtT-KKotQzPJtt6HS3-_H5o5DyT7bYHwhS7NnRXJTWSeusL4eH1-raePYoHGOdBxo8x1R27g%3D&rank=1&testVersionOverride=Buttercup%2C39483.0.0%2C50028.0.0%2C50813.0.0%2C51642.0.0%2C51690.0.0%2C52131.0.0%2C54709.194717.1%2C59134.207501.0%2C50988.158353.0%2C54072.210754.1%2C57292.207418.1&slots=&position=1&beaconIssued=&sort=RECOMMENDED&top_dp=199&top_cur=USD&userIntent=&selectedRoomType=226554339&selectedRatePlan=383740751&expediaPropertyId=60884491&searchId=57ef6b5c-dc3c-4b55-9927-b193b6aae407"
    ,
    "maxItems": 30
}
```

#### Output sample

The results will be wrapped into a dataset which you can always find in the **Storage** tab. Here's an excerpt from the data you'd get if you apply the input parameters above:

And here is the same data but in JSON. You can choose in which format to download your data: JSON, JSONL, Excel spreadsheet, HTML table, CSV, or XML.

```json
[
    {
        "productUrl": "https://www.hotels.com/ho1949303712/las-vegas-hilton-at-resorts-world-las-vegas-united-states-of-america/?chkin=2025-02-22&chkout=2025-02-23&x_pwa=1&rfrr=HSR&pwa_ts=1738983958423&referrerUrl=aHR0cHM6Ly93d3cuaG90ZWxzLmNvbS9Ib3RlbC1TZWFyY2g%3D&useRewards=false&rm1=a2&regionId=2008&destination=Las+Vegas%2C+Nevada%2C+United+States+of+America&destType=MARKET&neighborhoodId=800045&latLong=36.17006%2C-115.141376&trackingData=AAAAAQAAAAEAAAAQAL6jcBDUo_pQmSJUNAR2LOoOUUOkw2sPXafs1a54OXlCSstgsykD5J1i24AyNx81ETYEz5Yeteegv2MB0dEUeGAQ1RqLmvc0aFbFnAk5uhd7G3bJKBnYuC8RCoDxadmLFFY_mQ0bdbtc7NOTb_HPv5ku0NIZtGmdDQcxJw-3wgtUaTUrfpme_nreaD8A8elodTcBQX4O0zFLC8ajr4lLjEAGhMNCTY_hXkc8GLzlY0hC8sPNfkZ0Nz4Fgzn43lIboAhBRwKngpQG0UaM4UcQfqsy2uVHVdpab2CEFpIYYuVdoYYdJ6Mnfi7V_6Pl63MR3VD8AtduQaAy6XxWzXS0CRG7ltN_CPSAa7aD5d9t_cCo5BcxYIv_CkLhYA7InbB_bxMANXEfjOc8d8AI42e8jvOQq0MBBcb6oAvCiqsQAXvkwlRriNY6lo_fJTpfUWgK4GyynYyGKemLFzYnw7c7qaYtB5oz9e_hbjUB7qHMPYLb_9x7lTUvXDJsjALuOZTD-x5qgPQqp2GX_vSBuRdtUo7_BOV2wNeHEMOq_H9AhfiWohraKludoMKT3gOpFbHslhxxs_DqHF59XhuYt6wRMmC25_ZGtD-7C1t8HH35cjsvxAcSPJeEDqD-M6FqG-ZJuNxtD1k-U3dvIF5FMz6qOy5aODH4bYd_Xo0BSyqPRO7fieS1rAuP5oXskOfuJEiSFR2DJrlF41vsQcSX7xfTyxL9VtEu81G0KVR8e_3mi_IeUtrb47c83LjkZU1m2Svwc9bAeHojY2R0JgQhnWUa3tbcvsk4FFDSAtKVXnYoHRBWDqe7hizaZVN6o1-ZawlmJTZtQatUdp6UZdquIVXvkIPVT_VSwhHgNrz-BZUu4WOXQtNLZLNlpDd4HvQeIsPEUNQ0plqrL_lRi3ZJuWmJ1f5QXgBCS_zEL4uKz-_hu3ynbnu9UzbHWxvgCFA4XaXOjgcszKxFdKdG10eX6hwavREdBs83_cMvk6Zi0t0qkasrfQFT6TwnUR5vP8C6LPXKuDMP69JScBtxRZ-riZ-GSTRUv7Z6v2KV_Sl9ivdgxNdP_eYYHiCrHOIFLAKvHDy-IFkKigTZTsu91H_D4QERw4w6sBISAsADahnDCRIQVz3A9NGfA5TXXNxLa6zFFh3kM8EdWbZ_Bv37REc29HRwvywU-CM3n7LzSR2cCuKxsu7O1UbBCYfEGbFF4OPDiFfdlQ2lSOJ9-Snrq2jzLebodyGPxjo4ZEDrjSH3v7VDjqwMWKisQp617DFkU7UBsIBRR-P7hDC9g5Hnfw_Ek4E3rp035Ak3QxXXdgVwtT-KKotQzPJtt6HS3-_H5o5DyT7bYHwhS7NnRXJTWSeusL4eH1-raePYoHGOdBxo8x1R27g%3D&rank=1&testVersionOverride=Buttercup%2C39483.0.0%2C50028.0.0%2C50813.0.0%2C51642.0.0%2C51690.0.0%2C52131.0.0%2C54709.194717.1%2C59134.207501.0%2C50988.158353.0%2C54072.210754.1%2C57292.207418.1&slots=&position=1&beaconIssued=&sort=RECOMMENDED&top_dp=199&top_cur=USD&userIntent=&selectedRoomType=226554339&selectedRatePlan=383740751&expediaPropertyId=60884491&searchId=57ef6b5c-dc3c-4b55-9927-b193b6aae407",
        "reviewId": "679c2fc40427143f6a1552e0",
        "rating": "10/10 Exceptional",
        "reviewText": "Fantastic place to stay",
        "reviewDate": "Jan 31, 2025",
        "reviewer": "Travis",
        "tripType": "Travis, 2-night trip",
        "isVerified": true,
        "managementResponse": {
            "responseText": "Greetings, thank you so much for taking the time and leaving us a positive review. We would be honored to welcome you back to our Resorts & Casino! Thank you for staying with us!",
            "respondent": "Response from Henry - Guest Relations on Jan 31, 2025",
            "responseDate": "Jan 31, 2025"
        },
        "scrapedAt": "2025-02-08T03:32:36.199Z"
    },
    ...
]
```

### Related Actors

- 🏨 [Hotels.com Scraper](https://apify.com/easyapi/hotels-com-scraper) - Extract detailed hotel listings including prices, ratings, amenities and images
- 🏨 [Hotels.com Image Scraper](https://apify.com/easyapi/hotels-com-image-scraper) - Scrape high-quality hotel photos with metadata from Hotels.com
- 🏨 [Booking Search Scraper](https://apify.com/easyapi/booking-search-scraper) - Extract comprehensive hotel data from Booking.com search results
- 🏨 [Booking Reviews Scraper](https://apify.com/easyapi/booking-reviews-scraper) - Collect detailed guest reviews and ratings from Booking.com hotels
- 🏨 [Hostelworld Scraper](https://apify.com/easyapi/hostelworld-scraper) - Get detailed hostel information including prices, facilities and room types
- 🏨 [Hostelworld Reviews Scraper](https://apify.com/easyapi/hostelworld-reviews-scraper) - Extract traveler reviews and ratings for hostels worldwide
- 🏨 [TripAdvisor Hotels Scraper](https://apify.com/easyapi/tripadvisor-hotels-scraper) - Scrape hotel listings with detailed information and pricing
- 🏨 [TripAdvisor Reviews Scraper](https://apify.com/easyapi/tripadvisor-reviews-scraper) - Extract detailed hotel reviews and user feedback from TripAdvisor
- 🛍️ [Flipkart Review Scraper](https://apify.com/easyapi/flipkart-review-scraper) - Collect product reviews with ratings and user information
- 🛍️ [Myntra Reviews Scraper](https://apify.com/easyapi/myntra-reviews-scraper) - Extract detailed product reviews and ratings data
- 🍽️ [Grubhub Restaurant Reviews Scraper](https://apify.com/easyapi/grubhub-restaurant-reviews-scraper) - Collect comprehensive customer reviews for restaurants
- 🍽️ [Zomato Restaurant Reviews Scraper](https://apify.com/easyapi/zomato-restaurant-reviews-scraper) - Extract detailed restaurant reviews and ratings
- 📚 [Goodreads Review Scraper](https://apify.com/easyapi/goodreads-review-scraper) - Collect book reviews with ratings and user information
- 🎬 [IMDB Reviews Scraper](https://apify.com/easyapi/imdb-reviews-scraper) - Extract detailed movie reviews and ratings
- 🛍️ [Etsy Reviews Scraper](https://apify.com/easyapi/etsy-reviews-scraper) - Scrape product reviews with ratings and reviewer information

# Actor input Schema

## `productUrls` (type: `array`):

Array of Hotels.com property URLs to scrape

## `maxItems` (type: `integer`):

Maximum number of reviews to collect per URL

## `proxyConfiguration` (type: `object`):

Proxy settings for the scraper

## Actor input object example

```json
{
  "productUrls": [
    "https://www.hotels.com/ho1949303712/las-vegas-hilton-at-resorts-world-las-vegas-united-states-of-america/?chkin=2025-02-22&chkout=2025-02-23&x_pwa=1&rfrr=HSR&pwa_ts=1738983958423&referrerUrl=aHR0cHM6Ly93d3cuaG90ZWxzLmNvbS9Ib3RlbC1TZWFyY2g%3D&useRewards=false&rm1=a2&regionId=2008&destination=Las+Vegas%2C+Nevada%2C+United+States+of+America&destType=MARKET&neighborhoodId=800045&latLong=36.17006%2C-115.141376&trackingData=AAAAAQAAAAEAAAAQAL6jcBDUo_pQmSJUNAR2LOoOUUOkw2sPXafs1a54OXlCSstgsykD5J1i24AyNx81ETYEz5Yeteegv2MB0dEUeGAQ1RqLmvc0aFbFnAk5uhd7G3bJKBnYuC8RCoDxadmLFFY_mQ0bdbtc7NOTb_HPv5ku0NIZtGmdDQcxJw-3wgtUaTUrfpme_nreaD8A8elodTcBQX4O0zFLC8ajr4lLjEAGhMNCTY_hXkc8GLzlY0hC8sPNfkZ0Nz4Fgzn43lIboAhBRwKngpQG0UaM4UcQfqsy2uVHVdpab2CEFpIYYuVdoYYdJ6Mnfi7V_6Pl63MR3VD8AtduQaAy6XxWzXS0CRG7ltN_CPSAa7aD5d9t_cCo5BcxYIv_CkLhYA7InbB_bxMANXEfjOc8d8AI42e8jvOQq0MBBcb6oAvCiqsQAXvkwlRriNY6lo_fJTpfUWgK4GyynYyGKemLFzYnw7c7qaYtB5oz9e_hbjUB7qHMPYLb_9x7lTUvXDJsjALuOZTD-x5qgPQqp2GX_vSBuRdtUo7_BOV2wNeHEMOq_H9AhfiWohraKludoMKT3gOpFbHslhxxs_DqHF59XhuYt6wRMmC25_ZGtD-7C1t8HH35cjsvxAcSPJeEDqD-M6FqG-ZJuNxtD1k-U3dvIF5FMz6qOy5aODH4bYd_Xo0BSyqPRO7fieS1rAuP5oXskOfuJEiSFR2DJrlF41vsQcSX7xfTyxL9VtEu81G0KVR8e_3mi_IeUtrb47c83LjkZU1m2Svwc9bAeHojY2R0JgQhnWUa3tbcvsk4FFDSAtKVXnYoHRBWDqe7hizaZVN6o1-ZawlmJTZtQatUdp6UZdquIVXvkIPVT_VSwhHgNrz-BZUu4WOXQtNLZLNlpDd4HvQeIsPEUNQ0plqrL_lRi3ZJuWmJ1f5QXgBCS_zEL4uKz-_hu3ynbnu9UzbHWxvgCFA4XaXOjgcszKxFdKdG10eX6hwavREdBs83_cMvk6Zi0t0qkasrfQFT6TwnUR5vP8C6LPXKuDMP69JScBtxRZ-riZ-GSTRUv7Z6v2KV_Sl9ivdgxNdP_eYYHiCrHOIFLAKvHDy-IFkKigTZTsu91H_D4QERw4w6sBISAsADahnDCRIQVz3A9NGfA5TXXNxLa6zFFh3kM8EdWbZ_Bv37REc29HRwvywU-CM3n7LzSR2cCuKxsu7O1UbBCYfEGbFF4OPDiFfdlQ2lSOJ9-Snrq2jzLebodyGPxjo4ZEDrjSH3v7VDjqwMWKisQp617DFkU7UBsIBRR-P7hDC9g5Hnfw_Ek4E3rp035Ak3QxXXdgVwtT-KKotQzPJtt6HS3-_H5o5DyT7bYHwhS7NnRXJTWSeusL4eH1-raePYoHGOdBxo8x1R27g%3D&rank=1&testVersionOverride=Buttercup%2C39483.0.0%2C50028.0.0%2C50813.0.0%2C51642.0.0%2C51690.0.0%2C52131.0.0%2C54709.194717.1%2C59134.207501.0%2C50988.158353.0%2C54072.210754.1%2C57292.207418.1&slots=&position=1&beaconIssued=&sort=RECOMMENDED&top_dp=199&top_cur=USD&userIntent=&selectedRoomType=226554339&selectedRatePlan=383740751&expediaPropertyId=60884491&searchId=57ef6b5c-dc3c-4b55-9927-b193b6aae407"
  ],
  "maxItems": 30,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}
```

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {};

// Run the Actor and wait for it to finish
const run = await client.actor("easyapi/hotels-com-review-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {}

# Run the Actor and wait for it to finish
run = client.actor("easyapi/hotels-com-review-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{}' |
apify call easyapi/hotels-com-review-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,easyapi/hotels-com-review-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/merRpWJCABv7fb6Mf/builds/j3TBo2hiGpk0gHW1R/openapi.json