# Reclame Aqui Scraper (`jungle_synthesizer/reclame-aqui-scraper`) Actor Scrape company reputation data from Reclame Aqui (reclameaqui.com.br) — Brazil's leading consumer complaints platform. Extract reputation score, complaint count, response rate, resolution rate, and recent complaints by company name or direct URL. - **URL**: https://apify.com/jungle\_synthesizer/reclame-aqui-scraper.md - **Developed by:** [BowTiedRaccoon](https://apify.com/jungle_synthesizer) (community) - **Categories:** Lead generation - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing Pay per event This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Reclame Aqui Scraper Scrape company reputation data from [Reclame Aqui](https://www.reclameaqui.com.br) — Brazil's leading consumer review and complaint platform. Extract reputation score, total complaints, response rate, resolution rate, and optionally recent complaints — all by company URL or company name slug. ### What it does Reclame Aqui is Brazil's largest consumer complaint platform, with millions of complaints filed against thousands of companies. Companies are scored on a reputation index based on how quickly and effectively they respond to complaints. This actor scrapes: - **Reputation score** (0–10 index) - **Reputation label** (Ótimo, Bom, Regular, Ruim, Não recomendada) - **Total complaints** and **complaints in last 12 months** - **Response rate** — percentage of complaints the company responded to - **Resolution rate** — percentage of complaints resolved to user satisfaction - **Average response time** (in hours) - **Again business** — percentage of users who would do business with the company again - **Recent complaints** (optional) — title, date, status, whether the company replied ### Input | Field | Type | Description | |-------|------|-------------| | `startUrls` | Array | Direct Reclame Aqui company URLs (e.g. `https://www.reclameaqui.com.br/empresa/nubank/`) | | `companyNames` | Array | Company slugs or names (e.g. `nubank`, `magazine-luiza`) | | `scrapeComplaints` | Boolean | Enable scraping recent complaints per company (default: true) | | `maxComplaintsPerCompany` | Integer | Maximum recent complaints to scrape per company (default: 10) | | `maxItems` | Integer | Maximum number of company profiles to scrape | You must provide either `startUrls` or `companyNames` — they can be combined. ### Output Each record represents one company profile: ```json { "company_id": "4532", "company_slug": "nubank", "company_name": "Nubank", "company_url": "https://www.reclameaqui.com.br/empresa/nubank/", "reputation_score": 8.1, "reputation_label": "Otimo", "complaints_total": 124567, "complaints_12m": 18234, "response_rate": 97.5, "resolution_rate": 85.2, "avg_response_time_hours": 4.2, "again_business": 88.1, "complaints_sample": "[{\"title\":\"Cartao bloqueado\",\"date\":\"2026-05\",\"status\":\"Resolvido\",\"has_reply\":true}]", "scraped_at": "2026-06-03T00:22:41.000Z" } ```` ### Use cases - **Lead qualification** — identify companies with poor reputation scores before engaging them as clients or partners - **Competitive intelligence** — track competitor complaint volumes and response rates over time - **Customer insights** — understand common complaint patterns for a company or industry - **Due diligence** — verify company reputation before B2B partnerships or investments - **Market research** — benchmark Brazilian companies against industry reputation standards ### Technical notes - Bypasses Cloudflare protection automatically using a real browser (Playwright) with residential proxy - Data is extracted from the page's embedded JSON state for accuracy, with DOM fallback - Respects the site's crawl-delay directive by running at low concurrency - Country code BR preferred for proxy exits (better page load rates for Brazilian content) # Actor input Schema ## `sp_intended_usage` (type: `string`): Please describe how you plan to use the data extracted by this crawler. ## `sp_improvement_suggestions` (type: `string`): Provide any feedback or suggestions for improvements. ## `sp_contact` (type: `string`): Provide your email address so we can get in touch with you. ## `startUrls` (type: `array`): List of Reclame Aqui company profile URLs to scrape (e.g. https://www.reclameaqui.com.br/empresa/nubank/). Use this OR companyNames. ## `companyNames` (type: `array`): List of company slugs or names to search on Reclame Aqui (e.g. "nubank", "magazine-luiza"). Used if startUrls is empty. ## `scrapeComplaints` (type: `boolean`): When enabled, also scrape the most recent complaints for each company (up to maxComplaintsPerCompany). ## `maxComplaintsPerCompany` (type: `integer`): Maximum number of recent complaints to scrape per company. ## `maxItems` (type: `integer`): Maximum number of company profiles to scrape (not counting complaints). ## Actor input object example ```json { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "startUrls": [ { "url": "https://www.reclameaqui.com.br/empresa/nubank/" } ], "companyNames": [ "nubank" ], "scrapeComplaints": true, "maxComplaintsPerCompany": 5, "maxItems": 5 } ``` # Actor output Schema ## `results` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "startUrls": [ { "url": "https://www.reclameaqui.com.br/empresa/nubank/" } ], "companyNames": [ "nubank" ], "maxComplaintsPerCompany": 5, "maxItems": 5 }; // Run the Actor and wait for it to finish const run = await client.actor("jungle_synthesizer/reclame-aqui-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "startUrls": [{ "url": "https://www.reclameaqui.com.br/empresa/nubank/" }], "companyNames": ["nubank"], "maxComplaintsPerCompany": 5, "maxItems": 5, } # Run the Actor and wait for it to finish run = client.actor("jungle_synthesizer/reclame-aqui-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "sp_intended_usage": "Describe your intended use...", "sp_improvement_suggestions": "Share your suggestions here...", "sp_contact": "Share your email here...", "startUrls": [ { "url": "https://www.reclameaqui.com.br/empresa/nubank/" } ], "companyNames": [ "nubank" ], "maxComplaintsPerCompany": 5, "maxItems": 5 }' | apify call jungle_synthesizer/reclame-aqui-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=jungle_synthesizer/reclame-aqui-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Reclame Aqui Scraper", "description": "Scrape company reputation data from Reclame Aqui (reclameaqui.com.br) — Brazil's leading consumer complaints platform. Extract reputation score, complaint count, response rate, resolution rate, and recent complaints by company name or direct URL.\n", "version": "0.1", "x-build-id": "Ab1GlTiNdEJjsghOd" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/jungle_synthesizer~reclame-aqui-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-jungle_synthesizer-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/jungle_synthesizer~reclame-aqui-scraper/runs": { "post": { "operationId": "runs-sync-jungle_synthesizer-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/jungle_synthesizer~reclame-aqui-scraper/run-sync": { "post": { "operationId": "run-sync-jungle_synthesizer-reclame-aqui-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "maxItems" ], "properties": { "sp_intended_usage": { "title": "What is the intended usage of this data?", "minLength": 1, "type": "string", "description": "Please describe how you plan to use the data extracted by this crawler." }, "sp_improvement_suggestions": { "title": "How can we improve this crawler for you?", "minLength": 1, "type": "string", "description": "Provide any feedback or suggestions for improvements." }, "sp_contact": { "title": "Contact Email", "minLength": 1, "type": "string", "description": "Provide your email address so we can get in touch with you." }, "startUrls": { "title": "Start URLs", "type": "array", "description": "List of Reclame Aqui company profile URLs to scrape (e.g. https://www.reclameaqui.com.br/empresa/nubank/). Use this OR companyNames.\n", "items": { "type": "object", "required": [ "url" ], "properties": { "url": { "type": "string", "title": "URL of a web page", "format": "uri" } } } }, "companyNames": { "title": "Company Names", "type": "array", "description": "List of company slugs or names to search on Reclame Aqui (e.g. \"nubank\", \"magazine-luiza\"). Used if startUrls is empty.\n", "items": { "type": "string" } }, "scrapeComplaints": { "title": "Scrape Recent Complaints", "type": "boolean", "description": "When enabled, also scrape the most recent complaints for each company (up to maxComplaintsPerCompany).\n", "default": true }, "maxComplaintsPerCompany": { "title": "Max Complaints Per Company", "type": "integer", "description": "Maximum number of recent complaints to scrape per company.", "default": 10 }, "maxItems": { "title": "Max Items", "type": "integer", "description": "Maximum number of company profiles to scrape (not counting complaints).", "default": 10 } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```