# Reclame Aqui Scraper — Brazil Company Reputation & Complaints (`haketa/reclameaqui-scraper`) Actor

Scrape company reputation and consumer complaints from Reclame Aqui, Brazil's biggest complaint platform: RA score, solved %, complaint count, RA label & status, segment, CNPJ, plus individual complaints (title, text, status, resolution, customer city). No login or API key. Export JSON, CSV, Excel.

- **URL**: https://apify.com/haketa/reclameaqui-scraper.md
- **Developed by:** [Haketa](https://apify.com/haketa) (community)
- **Categories:** Lead generation
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $2.25 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.
Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Reclame Aqui Scraper 🇧🇷⭐

Extract **company reputation and consumer complaints from Reclame Aqui — Brazil's biggest complaint & reputation platform** — at scale, without an account or API key. Search companies and export clean JSON, CSV or Excel: **RA reputation score, solved %, complaint count, RA label & status, business segment, CNPJ**, plus optional **individual complaints** (title, text, status, resolution, customer city).

Perfect for **B2B due diligence, brand & competitor monitoring, consumer-trust research and market intelligence in Brazil.**

***

### 🔑 What this scraper does

- 🔎 **Search companies** by name or website — get every matching company on Reclame Aqui.
- ⭐ **Reputation score** — the RA final score (0–10) and RA label/status (e.g. RA1000).
- ✅ **Solved rate** — the percentage of complaints the company has resolved.
- 📊 **Complaint volume** — total number of complaints on record.
- 🏢 **Company profile** — business segment, city, state and CNPJ (tax ID).
- 🗣️ **Complaints (optional)** — individual complaints with title, text, status, resolution and the customer's city/state.
- 🔒 **Privacy-first** — personal data (email, phone, IP, address, names) is deliberately **not** collected.

No login, no cookies to paste, no API key. Enter company names, press start, export.

***

### 📋 Example output

**Company reputation:**

```json
{
  "id": 88850,
  "shortname": "nubank",
  "companyName": "Nubank",
  "finalScore": 8.7,
  "solvedPercentual": 93.2,
  "complaintCount": 57014,
  "raLabel": "SHOW_VERIFIED",
  "raStatus": "RA1000",
  "verified": true,
  "segment": "bancos-e-financeiras",
  "city": "SAO PAULO",
  "state": "SP",
  "cnpj": "18236120000158",
  "website": "http://www.nubank.com.br",
  "reclameAquiUrl": "https://www.reclameaqui.com.br/empresa/nubank/",
  "scrapedAt": "2026-09-15T10:00:00.000Z"
}
```

**With complaints (when enabled):**

```json
{
  "companyName": "Nubank",
  "finalScore": 8.7,
  "complaints": [
    {
      "id": "Qdzt4t0iyCK_KeS1",
      "title": "Produto com problema",
      "description": "O produto parou de funcionar...",
      "status": "ANSWERED",
      "solved": false,
      "evaluated": false,
      "score": null,
      "hasReply": true,
      "category": "Bancos",
      "userCity": "Criciúma",
      "userState": "SC",
      "created": "2026-08-03T11:41:44",
      "url": "https://www.reclameaqui.com.br/nubank/produto-com-problema_Qdzt4t0iyCK_KeS1/"
    }
  ]
}
```

***

### 🗂️ Fields you get

#### Company

| Field | Description |
|---|---|
| `id`, `shortname` | Reclame Aqui company ID & slug |
| `companyName`, `fantasyName` | Company name |
| `finalScore` | RA reputation score (0–10) |
| `solvedPercentual` | Percentage of complaints solved |
| `complaintCount` | Total complaints on record |
| `raLabel`, `raStatus` | RA reputation label & status (e.g. RA1000) |
| `verified` | Whether the company is RA-verified |
| `segment` | Business segment |
| `city`, `state` | Company location |
| `cnpj` | Brazilian tax ID |
| `website` | Company website |
| `reclameAquiUrl` | Reclame Aqui profile URL |

#### Complaint (optional)

| Field | Description |
|---|---|
| `id`, `title`, `description` | Complaint ID, title and text |
| `status` | Complaint status (e.g. ANSWERED, EVALUATED) |
| `solved`, `evaluated` | Whether it was solved / evaluated by the customer |
| `wouldDealAgain`, `isCompliment` | Customer would deal again / is a compliment |
| `score` | Customer's rating, when evaluated |
| `hasReply`, `interactionCount` | Whether the company replied and how many interactions |
| `category`, `problemType`, `productType` | Complaint classification |
| `userCity`, `userState` | Customer's city/state (no personal identifiers) |
| `created`, `modified` | Timestamps |
| `url` | Link to the complaint |

> Reputation fields come on every company. Turn on **Include complaints** to add each company's recent complaints. Personal data is never collected.

***

### 🚀 How to use

1. Click **Try for free**.
2. Enter one or more **Company Queries** (names or domains), e.g. `nubank`, `itau`.
3. (Optional) Toggle **Include complaints** and set **Max Complaints per Company**.
4. Set **Max Companies**, then click **Start**.
5. Export as **JSON, CSV, Excel, HTML, RSS**, or via the **Apify API**.

***

### 📝 Example inputs

#### 1. Reputation of specific companies

```json
{ "companyQueries": ["nubank", "itau", "magazineluiza"] }
```

#### 2. Company + its recent complaints

```json
{ "companyQueries": ["nubank"], "includeComplaints": true, "maxComplaintsPerCompany": 50 }
```

#### 3. Benchmark a segment

```json
{ "companyQueries": ["banco", "cartao de credito"], "maxItems": 100 }
```

***

### 💡 Popular use cases

#### 🔍 B2B due diligence

Check a Brazilian company's consumer reputation — RA score, solved rate and complaint volume — before partnering, onboarding or investing.

#### 📈 Brand & competitor monitoring

Track your own and competitors' RA scores, solved rates and complaint counts over time to benchmark customer experience.

#### 🗣️ Voice-of-customer analysis

Pull complaints by category and problem type to see what customers actually struggle with and how companies respond.

#### 📊 Market & sector research

Aggregate reputation and complaint data across a segment to map trust, resolution rates and pain points in a Brazilian market.

#### 🤖 AI, LLM & data products

Feed clean, structured reputation and complaint data into your own models, dashboards or products.

***

### 👥 Who uses this

- **Analysts & researchers** studying consumer trust and complaint trends in Brazil.
- **Risk, compliance & procurement teams** vetting Brazilian companies.
- **Brand & CX teams** benchmarking reputation against competitors.
- **Developers & AI builders** who need Brazilian reputation data via API.

***

### 🎛️ Options

- **Company Queries** — company names or domains to search.
- **Include complaints** — also collect each company's complaints.
- **Max Complaints per Company** — how many complaints to fetch per company.
- **Max Companies** — cap total companies (`0` = unlimited).
- **Proxy** — Apify Proxy is enabled by default and just works.

***

### ❓ FAQ

**Do I need an account or API key?**
No. Enter company names and run — no login, no key.

**What does the RA score mean?**
`finalScore` is Reclame Aqui's reputation score from 0 to 10, based on how well a company handles complaints. `solvedPercentual` is the share of complaints it has resolved, and `raStatus` (e.g. RA1000) is its reputation tier.

**Can I get the actual complaints?**
Yes — enable **Include complaints** to fetch each company's recent complaints with title, text, status, resolution and the customer's city/state.

**Do you collect personal data?**
No. Customer emails, phone numbers, IPs, addresses and names are deliberately excluded. Only public complaint content and the customer's city/state are returned.

**How do I find a company?**
Search by its common name or website domain (e.g. `nubank` or `nubank.com.br`). Each query returns the matching companies.

**What export formats are supported?**
JSON, CSV, Excel, HTML table, RSS, and the Apify API. Connect to Make, Zapier, Google Sheets, Slack, webhooks or an MCP server.

**Is the data structured and clean?**
Yes. Each company is a flat, typed JSON object, de-duplicated by ID, with scores parsed to numbers and complaint text cleaned to plain text.

***

### 🔌 Integrations

- Export to **JSON, CSV, Excel, HTML, RSS**.
- Pull via the **Apify API** or client libraries (JavaScript, Python).
- Connect to **Make, Zapier, Google Sheets, Slack, webhooks** and more.
- Use from an **MCP server** in your AI agent / LLM workflow.
- Schedule recurring runs with the **Apify Scheduler** to track reputation over time.

***

### ⚖️ Legal & responsible use

This scraper collects **publicly available** company reputation and complaint information only — the same data any visitor can see on Reclame Aqui without logging in. It **does not** collect personal identifiers (email, phone, IP, address or names), and it does not access private messages or anything behind authentication.

You are responsible for how you use the collected data. Please:

- Respect Reclame Aqui's Terms of Service and all applicable laws, including Brazil's LGPD.
- Use reputation and complaint data lawfully and only for legitimate purposes.
- Avoid excessive request rates and scrape responsibly.

This tool is provided for lawful purposes such as market research, due diligence and business intelligence. It is not affiliated with, endorsed by, or connected to Reclame Aqui.

# Actor input Schema

## `companyQueries` (type: `array`):

Company names or website domains to search on Reclame Aqui, e.g. "nubank", "itau", "magazineluiza". Each query returns the matching companies with their reputation.

## `includeComplaints` (type: `boolean`):

Also collect individual complaints for each company (title, text, status, resolution, customer city). Personal data is not collected.

## `maxComplaintsPerCompany` (type: `integer`):

When 'Include complaints' is on, how many recent complaints to fetch per company.

## `maxItems` (type: `integer`):

Maximum number of companies to collect across all queries. 0 = unlimited.

## `proxyConfiguration` (type: `object`):

Datacenter proxy works out of the box.

## Actor input object example

```json
{
  "companyQueries": [
    "nubank"
  ],
  "includeComplaints": false,
  "maxComplaintsPerCompany": 20,
  "maxItems": 50,
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}
```

# Actor output Schema

## `dataset` (type: `string`):

Open to view and export all scraped companies (JSON, CSV, Excel).

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companyQueries": [
        "nubank"
    ],
    "maxComplaintsPerCompany": 20,
    "maxItems": 50,
    "proxyConfiguration": {
        "useApifyProxy": true
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("haketa/reclameaqui-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "companyQueries": ["nubank"],
    "maxComplaintsPerCompany": 20,
    "maxItems": 50,
    "proxyConfiguration": { "useApifyProxy": True },
}

# Run the Actor and wait for it to finish
run = client.actor("haketa/reclameaqui-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companyQueries": [
    "nubank"
  ],
  "maxComplaintsPerCompany": 20,
  "maxItems": 50,
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}' |
apify call haketa/reclameaqui-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,haketa/reclameaqui-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/7qmNhlMlYF4KRnSQl/builds/EduVdyZZ5gmB1ohp1/openapi.json