# Capterra Scraper - Software Reviews, Ratings & Pricing (`jungle_synthesizer/capterra-scraper`) Actor Scrape software listings and reviews from Capterra. Extract product names, vendors, categories, multi-dimensional ratings, pricing, deployment options, features, integrations, alternatives, and descriptions. Browse by software category or scrape specific product URLs. - **URL**: https://apify.com/jungle\_synthesizer/capterra-scraper.md - **Developed by:** [BowTiedRaccoon](https://apify.com/jungle_synthesizer) (community) - **Categories:** Marketing, Lead generation, Business - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing Pay per event This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Capterra Software Reviews & Ratings Scraper Scrape software listings and reviews from [Capterra](https://www.capterra.com). Returns product names, vendors, multi-dimensional ratings, pricing models, deployment options, features, integrations, and competitor alternatives across 25+ software categories — structured, ready to use. --- ### Capterra Scraper Features - **Extracts full product profiles** — name, vendor, category, overall rating, four sub-ratings (ease of use, customer service, value for money, functionality), review count, pricing, deployment, and description - **Covers 25+ software categories** — project management, CRM, HR, accounting, help desk, e-commerce, and more, all from Capterra's directory - **Returns structured arrays** for features, integrations, and competitor alternatives — up to 30 features and 30 integrations per product - **Supports category browsing or direct URLs** — point it at a category page or any list of specific product URLs - **Optional review scraping** — drill into individual reviews with pros/cons, reviewer role, company size, and star ratings when you need granular sentiment data - **Cloudflare-protected site handled automatically** — uses a residential proxy to clear Capterra's bot protection; no manual setup required --- ### Who Uses Capterra Data? - **SaaS sales teams** — identify competing products in a category and pull their review counts, ratings, and listed integrations before a competitive analysis call - **Market research analysts** — track rating trends across product categories, compare pricing models, and build benchmarking datasets - **Venture investors** — assess competitive positioning by pulling alternative listings, review volume, and category rankings for portfolio companies and their competitors - **HR & procurement teams** — evaluate software options for internal buying decisions, comparing deployment options and business-size fit side by side - **Consultants and systems integrators** — build shortlists of tools in a category with their integration ecosystems mapped out --- ### How Capterra Scraper Works 1. **Set a start URL or pick a category.** Point the actor at a Capterra category page (like `capterra.com/project-management-software/`) or supply a list of specific product URLs. Or just pick from the dropdown and skip the URL entirely. 2. **The actor clears Capterra's bot protection.** Capterra runs Cloudflare Turnstile. The scraper resolves it automatically — you see a clean run, not a timeout. 3. **Product listing pages are parsed for cards.** Each page yields up to 25 products with name, URL, rating, and review count. Pagination is handled automatically until `maxItems` is reached. 4. **Detail pages are fetched per product.** When `scrapeDetails` is enabled, the actor visits each product page and extracts the full profile — features, integrations, pricing, deployment, alternatives, and description. If `scrapeReviews` is enabled, it continues to the review page for granular user feedback. --- ### Input ```json { "searchUrls": [ { "url": "https://www.capterra.com/project-management-software/" } ], "maxItems": 25, "scrapeDetails": true, "scrapeReviews": false } ```` | Field | Type | Default | Description | |-------|------|---------|-------------| | `searchUrls` | array | — | Capterra category or product URLs to scrape | | `softwareCategory` | string | — | Select a category from the dropdown (ignored if searchUrls provided) | | `scrapeDetails` | boolean | `true` | Follow each product to its detail page for full profile data | | `scrapeReviews` | boolean | `false` | Scrape individual reviews with pros, cons, and reviewer info | | `maxReviewsPerProduct` | integer | `10` | Max reviews per product (when scrapeReviews is enabled) | | `maxItems` | integer | `10` | Max number of products to return | | `proxyConfiguration` | object | residential | Proxy settings — residential recommended for Capterra | **Category-only input example:** ```json { "softwareCategory": "crm-software", "maxItems": 50, "scrapeDetails": true } ``` *** ### Capterra Scraper Output Fields ```json { "software_name": "Jira", "vendor": "Atlassian", "category": "Project Management", "overall_rating": 4.4, "ease_of_use": 4.1, "customer_service": 4.2, "value_for_money": 4.3, "functionality": 4.5, "review_count": 14108, "pricing_model": "freemium", "starting_price": "Free", "deployment": ["Cloud, SaaS, Web-Based", "Mobile — iOS"], "business_size_fit": ["Small Business", "Mid-size", "Enterprise"], "features": ["Backlog Management", "Bug Tracking", "Kanban Board", "Roadmapping", "Sprint Planning"], "integrations": ["Salesforce", "Slack", "GitHub", "Confluence", "Zapier"], "alternatives": ["monday.com", "Asana", "Wrike", "ClickUp"], "description": "Jira is a project management tool by Atlassian used by agile teams to plan, track, and release software.", "website_url": "https://www.atlassian.com/software/jira", "listing_url": "https://www.capterra.com/p/19319/JIRA/" } ``` | Field | Type | Description | |-------|------|-------------| | `software_name` | string | Name of the software product | | `vendor` | string | Vendor / company that makes the software | | `category` | string | Primary Capterra category (e.g., Project Management, CRM) | | `overall_rating` | number | Overall rating on 5.0 scale | | `ease_of_use` | number | Ease of use rating on 5.0 scale | | `customer_service` | number | Customer service / support rating on 5.0 scale | | `value_for_money` | number | Value for money rating on 5.0 scale | | `functionality` | number | Functionality / features rating on 5.0 scale | | `review_count` | number | Total number of reviews on Capterra | | `pricing_model` | string | Pricing model: free, freemium, subscription, one-time, per-user, contact | | `starting_price` | string | Starting price as displayed (e.g., `$9.99/mo`, `Free`, `Contact for pricing`) | | `deployment` | array | Deployment options: cloud/SaaS, on-premise, mobile, desktop | | `business_size_fit` | array | Business sizes the software is suited for | | `features` | array | Key features listed on the product page (up to 30) | | `integrations` | array | Third-party integrations listed on the product page (up to 30) | | `alternatives` | array | Competitor / alternative products listed by Capterra | | `description` | string | Product description from the listing page | | `website_url` | string | Vendor website URL | | `listing_url` | string | Direct URL to the Capterra listing | *** ### 🔍 FAQ #### How do I scrape Capterra software listings? Capterra Scraper handles the full pipeline. Add a category URL or pick a software category from the input dropdown, set `maxItems`, and run. The actor resolves Capterra's bot protection automatically — no manual proxy configuration needed, though residential proxy is pre-filled for reliability. #### What data can I get from Capterra? Capterra Scraper returns up to 19 structured fields per product: name, vendor, category, four separate rating dimensions, review count, pricing model and starting price, deployment options, business size fit, feature list, integration list, competitor alternatives, description, and the listing URL. Enable `scrapeReviews` for individual review-level data on top of that. #### How much does Capterra Scraper cost to run? Capterra Scraper is priced per product record. A typical run across a full software category (25–100 products with detail scraping) runs a few cents. Review scraping adds records proportionally to `maxReviewsPerProduct`. Check the pricing tab for exact per-event rates. #### Does Capterra Scraper need proxies? Yes. Capterra is protected by Cloudflare Turnstile, which requires a residential proxy. The default proxy configuration is pre-filled with residential proxy settings — residential IPs are required for reliable access. #### Can I scrape a specific software product directly? Yes. Add the product's Capterra URL directly in `searchUrls` — for example, `https://www.capterra.com/p/19319/JIRA/`. The actor detects the URL type and goes straight to the detail page. *** ### Need More Features? Need additional fields, a different category filter, or review export in bulk? [File a request](https://console.apify.com/actors/issues) or get in touch. ### Why Use Capterra Scraper? - **Comprehensive output** — 19 fields per product including multi-dimensional ratings, integration lists, and competitor alternatives - **Bot protection handled** — Cloudflare Turnstile is resolved automatically with residential proxy keepalive, so you don't debug proxy issues, you get data - **Flexible input** — browse by category, paste specific URLs, or mix both in one run # Actor input Schema ## `sp_intended_usage` (type: `string`): Please describe how you plan to use the data extracted by this crawler. ## `sp_improvement_suggestions` (type: `string`): Provide any feedback or suggestions for improvements. ## `sp_contact` (type: `string`): Provide your email address so we can get in touch with you. ## `searchUrls` (type: `array`): List of Capterra URLs to scrape. Supports product pages (e.g., https://www.capterra.com/software/12345/product-name/), category pages (e.g., https://www.capterra.com/project-management-software/), and review pages. If empty, use category filter below. ## `softwareCategory` (type: `string`): Select a software category to browse. Scrapes all products in the category. Ignored if searchUrls are provided. ## `scrapeReviews` (type: `boolean`): If enabled, navigates to each product's review page and extracts individual reviews with ratings, reviewer info, pros/cons, and date. Significantly increases run time but provides granular review data. ## `maxReviewsPerProduct` (type: `integer`): Maximum number of reviews to scrape per product. Only applies when Scrape Reviews is enabled. Set to 0 for unlimited. ## `scrapeDetails` (type: `boolean`): If enabled, follows each product to its detail page to extract full features, integrations, alternatives, and deployment info. If disabled, extracts data from category listing cards only. ## `maxItems` (type: `integer`): Maximum number of software products to return. Set to 0 for unlimited. ## `proxyConfiguration` (type: `object`): Select proxies. Capterra uses Cloudflare protection -- residential proxy strongly recommended. ## Actor input object example ```json { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "searchUrls": [ { "url": "https://www.capterra.com/project-management-software/" } ], "scrapeReviews": false, "maxReviewsPerProduct": 10, "scrapeDetails": true, "maxItems": 10, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } ``` # Actor output Schema ## `results` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "searchUrls": [ { "url": "https://www.capterra.com/project-management-software/" } ], "softwareCategory": "", "scrapeReviews": false, "maxReviewsPerProduct": 10, "scrapeDetails": true, "maxItems": 10, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } }; // Run the Actor and wait for it to finish const run = await client.actor("jungle_synthesizer/capterra-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "searchUrls": [{ "url": "https://www.capterra.com/project-management-software/" }], "softwareCategory": "", "scrapeReviews": False, "maxReviewsPerProduct": 10, "scrapeDetails": True, "maxItems": 10, "proxyConfiguration": { "useApifyProxy": True, "apifyProxyGroups": ["RESIDENTIAL"], }, } # Run the Actor and wait for it to finish run = client.actor("jungle_synthesizer/capterra-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "searchUrls": [ { "url": "https://www.capterra.com/project-management-software/" } ], "softwareCategory": "", "scrapeReviews": false, "maxReviewsPerProduct": 10, "scrapeDetails": true, "maxItems": 10, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } }' | apify call jungle_synthesizer/capterra-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=jungle_synthesizer/capterra-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Capterra Scraper - Software Reviews, Ratings & Pricing", "description": "Scrape software listings and reviews from Capterra. Extract product names, vendors, categories, multi-dimensional ratings, pricing, deployment options, features, integrations, alternatives, and descriptions. Browse by software category or scrape specific product URLs.", "version": "0.1", "x-build-id": "0T3NXEVpNngdK2I9L" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/jungle_synthesizer~capterra-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-jungle_synthesizer-capterra-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/jungle_synthesizer~capterra-scraper/runs": { "post": { "operationId": "runs-sync-jungle_synthesizer-capterra-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/jungle_synthesizer~capterra-scraper/run-sync": { "post": { "operationId": "run-sync-jungle_synthesizer-capterra-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "sp_intended_usage", "sp_improvement_suggestions" ], "properties": { "sp_intended_usage": { "title": "What is the intended usage of this data?", "minLength": 1, "type": "string", "description": "Please describe how you plan to use the data extracted by this crawler." }, "sp_improvement_suggestions": { "title": "How can we improve this crawler for you?", "minLength": 1, "type": "string", "description": "Provide any feedback or suggestions for improvements." }, "sp_contact": { "title": "Contact Email", "minLength": 1, "type": "string", "description": "Provide your email address so we can get in touch with you." }, "searchUrls": { "title": "Product or Category URLs", "type": "array", "description": "List of Capterra URLs to scrape. Supports product pages (e.g., https://www.capterra.com/software/12345/product-name/), category pages (e.g., https://www.capterra.com/project-management-software/), and review pages. If empty, use category filter below.", "items": { "type": "object", "required": [ "url" ], "properties": { "url": { "type": "string", "title": "URL of a web page", "format": "uri" } } } }, "softwareCategory": { "title": "Software Category", "enum": [ "", "accounting-software", "applicant-tracking-software", "billing-and-invoicing-software", "business-intelligence-software", "construction-management-software", "content-management-software", "crm-software", "customer-service-software", "ecommerce-software", "email-marketing-software", "event-management-software", "help-desk-software", "hr-software", "inventory-management-software", "learning-management-system-software", "legal-case-management-software", "marketing-automation-software", "membership-management-software", "payroll-software", "point-of-sale-software", "project-management-software", "property-management-software", "real-estate-software", "restaurant-management-software", "scheduling-software", "social-media-management-software", "survey-software", "video-conferencing-software", "website-builder-software" ], "type": "string", "description": "Select a software category to browse. Scrapes all products in the category. Ignored if searchUrls are provided." }, "scrapeReviews": { "title": "Scrape Reviews", "type": "boolean", "description": "If enabled, navigates to each product's review page and extracts individual reviews with ratings, reviewer info, pros/cons, and date. Significantly increases run time but provides granular review data.", "default": false }, "maxReviewsPerProduct": { "title": "Max Reviews per Product", "type": "integer", "description": "Maximum number of reviews to scrape per product. Only applies when Scrape Reviews is enabled. Set to 0 for unlimited.", "default": 10 }, "scrapeDetails": { "title": "Scrape Detail Pages", "type": "boolean", "description": "If enabled, follows each product to its detail page to extract full features, integrations, alternatives, and deployment info. If disabled, extracts data from category listing cards only.", "default": true }, "maxItems": { "title": "Max Items", "type": "integer", "description": "Maximum number of software products to return. Set to 0 for unlimited.", "default": 10 }, "proxyConfiguration": { "title": "Proxy configuration", "type": "object", "description": "Select proxies. Capterra uses Cloudflare protection -- residential proxy strongly recommended." } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```