# Software Reviews Scraper (Trustpilot, multi-source) (`ecuzmici/software-reviews-scraper`) Actor

Scrape product reviews for any company into one normalized schema. Trustpilot today; G2 and Capterra planned. GDPR-aware: no reviewer profile harvesting.

- **URL**: https://apify.com/ecuzmici/software-reviews-scraper.md
- **Developed by:** [Emil Cuzmici](https://apify.com/ecuzmici) (community)
- **Categories:** E-commerce, AI, Developer tools
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $0.40 / 1,000 reviews

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Software Reviews Scraper (Trustpilot)

Scrape product reviews for any company into one clean, normalized JSON schema.
Give the actor a list of company domains. It returns the reviews from each
company's Trustpilot profile.

The output schema is source-neutral. G2 and Capterra sources are planned, and
they will share the same schema. You will not have to change your pipeline.

### Why this actor

- **Real browser.** Trustpilot sits behind an anti-bot challenge. This actor
  solves it with a real browser and residential proxies. No blocked runs.
- **Normalized schema.** Each review has the same fields, with ISO dates and
  a source tag. Ready for analysis, dashboards, or LLM pipelines.
- **GDPR-lean by default.** The output contains no reviewer names unless you
  set `includeReviewerName` to true. You get business data: ratings, titles,
  review text, dates, and verification status.
- **Pay per result.** You pay per scraped review, plus a small start fee.

### Input

| Field | Type | Description |
| --- | --- | --- |
| `companies` | array | Company website domains as listed on Trustpilot, e.g. `www.notion.so` |
| `maxReviewsPerCompany` | integer | Upper limit of reviews per company. Default 100. |
| `includeReviewerName` | boolean | Include the reviewer display name. Default false. |
| `languages` | array | Optional language codes to keep, e.g. `["en", "de"]`. Empty keeps all. |

### Output

One dataset item per review:

```json
{
  "source": "trustpilot",
  "company": "www.notion.so",
  "businessName": "Notion",
  "businessTrustScore": 2.3,
  "businessReviewCount": 427,
  "reviewId": "6a8b3d233a6b8a16189e7fa6",
  "rating": 2,
  "title": "Promising product, frustrating onboarding",
  "text": "…full review text…",
  "language": "en",
  "publishedAt": "2026-08-23T20:34:11.000Z",
  "experiencedAt": "2026-08-23T00:00:00.000Z",
  "verified": false,
  "replyPresent": false
}
```

### Common uses

- Competitor and market research across many products at once.
- Sentiment analysis and complaint mining for product teams.
- Review datasets for LLM fine-tuning or RAG (clean text, no personal names).
- Reputation monitoring on a schedule with Apify webhooks.

### Fair use and privacy

The actor collects public business review data. Reviewer names are off by
default. Do not use the data to profile private individuals.

# Actor input Schema

## `companies` (type: `array`):

Company website domains as listed on Trustpilot, e.g. www.notion.so

## `maxReviewsPerCompany` (type: `integer`):

Upper limit of reviews to collect per company

## `includeReviewerName` (type: `boolean`):

Off by default (GDPR-lean output). Reviews stay linked to the product, not the person.

## `languages` (type: `array`):

Optional list of review language codes to keep, e.g. en, de. Empty keeps all.

## Actor input object example

```json
{
  "companies": [
    "www.notion.so"
  ],
  "maxReviewsPerCompany": 100,
  "includeReviewerName": false,
  "languages": []
}
```

# Actor output Schema

## `reviews` (type: `string`):

All scraped reviews as JSON.

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companies": [
        "www.notion.so"
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("ecuzmici/software-reviews-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "companies": ["www.notion.so"] }

# Run the Actor and wait for it to finish
run = client.actor("ecuzmici/software-reviews-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companies": [
    "www.notion.so"
  ]
}' |
apify call ecuzmici/software-reviews-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,ecuzmici/software-reviews-scraper"
        }
    }
}

```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/Vla6SQKoXO8pBzc4M/builds/z8EUXz7bSBNmU60xe/openapi.json