# Trustpilot Competitor Reviews & Churn Intelligence (`excitable_pickle/trustpilot-review-churn-sentiment-scraper`) Actor

Scrape Trustpilot reviews by business domain or name. Filters 1-star & 2-star churn reviews, extracts customer pain points, negative sentiments, and generates high-converting sales outreach angles.

- **URL**: https://apify.com/excitable\_pickle/trustpilot-review-churn-sentiment-scraper.md
- **Developed by:** [Pavan](https://apify.com/excitable_pickle) (community)
- **Categories:**
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $0.001 / actor start

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## 🥊 Trustpilot Competitor Reviews & Churn Intelligence

Turn your competitor's worst customer reviews into your best sales pipeline. Scrapes Trustpilot business reviews by domain or company name, filters 1-star and 2-star churn reviews, extracts acute customer pain points, and generates ready-to-send competitor replacement outreach angles.

### 🎯 Ideal For

- **B2B Sales & SDR Teams**: Target frustrated competitor customers actively seeking alternative tools.
- **Product Managers & Founders**: Conduct rapid competitor teardowns and spot product blindspots.
- **Marketing Agencies**: Craft high-converting objection-handling copy and battle cards.

### ⚡ Features

- **Negative Review Filtering**: Focus specifically on 1-star and 2-star reviews showing high churn likelihood.
- **Automated Sentiment Categorization**: Classifies reviews into `BILLING_DISPUTE`, `SUPPORT_FAILURE`, `PRODUCT_INSTABILITY`, and `CANCELLATION_BARRIERS`.
- **Competitor Outreach Angles**: Automatically generates strategic pitch copy tailored to what went wrong.
- **Pay-Per-Result Pricing**: Only **$0.004** per extracted review.

### 📥 Sample Input

```json
{
  "companies": ["shopify.com", "zoom.us"],
  "starFilter": "negative_only",
  "maxReviewsPerCompany": 25
}
```

### 📤 Sample Output

```json
{
  "reviewId": "rev_shopify.com_x79a",
  "company": "SHOPIFY",
  "domain": "shopify.com",
  "reviewerName": "Marcus V.",
  "rating": 1,
  "title": "App fees and hidden transaction penalties are killing margins",
  "text": "Shopify keeps hiking app fees and takes an extra percentage if you dont use their native payment gateway. Moving our store.",
  "sentimentCategory": "BILLING_DISPUTE",
  "painPoints": ["Unexpected charges or difficult refund process"],
  "suggestedOutreachAngle": "Pitch transparent, predictable pricing with no hidden lock-in contracts or surprise fee hikes.",
  "reviewDate": "2026-08-14",
  "reviewUrl": "https://www.trustpilot.com/review/shopify.com#rev_shopify.com_x79a"
}
```

# Actor input Schema

## `companies` (type: `array`):

Target company domains or brand names to scrape reviews for (e.g. 'shopify.com', 'zoom.us', 'klarna.com').

## `starFilter` (type: `string`):

Filter reviews by rating. Focus on 1-star and 2-star reviews for churn signals and competitor poaching.

## `maxReviewsPerCompany` (type: `integer`):

Maximum number of reviews to extract per company.

## `proxyConfiguration` (type: `object`):

Apify Proxy settings.

## Actor input object example

```json
{
  "companies": [
    "shopify.com",
    "zoom.us"
  ],
  "starFilter": "negative_only",
  "maxReviewsPerCompany": 30,
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}
```

# Actor output Schema

## `reviews` (type: `string`):

No description

## `summary` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companies": [
        "shopify.com",
        "zoom.us"
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("excitable_pickle/trustpilot-review-churn-sentiment-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "companies": [
        "shopify.com",
        "zoom.us",
    ] }

# Run the Actor and wait for it to finish
run = client.actor("excitable_pickle/trustpilot-review-churn-sentiment-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companies": [
    "shopify.com",
    "zoom.us"
  ]
}' |
apify call excitable_pickle/trustpilot-review-churn-sentiment-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,excitable_pickle/trustpilot-review-churn-sentiment-scraper"
        }
    }
}

```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/XSj7fCDGcoxFoezdi/builds/z6hHibqAVWposcF80/openapi.json