# Sitejabber Reviews Scraper (`jovial_leopardfrog/sitejabber-reviews-scraper`) Actor

Extract customer reviews, ratings and reviewer details from Sitejabber (smartcustomer.com) for any business. Returns clean JSON/CSV: rating, headline, review text, author, date, review URL, plus the business aggregate rating and total review count. HTTP-only, no login, no browser needed.

- **URL**: https://apify.com/jovial\_leopardfrog/sitejabber-reviews-scraper.md
- **Developed by:** [老大 于](https://apify.com/jovial_leopardfrog) (community)
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

Pay per usage

This Actor is paid per platform usage. The Actor is free to use, and you only pay for the Apify platform usage, which gets cheaper the higher subscription plan you have.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-usage

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## Sitejabber Reviews Scraper

Extract customer reviews for any business listed on [Sitejabber](https://www.sitejabber.com) (now served from `smartcustomer.com`) — ratings, headlines, full review text, reviewer names and profile links, dates and permalinks — plus the business-level aggregate rating.

No login, no cookies, no browser. One HTTP request per 20 reviews.

### What you get

Every review becomes one row in the default dataset:

| Field | Meaning |
|---|---|
| `businessName` / `businessUrl` / `website` | The business you asked for |
| `aggregateRating` / `totalReviewsReported` | Sitejabber's own average score and total review count for that business |
| `reviewId` | Stable review id (from the review permalink anchor) |
| `rating` | 1–5 stars for this review |
| `headline` / `reviewBody` | Review title and full text |
| `authorName` / `authorUrl` / `location` | Who wrote it |
| `datePublished` | Review date, normalised to `YYYY-MM-DD` |
| `reviewUrl` | Direct permalink |
| `scrapedAt` / `source` | Provenance |

Results export to JSON, CSV or Excel straight from the dataset tab.

### Input

- **Businesses to scrape** — one per line. Any of these work:
  - `amazon.com`
  - `https://www.amazon.com/`
  - `https://www.sitejabber.com/reviews/amazon.com`
- **Max reviews per business** — default 100. Sitejabber returns 20 reviews per page.
- **Max pages per business** — default 10. A hard safety cap so a business with 50,000 reviews can't run up an unexpected bill.
- **Review order** — newest or oldest first.
- **Delay between page requests** — default 1200 ms.

### Pricing

Pay per delivered review. You are only charged for rows that actually made it into your dataset — if a page fails, that page is not billed.

### Typical uses

- Brand and marketplace reputation monitoring
- Competitor review benchmarking on a shared scale
- Feeding review text into sentiment or topic models
- Tracking how a rating moves over time for a specific business

### Notes

- Sitejabber publishes reviews as structured `schema.org` JSON-LD, which this Actor reads first. A second, independent HTML parser acts as a fallback, so a markup change degrades instead of breaking.
- Only publicly visible reviews are read. There is no rate-limit bypass and no proxy rotation; a polite delay is applied between page requests.
- This Actor is not affiliated with Sitejabber or SmartCustomer.

# Actor input Schema

## `businesses` (type: `array`):

One business per line. Accepts a domain (amazon.com), a full website URL, or a full Sitejabber review URL (https://www.sitejabber.com/reviews/amazon.com).

## `maxReviewsPerBusiness` (type: `integer`):

Stop after this many reviews per business. Sitejabber serves 20 reviews per page.

## `maxPagesPerBusiness` (type: `integer`):

Hard cap on page requests per business. Protects you from a runaway bill on businesses with tens of thousands of reviews.

## `sortBy` (type: `string`):

Which order Sitejabber returns reviews in.

## `requestDelayMs` (type: `integer`):

Politeness delay. Raise it if you hit rate limiting.

## `includeReviewBody` (type: `boolean`):

Uncheck to keep only ratings, headlines and dates (smaller dataset).

## Actor input object example

```json
{
  "businesses": [
    "amazon.com",
    "temu.com"
  ],
  "maxReviewsPerBusiness": 100,
  "maxPagesPerBusiness": 10,
  "sortBy": "newest",
  "requestDelayMs": 1200,
  "includeReviewBody": true
}
```

# Actor output Schema

## `reviews` (type: `string`):

All scraped reviews as dataset items: rating, headline, review text, author, date and permalink, plus the business aggregate rating.

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "businesses": [
        "amazon.com",
        "temu.com"
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("jovial_leopardfrog/sitejabber-reviews-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "businesses": [
        "amazon.com",
        "temu.com",
    ] }

# Run the Actor and wait for it to finish
run = client.actor("jovial_leopardfrog/sitejabber-reviews-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "businesses": [
    "amazon.com",
    "temu.com"
  ]
}' |
apify call jovial_leopardfrog/sitejabber-reviews-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,jovial_leopardfrog/sitejabber-reviews-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/K4wbWpnavLVpSAg8Z/builds/gcgd0npaAu7RO0XkY/openapi.json