# Trustpilot Reviews Scraper - Ratings, Replies & Insights (`fascinating_lentil/trustpilot-reviews-scraper`) Actor Collect public Trustpilot company review data including ratings, TrustScores, review text, dates, verification signals, and company replies. Export to JSON, CSV, or Excel. - **URL**: https://apify.com/fascinating\_lentil/trustpilot-reviews-scraper.md - **Developed by:** [Md Jakaria Mirza](https://apify.com/fascinating_lentil) (community) - **Categories:** Other, SEO tools - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $1.50 / 1,000 review scrapeds This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Reviews Scraper - Ratings, Replies & Insights Scrape **Trustpilot company reviews** at scale - no login, no API key, no cookies required. Extract star ratings, full review text, dates, company replies, and overall TrustScores from any company page on Trustpilot. Export results to **JSON, CSV, Excel, or HTML**, or pull them through the Apify API. Perfect for **brand monitoring, competitor analysis, sentiment analysis, reputation monitoring, and market research**. ### Features - ✅ **No login or API key** - works straight out of the box - ✅ **Bypasses anti-bot protection** - handles Trustpilot's browser challenge automatically - ✅ **Multiple companies per run** - pass a list of domains or Trustpilot URLs - ✅ **Complete review data** - rating, title, body, dates, company reply - ✅ **Company insights** - TrustScore, star rating, total reviews, full star distribution - ✅ **Filter & sort** - by star rating, most recent / most relevant, verified only - ✅ **Automatic pagination** - scrape from a handful of reviews up to thousands - ✅ **Clean structured output** - ready for spreadsheets, BI tools, or NLP pipelines ### What it extracts #### Company record - Company name, domain, and Trustpilot URL - Overall TrustScore and average star rating - Total review count - Full rating distribution (1-5 star percentages) - Claimed status, category, and official website #### Review record - Star rating, title, and full review body - Date of experience and date posted - Verified status - Useful/likes count - Company reply text and reply date - Direct review URL and unique review ID ### Input | Parameter | Type | Description | Default | |-----------|------|-------------|---------| | `companyNames` | `string[]` | Company domains/names, e.g. `"netflix.com"` | `["netflix.com"]` | | `companyUrls` | `string[]` | Full Trustpilot URLs, e.g. `"https://www.trustpilot.com/review/netflix.com"` | `[]` | | `maxReviewsPerCompany` | `integer` | Max reviews per company (`0` = all available) | `20` | | `sortBy` | `string` | `most_recent`, `most_relevant`, or `lowest_rated` | `most_recent` | | `filterByRating` | `string` | `all`, `5`, `4`, `3`, `2`, or `1` | `all` | | `verifiedOnly` | `boolean` | Only keep verified reviews | `false` | | `proxyConfiguration` | `object` | Proxy settings (residential recommended) | Apify Residential | #### Example input ```json { "companyNames": ["netflix.com", "spotify.com"], "maxReviewsPerCompany": 100, "sortBy": "most_recent", "filterByRating": "all", "verifiedOnly": false, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] } } ```` ### Sample output #### Company ```json { "companyName": "Netflix", "domain": "www.netflix.com", "trustpilotUrl": "https://www.trustpilot.com/review/netflix.com", "overallTrustScore": 1.5, "starRating": 1.5, "totalReviewCount": 13922, "fiveStarPercent": 9, "fourStarPercent": 5.5, "threeStarPercent": 6.5, "twoStarPercent": 10.4, "oneStarPercent": 68.6, "claimedStatus": true, "category": "Hobby Store, Movie Streaming Service", "websiteUrl": "https://www.netflix.com", "scrapedAt": "2026-06-10T17:29:45.193Z", "type": "company" } ``` #### Review ```json { "reviewId": "6a2935848b5c27d1ace126be", "companyName": "Netflix", "companyUrl": "https://www.trustpilot.com/review/netflix.com", "starRating": 5, "reviewTitle": "Legends", "reviewBody": "Legends - just finished the series and WOW! Great true story and amazing acting!", "dateOfExperience": "2026-06-10T00:00:00.000Z", "reviewPostedDate": "2026-06-10T11:59:32.000Z", "verifiedPurchase": false, "usefulCount": 0, "companyReply": null, "companyReplyDate": null, "reviewUrl": "https://www.trustpilot.com/reviews/6a2935848b5c27d1ace126be", "scrapedAt": "2026-06-10T17:29:45.334Z", "type": "review" } ``` The dataset includes two ready-made views in the Apify console: **Reviews** and **Companies**. ### Pricing This Actor uses **pay-per-result** pricing: | Event | Price | |-------|-------| | Per review scraped | **$0.0015** ($1.50 / 1,000 reviews) | You are only charged for reviews actually extracted - never for blocked or empty runs. Apify platform usage and proxy traffic are billed separately by Apify. ### Use cases - **Brand & reputation monitoring** - track what customers say about your business - **Competitor analysis** - benchmark TrustScores and review sentiment against rivals - **Sentiment analysis & NLP** - feed clean review text into ML pipelines - **Market research** - surface recurring complaints and praise across an industry - **Reputation monitoring** - track review volume and ratings by category over time ### How to Scrape Trustpilot Reviews (Step by Step) 1. Click **Try for free** / **Run**. 2. Enter one or more company domains in `companyNames` (e.g. `netflix.com`) or paste full Trustpilot URLs into `companyUrls`. 3. Set `maxReviewsPerCompany` (start small to test, or use `0` for all available reviews). 4. Optionally set `sortBy`, `filterByRating`, or `verifiedOnly` to focus the results. 5. Run the Actor, then export results as JSON, CSV, Excel, or HTML, or pull them via the Apify API. ### Tips - Trustpilot uses anti-bot protection - keep **residential proxies** enabled for the most reliable results. - Use `maxReviewsPerCompany: 0` to scrape every available review, or set a small number for quick samples. - Combine `filterByRating: "1"` with `sortBy: "most_recent"` to monitor the newest negative feedback. ### Responsible Use This Actor is intended for lawful collection of publicly available information only. Users are responsible for ensuring their use complies with the source website's terms, robots.txt, applicable privacy laws, including India's DPDP Act, and all local regulations. Do not use this Actor to collect, store, sell, or misuse personal data without a lawful basis. The Actor author is not responsible for misuse by end users. ### License Apache-2.0 # Actor input Schema ## `companyNames` (type: `array`): List of company domains or names to scrape, e.g. "netflix.com", "spotify.com". The scraper builds the Trustpilot URL automatically. ## `companyUrls` (type: `array`): List of full Trustpilot company page URLs, e.g. "https://www.trustpilot.com/review/netflix.com". ## `maxReviewsPerCompany` (type: `integer`): Maximum number of reviews to scrape per company. Set to 0 to scrape all available reviews. ## `sortBy` (type: `string`): How to order reviews on each company page. ## `filterByRating` (type: `string`): Only scrape reviews with this star rating. Choose "All Ratings" for no filter. ## `verifiedOnly` (type: `boolean`): If enabled, only verified reviews are saved to the dataset. ## `proxyConfiguration` (type: `object`): Trustpilot uses anti-bot protection, so residential proxies are strongly recommended for reliable results. ## Actor input object example ```json { "companyNames": [ "netflix.com" ], "companyUrls": [], "maxReviewsPerCompany": 20, "sortBy": "most_recent", "filterByRating": "all", "verifiedOnly": false, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } ``` # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "companyNames": [ "netflix.com" ] }; // Run the Actor and wait for it to finish const run = await client.actor("fascinating_lentil/trustpilot-reviews-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "companyNames": ["netflix.com"] } # Run the Actor and wait for it to finish run = client.actor("fascinating_lentil/trustpilot-reviews-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "companyNames": [ "netflix.com" ] }' | apify call fascinating_lentil/trustpilot-reviews-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=fascinating_lentil/trustpilot-reviews-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Reviews Scraper - Ratings, Replies & Insights", "description": "Collect public Trustpilot company review data including ratings, TrustScores, review text, dates, verification signals, and company replies. Export to JSON, CSV, or Excel.", "version": "1.0", "x-build-id": "kAyF9WV6eYVZOuqte" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/fascinating_lentil~trustpilot-reviews-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-fascinating_lentil-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/fascinating_lentil~trustpilot-reviews-scraper/runs": { "post": { "operationId": "runs-sync-fascinating_lentil-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/fascinating_lentil~trustpilot-reviews-scraper/run-sync": { "post": { "operationId": "run-sync-fascinating_lentil-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "companyNames": { "title": "Company Domains / Names", "type": "array", "description": "List of company domains or names to scrape, e.g. \"netflix.com\", \"spotify.com\". The scraper builds the Trustpilot URL automatically.", "default": [ "netflix.com" ], "items": { "type": "string" } }, "companyUrls": { "title": "Trustpilot Company URLs", "type": "array", "description": "List of full Trustpilot company page URLs, e.g. \"https://www.trustpilot.com/review/netflix.com\".", "default": [], "items": { "type": "string" } }, "maxReviewsPerCompany": { "title": "Max Reviews Per Company", "minimum": 0, "maximum": 100000, "type": "integer", "description": "Maximum number of reviews to scrape per company. Set to 0 to scrape all available reviews.", "default": 20 }, "sortBy": { "title": "Sort Reviews By", "enum": [ "most_recent", "most_relevant", "lowest_rated" ], "type": "string", "description": "How to order reviews on each company page.", "default": "most_recent" }, "filterByRating": { "title": "Filter By Star Rating", "enum": [ "all", "5", "4", "3", "2", "1" ], "type": "string", "description": "Only scrape reviews with this star rating. Choose \"All Ratings\" for no filter.", "default": "all" }, "verifiedOnly": { "title": "Verified Reviews Only", "type": "boolean", "description": "If enabled, only verified reviews are saved to the dataset.", "default": false }, "proxyConfiguration": { "title": "Proxy Configuration", "type": "object", "description": "Trustpilot uses anti-bot protection, so residential proxies are strongly recommended for reliable results.", "default": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```