# Reclame Aqui Scraper (`gio21/reclame-aqui-scraper`) Actor Scrape Brazilian company reputation from Reclame Aqui: score, complaints count, response rate, resolution rate, recent complaints. By URL or company name. Pay per company / per complaint. - **URL**: https://apify.com/gio21/reclame-aqui-scraper.md - **Developed by:** [Gio](https://apify.com/gio21) (community) - **Categories:** Lead generation - **Stats:** 6 total users, 3 monthly users, 81.3% runs succeeded, NaN bookmarks - **User rating**: 5.00 out of 5 stars ## Pricing Pay per event This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Reclame Aqui Scraper Scrape Brazilian company reputation data from [Reclame Aqui](https://www.reclameaqui.com.br): score, complaints count, response rate, resolution rate, and recent complaints. Pay per company profile and per individual complaint. Built for B2B brand monitoring, competitor intelligence, customer-service analytics, and due-diligence research. ### Features - Company profile: score (0-10), consumer rating, complaints last 6/12 months and last 30 days, lifetime complaints - Reputation metrics: response rate, resolution rate, average response time, recommendation rate - Flags: RA1000 stamp, category - Recent complaints: title, status, solved/evaluated flags, date, snippet, direct URL (opt-in via `maxComplaints`) ### Input | Field | Type | Description | |-------|------|-------------| | `companies` | Array | Full Reclame Aqui company URLs in the format `https://www.reclameaqui.com.br/empresa/{slug}/`. Search the company on reclameaqui.com.br and copy the URL from the browser. | | `maxComplaints` | Integer | Number of recent complaints to scrape per company. `0` = profile only. | | `maxItems` | Integer | Hard cap on total records (companies + complaints combined). Default 100. | #### Where to get the URL 1. Go to https://www.reclameaqui.com.br 2. Search the company name 3. Click the company in the results 4. Copy the URL from the address bar — it looks like `https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/` > Names are not accepted as input because Reclame Aqui uses opaque slugs (`magazine-luiza-loja-online`, `itau-unibanco_15`, etc.) that cannot be reliably derived from the company name. ### Pricing - `$0.015` per **company-scraped** event (one per company profile) - `$0.015` per **complaint-scraped** event (one per complaint, only when `maxComplaints > 0`) Example: 10 companies + 5 complaints each = 10 × $0.015 + 50 × $0.015 = **$0.90** ### Output One record per company AND one record per complaint, all in the same dataset (filter by the `type` field). #### Company record ```json { "type": "company", "companyName": "Magazine Luiza - Loja Online", "slug": "magazine-luiza-loja-online", "url": "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/", "score": 8.2, "consumerScore": 7.01, "complaintsLast6Months": 74757, "complaintsLast12Months": 127646, "complaintsLast30Days": 10912, "complaintsTotal": 81338, "responseRate": 95.5, "resolutionRate": 90.9, "recommendationRate": 73.7, "avgResponseTime": "11 dias, 1 hora", "avgResponseTimeMs": 954184977, "hasStamp": true, "isRA1000": true, "ratingFinal": 7.01, "category": "Varejo", "legacyId": "29266", "urlSite": "http://www.magazineluiza.com.br", "scrapedAt": "2026-05-21T23:50:00.000Z" } ```` #### Complaint record The full complaint text is extracted from each complaint's individual page (not just a preview snippet), along with the company's response when available. ```json { "type": "complaint", "companySlug": "magazine-luiza-loja-online", "id": "XFg3_dvBNP-5IUWY", "title": "Atraso na entrega de notebook e falta de satisfação da Magazine Luiza", "status": "PENDING", "solved": false, "evaluated": false, "date": "2026-05-21T20:53:45", "text": "Boa noite! Fiz uma compra na magazine Luiza ... [full complaint body, ~1600+ chars]", "snippet": "Boa noite! Fiz uma compra na magazine Luiza ... [first 280 chars]", "answerCount": 0, "upvoteCount": 1, "companyAnswer": null, "url": "https://www.reclameaqui.com.br/magazine-luiza-loja-online/atraso-na-entrega-de-notebook-e-falta-de-satisfacao-da-magazine-luiza_XFg3_dvBNP-5IUWY/", "scrapedAt": "2026-05-21T23:50:00.000Z" } ``` - `text`: full complaint body (no truncation) - `snippet`: first 280 characters, useful for previews - `answerCount`: how many responses the complaint has received - `upvoteCount`: how many users upvoted the complaint - `companyAnswer`: extracted from the complaint page when the company has responded (null if no response yet) ### Notes - Some fields can be `null` when Reclame Aqui doesn't expose them (e.g. companies without reputation data). - The score (`score`, `finalScore`) ranges 0-10 and reflects the last 6 months. `consumerScore` is the star rating from consumers. ### How it works - CheerioCrawler with realistic browser headers (no browser automation, no proxy required). - For each company URL: fetch `/empresa/{slug}/` and extract data from the Next.js `__NEXT_DATA__` SSR state. - If `maxComplaints > 0`: also fetch `/empresa/{slug}/lista-reclamacoes/` to discover the latest N complaints, then visit each individual complaint page to extract the full text from the Schema.org JSON-LD block. - Charges `company-scraped` per company and `complaint-scraped` per complaint via `Actor.charge()`. # Actor input Schema ## `companies` (type: `array`): Full Reclame Aqui company URLs in the format https://www.reclameaqui.com.br/empresa/{slug}/. Search the company on reclameaqui.com.br and copy the URL from the address bar. Invalid URLs are skipped. ## `maxComplaints` (type: `integer`): How many recent complaints to scrape per company. 0 = company profile only. Each complaint is charged separately at $0.015. ## `maxItems` (type: `integer`): Hard cap on total output records (companies + complaints combined). ## Actor input object example ```json { "companies": [ "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/" ], "maxComplaints": 10, "maxItems": 100 } ``` # Actor output Schema ## `overview` (type: `string`): All scraped records (companies + complaints). Filter by `type` field. # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "companies": [ "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/" ], "maxComplaints": 10, "maxItems": 100 }; // Run the Actor and wait for it to finish const run = await client.actor("gio21/reclame-aqui-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "companies": ["https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/"], "maxComplaints": 10, "maxItems": 100, } # Run the Actor and wait for it to finish run = client.actor("gio21/reclame-aqui-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "companies": [ "https://www.reclameaqui.com.br/empresa/magazine-luiza-loja-online/" ], "maxComplaints": 10, "maxItems": 100 }' | apify call gio21/reclame-aqui-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=gio21/reclame-aqui-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Reclame Aqui Scraper", "description": "Scrape Brazilian company reputation from Reclame Aqui: score, complaints count, response rate, resolution rate, recent complaints. By URL or company name. Pay per company / per complaint.", "version": "0.1", "x-build-id": "GLuwWxQBkk1UIrx8R" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/gio21~reclame-aqui-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-gio21-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/gio21~reclame-aqui-scraper/runs": { "post": { "operationId": "runs-sync-gio21-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/gio21~reclame-aqui-scraper/run-sync": { "post": { "operationId": "run-sync-gio21-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "companies" ], "properties": { "companies": { "title": "Company URLs", "type": "array", "description": "Full Reclame Aqui company URLs in the format https://www.reclameaqui.com.br/empresa/{slug}/. Search the company on reclameaqui.com.br and copy the URL from the address bar. Invalid URLs are skipped.", "items": { "type": "string" } }, "maxComplaints": { "title": "Max complaints per company", "type": "integer", "description": "How many recent complaints to scrape per company. 0 = company profile only. Each complaint is charged separately at $0.015.", "default": 0 }, "maxItems": { "title": "Max items total", "type": "integer", "description": "Hard cap on total output records (companies + complaints combined).", "default": 100 } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```