# Trustpilot Reviews Scraper - Ratings, Replies & TrustScore API (`jaybird/apify-trustpilot-review-scraper`) Actor Scrape Trustpilot reviews by company domain or review URL — no API key, no login. Extract review text, star ratings, verification, author details, company replies, and TrustScore. A Trustpilot API alternative for reputation monitoring, competitor research, and customer sentiment analysis. - **URL**: https://apify.com/jaybird/apify-trustpilot-review-scraper.md - **Developed by:** [Jaybird Technologies](https://apify.com/jaybird) (community) - **Categories:** E-commerce, AI, SEO tools - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $0.35 / 1,000 reviews This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Reviews Scraper — Review Text, Ratings, TrustScore & Company Replies Scrape **Trustpilot reviews** for any company by **domain or review URL** — no Trustpilot API key, no login. Extract full review text, star ratings, verification status, reviewer details, experience dates, and **company replies**, then export to JSON, CSV, or Excel. A fast, reliable **Trustpilot API alternative** for reputation monitoring, competitor research, and customer-sentiment analysis. > ⭐ 24 fields per review · 💬 Company replies included · 🌍 All languages · 🎯 Star/language/verified filters · 💵 $0.45 / 1,000 reviews (Free plan) ### Why scrape Trustpilot? - **Reputation monitoring** — track what customers say about your brand and respond faster. - **Competitor analysis** — pull a rival's reviews, TrustScore, and reply rate to benchmark service quality. - **Voice-of-customer & sentiment** — feed real review text into LLMs or BI dashboards. - **Lead and market research** — find pain points across an industry's companies. - Runs on the Apify platform with **scheduling, API access, webhooks, and integrations** (Google Sheets, Zapier, Make). ### What data can you extract? | Field | Type | Description | |-------|------|-------------| | `rating` | integer | Star rating, 1–5 | | `title` / `text` | string | Review headline and full body | | `language` | string | ISO language code of the review | | `publishedDate` | date | When the review was published | | `experiencedDate` | date | Date of the customer's actual experience (distinct from publish date) | | `isVerified` / `verificationSource` | bool / string | Verification status and how it was collected (e.g. invitation, organic) | | `authorName` / `authorCountry` / `authorReviewCount` | string / int | Reviewer name, country, and lifetime review count | | `replyMessage` / `replyPublishedDate` | string / date | The company's reply and when it was posted | | `companyName` / `companyTrustScore` / `companyNumberOfReviews` / `companyCategories` | mixed | Company-level context attached to every review | | `reviewUrl` | string | Direct link to the review | ### How to scrape Trustpilot reviews 1. Create a free [Apify account](https://apify.com). 2. Open the Actor. 3. Enter one or more **company domains** (e.g. `pipedrive.com`) or **Trustpilot review URLs**. 4. (Optional) Set filters: star ratings, languages, verified-only, replies-only, and a max per company. 5. Click **Start**, then download results in JSON, CSV, or Excel. ### How much does it cost? Pricing is **pay-per-review** — you're charged per review returned, plus a negligible per-run start fee: - **Free plan:** $0.45 per 1,000 reviews. Scraping 1,000 reviews ≈ **$0.45**. - **Paid plans:** discounted as low as $0.35 per 1,000 reviews on higher tiers. - **Start fee:** ~$0.0001 per run (negligible) — so a quick test run (e.g. 10 reviews) still costs about **half a cent** all-in. ### Input | Field | Description | |-------|-------------| | `companyDomains` | Company domains (e.g. `pipedrive.com`) or full Trustpilot `/review/` URLs, one per line. | | `startUrls` | Alternative URL-list input for Trustpilot review pages. | | `maxReviewsPerCompany` | Cap on reviews per company (0 = as many as faceting reaches, bounded by the ~200-per-slice wall). Prefilled to 1000. | | `stars` | Only collect these star ratings (1–5). | | `languages` | Only collect these ISO language codes (e.g. `en`, `de`, `fr`). | | `verifiedOnly` | Only verified reviews. | | `repliesOnly` | Only reviews that have a company reply. | ### Output Each review is one dataset record — 24 fields. Real example below (secondary fields like `updatedDate` omitted, long text trimmed): ```json { "reviewId": "6a338fbb539247f16b21efe6", "companyDomain": "pipedrive.com", "companyName": "Pipedrive", "companyTrustScore": 4.4, "companyNumberOfReviews": 3360, "companyCategories": ["Business to Business Service", "CRM Provider", "Software Company"], "rating": 1, "title": "Disappointing Onboarding Experience and Poor Customer Support", "text": "We selected Pipedrive at the end of April and signed up early specifically because we were promised dedicated onboarding and implementation support...", "language": "en", "publishedDate": "2026-06-18T08:27:07.000Z", "experiencedDate": "2026-06-04T00:00:00.000Z", "isVerified": false, "verificationSource": "invitation", "verificationLevel": "not-verified", "likes": 0, "authorId": "66a353d1e9630448cae10dfb", "authorName": "Samantha", "authorCountry": "ZA", "authorReviewCount": 2, "replyMessage": "Hi Samantha, Thank you for sharing your feedback. We're sorry to hear that your onboarding experience was disappointing...", "replyPublishedDate": "2026-06-18T10:33:31.000Z", "reviewUrl": "https://www.trustpilot.com/reviews/6a338fbb539247f16b21efe6" } ```` Export as JSON, CSV, Excel, or HTML from the dataset, or pull via the Apify API. ### How many reviews can I get per company? We're transparent about this where others aren't. Trustpilot caps anonymous browsing at roughly **200 reviews per filter view**, so this Actor maximizes coverage by automatically slicing each company by **language and star rating**. In practice that means: - **Smaller companies (up to a few hundred reviews):** effectively **all** reviews. - **Mid-size (up to ~1,000):** **nearly all** — coverage depends on how reviews spread across star ratings and languages, since each star × language slice is capped at ~200. - **Larger companies:** the most recent **~1,000–1,500** across every language and star rating. We don't claim "unlimited" or "every review" for high-volume brands — that isn't achievable without violating Trustpilot's access controls, and listings that promise it return far less than advertised. ### Tips - Pass **multiple companies** in one run to compare competitors in a single dataset. - Use `stars: [1, 2]` to focus on negative reviews for support/quality analysis, or `repliesOnly: true` to study how a company responds. - Use `languages: ["en"]` to keep output in a single language. - Schedule a daily run + webhook to monitor new reviews automatically. ### Integrations Connect to **Google Sheets, Zapier, Make, Slack, and webhooks**, or call the Actor from the **Apify API / SDK** (JavaScript & Python). Schedule runs to keep a live review feed. ### FAQ and support #### Do I need a Trustpilot API key? No. This Actor reads public review pages directly — no API key, no account, no login. #### Can I scrape reviews by company domain? Yes. Enter a bare domain like `pipedrive.com`, or a full `https://www.trustpilot.com/review/pipedrive.com` URL — both work. #### Can I filter by star rating or language? Yes — the `stars`, `languages`, `verifiedOnly`, and `repliesOnly` inputs filter results before they're charged. #### Does it include the company's replies to reviews? Yes — `replyMessage` and `replyPublishedDate` are extracted whenever a company has responded. #### How do I export to Excel or CSV? Open the run's dataset and choose Excel, CSV, JSON, or HTML — or fetch programmatically via the Apify API. #### Is it legal to scrape Trustpilot? This Actor collects only **publicly available** review data and accesses no login-gated pages. You are responsible for using the data in line with Trustpilot's terms and applicable law. Reviews contain **personal data** (e.g. author names) — handle it in compliance with **GDPR/CCPA**, and don't use it for spam or to re-identify individuals. # Actor input Schema ## `companyDomains` (type: `array`): One per line. Accepts a bare company domain (e.g. "pipedrive.com") or a full Trustpilot review URL (e.g. "https://www.trustpilot.com/review/pipedrive.com"). ## `startUrls` (type: `array`): Trustpilot /review/ page URLs. Equivalent to entering the domains above; provided for convenience and the Apify URL-list editor. ## `maxReviewsPerCompany` (type: `integer`): Upper bound on reviews collected per company. Use 0 for as many as faceting can reach. Note: Trustpilot caps anonymous access at ~200 per filter view, so total depth is bounded by how reviews spread across languages and star ratings (typically ~1,000–1,500 for large companies, and effectively all reviews for companies under ~1,000). ## `stars` (type: `array`): Only collect reviews with these star ratings. Leave empty for all ratings. ## `languages` (type: `array`): ISO 639-1 language codes to include (e.g. en, de, fr, es, pt, it, nl, da). Leave empty for all languages. ## `verifiedOnly` (type: `boolean`): Only return reviews Trustpilot marks as verified. ## `repliesOnly` (type: `boolean`): Only return reviews that have a reply from the company. ## Actor input object example ```json { "companyDomains": [ "pipedrive.com" ], "maxReviewsPerCompany": 1000, "verifiedOnly": false, "repliesOnly": false } ``` # Actor output Schema ## `dataset` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "companyDomains": [ "pipedrive.com" ], "maxReviewsPerCompany": 1000 }; // Run the Actor and wait for it to finish const run = await client.actor("jaybird/apify-trustpilot-review-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "companyDomains": ["pipedrive.com"], "maxReviewsPerCompany": 1000, } # Run the Actor and wait for it to finish run = client.actor("jaybird/apify-trustpilot-review-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "companyDomains": [ "pipedrive.com" ], "maxReviewsPerCompany": 1000 }' | apify call jaybird/apify-trustpilot-review-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=jaybird/apify-trustpilot-review-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Reviews Scraper - Ratings, Replies & TrustScore API", "description": "Scrape Trustpilot reviews by company domain or review URL — no API key, no login. Extract review text, star ratings, verification, author details, company replies, and TrustScore. A Trustpilot API alternative for reputation monitoring, competitor research, and customer sentiment analysis.", "version": "1.0", "x-build-id": "Or0ZCkI46IfjD2yUh" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/jaybird~apify-trustpilot-review-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-jaybird-apify-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/jaybird~apify-trustpilot-review-scraper/runs": { "post": { "operationId": "runs-sync-jaybird-apify-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/jaybird~apify-trustpilot-review-scraper/run-sync": { "post": { "operationId": "run-sync-jaybird-apify-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "companyDomains": { "title": "Company domains or Trustpilot URLs", "type": "array", "description": "One per line. Accepts a bare company domain (e.g. \"pipedrive.com\") or a full Trustpilot review URL (e.g. \"https://www.trustpilot.com/review/pipedrive.com\").", "default": [ "pipedrive.com" ], "items": { "type": "string" } }, "startUrls": { "title": "Trustpilot review URLs (alternative input)", "type": "array", "description": "Trustpilot /review/ page URLs. Equivalent to entering the domains above; provided for convenience and the Apify URL-list editor.", "items": { "type": "object", "required": [ "url" ], "properties": { "url": { "type": "string", "title": "URL of a web page", "format": "uri" } } } }, "maxReviewsPerCompany": { "title": "Max reviews per company", "minimum": 0, "type": "integer", "description": "Upper bound on reviews collected per company. Use 0 for as many as faceting can reach. Note: Trustpilot caps anonymous access at ~200 per filter view, so total depth is bounded by how reviews spread across languages and star ratings (typically ~1,000–1,500 for large companies, and effectively all reviews for companies under ~1,000).", "default": 10 }, "stars": { "title": "Filter by star rating", "type": "array", "description": "Only collect reviews with these star ratings. Leave empty for all ratings.", "items": { "type": "string", "enum": [ "1", "2", "3", "4", "5" ], "enumTitles": [ "1 star", "2 stars", "3 stars", "4 stars", "5 stars" ] } }, "languages": { "title": "Filter by language", "type": "array", "description": "ISO 639-1 language codes to include (e.g. en, de, fr, es, pt, it, nl, da). Leave empty for all languages.", "items": { "type": "string" } }, "verifiedOnly": { "title": "Verified reviews only", "type": "boolean", "description": "Only return reviews Trustpilot marks as verified.", "default": false }, "repliesOnly": { "title": "Reviews with company replies only", "type": "boolean", "description": "Only return reviews that have a reply from the company.", "default": false } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```