# Capterra Reviews Scraper - Software Reviews & Ratings, Cheap (`fabrikit/capterra-reviews-scraper`) Actor

Capterra, GetApp and Software Advice reviews scraper: product ratings, pros, cons, sub-ratings, company size, industry and vendor replies for any B2B software, by name or URL. No login, no personal data. From US$1.50 per 1,000 reviews.

- **URL**: https://apify.com/fabrikit/capterra-reviews-scraper.md
- **Developed by:** [Fabrikit](https://apify.com/fabrikit) (community)
- **Categories:** Lead generation, AI, Developer tools
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $1.50 / 1,000 review scrapeds

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## Capterra Reviews Scraper

Collect software reviews and product ratings from the Capterra / GetApp / Software Advice review platform. The three sites share one review database; this Actor reads it through Software Advice, so you get the same reviews without logging in and without a browser.

Search products by name, paste Capterra, GetApp or Software Advice product links, or point it at a Software Advice category. For every product you get its reviews (newest first, any star rating, any company size) and optionally one summary record with the rating, review count, rating breakdown, categories and top pros and cons.

### What you get

**Review record** (`recordType: "review"`): title, overall rating, ease of use, customer support, functionality and value-for-money ratings, pros, cons, overall comments, why the reviewer chose or switched, reviewer industry and company size band, verified flag, time used, frequency of use, incentive, vendor reply, publish date and the product it belongs to.

**Product record** (`recordType: "product"`): name, URLs, main category and all categories, logo, description, overall rating, total reviews, rating breakdown (1-5 stars), sub-ratings, likelihood to recommend, highlighted pros and cons, supported platforms.

No reviewer names, photos or profile links are collected or output: only non-identifying attributes (industry, company size).

### Input examples

Latest 25 reviews of one product (default):

```json
{ "searchTerms": ["Zoho CRM"], "maxReviewsPerProduct": 25 }
```

Every 1- and 2-star review of two products from the last six months:

```json
{
  "searchTerms": ["HubSpot", "Pipedrive"],
  "ratings": ["1", "2"],
  "reviewsNewerThan": "2026-04-01",
  "maxReviewsPerProduct": 0,
  "maxItems": 5000
}
```

From links, or the top products of a category:

```json
{ "productUrls": ["https://www.capterra.com/p/135003/Slack/"], "categoryUrls": ["https://www.softwareadvice.com/crm/"], "productsPerCategory": 5 }
```

| Field | Meaning |
|---|---|
| `searchTerms` | Product names; best match is used (`productsPerSearch` for more) |
| `productUrls` | Capterra, GetApp or Software Advice product URLs |
| `categoryUrls` | Software Advice category pages; top `productsPerCategory` products |
| `maxReviewsPerProduct` | 0 = all reviews of the product |
| `maxItems` | Hard cap on review records for the whole run |
| `sort` | `newest` (default) or `recommended` |
| `reviewsNewerThan` | `YYYY-MM-DD` cut-off |
| `ratings`, `companySizes`, `searchInReviews` | Filters |
| `includeProductInfo` | Add one product summary record per product |

### Output example

```json
{
  "recordType": "review",
  "id": "7226967",
  "platform": "Capterra",
  "productName": "Zoho CRM",
  "category": "CRM",
  "title": "Solid CRM for small sales teams",
  "rating": 5,
  "easeOfUseRating": 5,
  "customerSupportRating": 4,
  "functionalityRating": 5,
  "valueForMoneyRating": 5,
  "pros": "...",
  "cons": "...",
  "reviewerIndustry": "Security and Investigations",
  "reviewerCompanySize": "11-50",
  "verifiedReviewer": false,
  "timeUsed": "More than 2 years",
  "publishedAt": "2026-10-10T19:08:18Z"
}
```

### Pricing (pay per event)

| Event | Price |
|---|---|
| Review scraped | US$1.50 per 1,000 |
| Product summary | US$1.00 per 1,000 |

`maxItems` and your spending limit are respected exactly: the run stops as soon as either is reached.

### FAQ

**Does it need a login or API key?** No.

**How many reviews can I get?** All of them: popular products have thousands, fetched 25 per request.

**Why Software Advice links in the output?** Capterra, GetApp and Software Advice show the same reviews; the `productUrl` points to the page the data was read from.

**Can I monitor new reviews?** Yes: schedule a run with `reviewsNewerThan` set to yesterday.

**Is personal data included?** No reviewer names, photos or profile links. Review text is public content written by the reviewer.

### Use cases

Competitor and vendor research, sales prospecting by pain point (low-rated reviews of a rival), product feedback mining, market sizing by category, review monitoring for software vendors, training data for sentiment analysis.

### En español

Extrae reseñas y calificaciones de software (Capterra, GetApp y Software Advice comparten la misma base) por nombre de producto, enlace o categoría, con filtros por estrellas, tamaño de empresa, fecha y palabra clave. Sin cuenta ni navegador, sin nombres de reseñadores. US$1,50 por 1.000 reseñas y US$1,00 por 1.000 resúmenes de producto.

# Actor input Schema

## `searchTerms` (type: `array`):

Software product names to look up, for example: Slack, Zoho CRM, HubSpot. The best match is used.

## `productUrls` (type: `array`):

Product pages from Capterra (capterra.com/p/...), GetApp (getapp.com/.../a/...) or Software Advice (softwareadvice.com/.../...-profile/). All three share the same reviews.

## `categoryUrls` (type: `array`):

Software Advice category pages (for example https://www.softwareadvice.com/crm/). The top products of each category are scraped.

## `productsPerSearch` (type: `integer`):

How many matching products to take for each product name (1 = best match only).

## `productsPerCategory` (type: `integer`):

How many top products to take from each category page (the page lists about 10).

## `maxReviewsPerProduct` (type: `integer`):

Stop after this many reviews for each product. 0 = all reviews (can be thousands).

## `maxItems` (type: `integer`):

Hard limit on the number of review records of the whole run (product summary records are extra).

## `includeProductInfo` (type: `boolean`):

Add one product record per product with its rating, review count, rating breakdown, categories and top pros/cons.

## `sort` (type: `string`):

Newest first (best for monitoring) or the platform's recommended order.

## `reviewsNewerThan` (type: `string`):

Date YYYY-MM-DD. Only reviews published on or after this date (forces newest-first).

## `ratings` (type: `array`):

Only reviews with these overall ratings. Empty = all.

## `companySizes` (type: `array`):

Only reviews from companies of these sizes. Empty = all.

## `searchInReviews` (type: `string`):

Only reviews that mention this word or phrase.

## `proxyConfiguration` (type: `object`):

Datacenter proxy by default; the Actor automatically falls back to residential IPs if the site blocks the requests.

## Actor input object example

```json
{
  "searchTerms": [
    "Zoho CRM"
  ],
  "productsPerSearch": 1,
  "productsPerCategory": 5,
  "maxReviewsPerProduct": 25,
  "maxItems": 50,
  "includeProductInfo": true,
  "sort": "newest",
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}
```

# Actor output Schema

## `reviews` (type: `string`):

All reviews and product records collected during the run

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "searchTerms": [
        "Zoho CRM"
    ],
    "proxyConfiguration": {
        "useApifyProxy": true
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("fabrikit/capterra-reviews-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "searchTerms": ["Zoho CRM"],
    "proxyConfiguration": { "useApifyProxy": True },
}

# Run the Actor and wait for it to finish
run = client.actor("fabrikit/capterra-reviews-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "searchTerms": [
    "Zoho CRM"
  ],
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}' |
apify call fabrikit/capterra-reviews-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,fabrikit/capterra-reviews-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/kpiJKb1HeYOC8xR3n/builds/b4e282UaXLVd83Uo2/openapi.json