# Trustpilot Reviews Scraper - Most Comprehensive (`kaix/trustpilot-reviews-scraper`) Actor

Scrape all reviews for any Trustpilot business. Full review text, ratings, author profiles, company replies, and verification status. Accepts business URLs or domains.

- **URL**: https://apify.com/kaix/trustpilot-reviews-scraper.md
- **Developed by:** [Kai](https://apify.com/kaix) (community)
- **Categories:** Lead generation, SEO tools, Automation
- **Stats:** 1 total users, 0 monthly users, 90.0% runs succeeded, NaN bookmarks
- **User rating**: No ratings yet

## Pricing

from $0.04 / 1,000 reviews

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.
Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md):

```bash
npm install apify-client
```

In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md):

```bash
pip install apify-client
```

In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md):

````bash
# MacOS / Linux
curl -fsSL https://apify.com/install-cli.sh | bash
# Windows
irm https://apify.com/install-cli.ps1 | iex
```bash

In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md).

If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).


# README

## Trustpilot Reviews Scraper

Scrape **all** reviews for any business on Trustpilot — no review limits, no login required. Full review text, star ratings, reviewer profiles, company replies, verification status, and business profiles with TrustScore breakdowns.

### Why use this scraper?

- **No review limits**: Bypasses Trustpilot's page 10 wall. Fetch every single review, not just the first 200.
- **Ultra-low cost**: Minimal compute (256 MB memory). Scraping costs almost nothing.
- **Multiple businesses**: Scrape one or dozens of businesses in a single run.
- **Flexible input**: Pass full Trustpilot URLs or just domain names — both work.
- **Business profiles**: Optionally export TrustScore, star breakdowns, categories, contact info, and verification status.
- **Raw structured data**: Every field from the API, no data lost in translation.

### Use cases

- **Brand monitoring**: Track what customers say about your company (or competitors) over time
- **Reputation analysis**: Aggregate star ratings, verification rates, and response patterns across businesses
- **Market research**: Compare customer satisfaction across companies in the same industry
- **Sentiment analysis**: Feed review text into NLP pipelines for automated sentiment scoring
- **Competitive intelligence**: Monitor how competitors respond to reviews and their TrustScore trends
- **Lead generation**: Identify businesses with poor ratings that may need your product or service

### How to use

1. Click **Try for free** to open the actor in Apify Console.
2. Add one or more Trustpilot business URLs or plain domain names.
3. Set the maximum number of reviews (or leave at 0 to get all).
4. Click **Start** and download results from the **Dataset** tab.

#### Scrape reviews for a business

```json
{
  "businesses": [
    "https://www.trustpilot.com/review/amazon.com"
  ],
  "maxReviews": 100,
  "sort": "createdAt:desc"
}
````

#### Scrape using just a domain name

```json
{
  "businesses": ["collector.se"],
  "maxReviews": 500
}
```

#### Scrape multiple businesses with profiles

```json
{
  "businesses": [
    "https://www.trustpilot.com/review/amazon.com",
    "collector.se",
    "revolut.com"
  ],
  "maxReviews": 0,
  "sort": "createdAt:desc",
  "includeBusinessProfiles": true
}
```

Set `maxReviews` to `0` to fetch all reviews for each business.

### Input

| Parameter | Type | Default | Description |
| --- | --- | --- | --- |
| **Business URLs or Domains** | string\[] | (required) | Trustpilot business URLs or plain domains (e.g. `amazon.com`) |
| **Max Reviews** | number | 0 (all) | Maximum reviews to scrape per business. Set to 0 to get all reviews. |
| **Sort Order** | select | Newest First | `Newest First` fetches all reviews. `Most Relevant` is capped at ~200. |
| **Include Business Profiles** | boolean | false | Save business profiles to a separate `business-profiles` dataset. |

### Output

Each review is a structured JSON object with all fields from the Trustpilot API.

#### Review details

```json
{
  "id": "69d23ace6e047ac9f9d7abb8",
  "title": "Unsafe Delivery and Missing Item",
  "text": "Amazon delivery left my parcel in the rain...",
  "stars": 1,
  "createdAt": 1775392494,
  "updatedAt": null,
  "experiencedAt": 1775174400,
  "language": "en",
  "source": "Organic",
  "status": "active",
  "businessUnitId": "46ad346800006400050092d0",
  "isVerified": false,
  "reviewVerificationLevel": "not-verified",
  "numberOfLikes": 0
}
```

#### Reviewer profile

```json
{
  "consumer": {
    "id": "655f3e8c78a64a0012f6ffe9",
    "displayName": "Shamhan",
    "countryCode": "GB",
    "numberOfReviews": 2,
    "verified": true
  }
}
```

#### Company reply

When a business has replied to a review, `companyReply` contains the response. Otherwise it is `null`.

#### Business profile (optional)

When **Include Business Profiles** is enabled, business profiles are saved to a separate `business-profiles` dataset:

```json
{
  "id": "46ad346800006400050092d0",
  "displayName": "Amazon",
  "websiteUrl": "http://www.amazon.com",
  "city": "Seattle",
  "country": "United States",
  "countryCode": "US",
  "score": {
    "trustScore": 1.8,
    "stars": 1
  },
  "numberOfReviews": {
    "total": 250000,
    "oneStar": 150000,
    "twoStars": 25000,
    "threeStars": 15000,
    "fourStars": 20000,
    "fiveStars": 40000
  },
  "categories": [
    { "displayName": "Electronics & Technology", "isPrimary": true }
  ],
  "claimState": "claimed",
  "isActivelyInviting": true
}
```

### Output formats

Download your data as **JSON**, **CSV**, **Excel**, **XML**, or access it via the **Apify API**.

### Integrations

Connect this scraper to your workflow using:

- **Apify API** for programmatic access
- **Webhooks** to trigger actions when scraping completes
- **Zapier, Make, n8n** for no-code automation
- **Google Sheets** for direct export
- **Python / JavaScript SDK** for custom integrations

# Actor input Schema

## `businesses` (type: `array`):

List of Trustpilot business URLs (e.g. https://www.trustpilot.com/review/amazon.com) or plain domains (e.g. amazon.com)

## `maxReviews` (type: `integer`):

Maximum number of reviews to scrape per business. Set to 0 for no limit (all reviews).

## `sort` (type: `string`):

Sort order for reviews. 'createdAt:desc' (default) fetches all reviews. 'relevancy:desc' is capped at ~200 reviews due to Trustpilot's page 10 wall.

## `includeBusinessProfiles` (type: `boolean`):

When enabled, business profiles are saved to a separate 'business-profiles' dataset.

## Actor input object example

```json
{
  "businesses": [
    "https://www.trustpilot.com/review/amazon.com"
  ],
  "maxReviews": 20,
  "sort": "createdAt:desc",
  "includeBusinessProfiles": false
}
```

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "businesses": [
        "https://www.trustpilot.com/review/amazon.com"
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("kaix/trustpilot-reviews-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "businesses": ["https://www.trustpilot.com/review/amazon.com"] }

# Run the Actor and wait for it to finish
run = client.actor("kaix/trustpilot-reviews-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "businesses": [
    "https://www.trustpilot.com/review/amazon.com"
  ]
}' |
apify call kaix/trustpilot-reviews-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "command": "npx",
            "args": [
                "mcp-remote",
                "https://mcp.apify.com/?tools=kaix/trustpilot-reviews-scraper",
                "--header",
                "Authorization: Bearer <YOUR_API_TOKEN>"
            ]
        }
    }
}

```

## OpenAPI specification

```json
{
    "openapi": "3.0.1",
    "info": {
        "title": "Trustpilot Reviews Scraper - Most Comprehensive",
        "description": "Scrape all reviews for any Trustpilot business. Full review text, ratings, author profiles, company replies, and verification status. Accepts business URLs or domains.",
        "version": "0.1",
        "x-build-id": "ZRUN4NX9sKgnDuXt5"
    },
    "servers": [
        {
            "url": "https://api.apify.com/v2"
        }
    ],
    "paths": {
        "/acts/kaix~trustpilot-reviews-scraper/run-sync-get-dataset-items": {
            "post": {
                "operationId": "run-sync-get-dataset-items-kaix-trustpilot-reviews-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        },
        "/acts/kaix~trustpilot-reviews-scraper/runs": {
            "post": {
                "operationId": "runs-sync-kaix-trustpilot-reviews-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor and returns information about the initiated run in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK",
                        "content": {
                            "application/json": {
                                "schema": {
                                    "$ref": "#/components/schemas/runsResponseSchema"
                                }
                            }
                        }
                    }
                }
            }
        },
        "/acts/kaix~trustpilot-reviews-scraper/run-sync": {
            "post": {
                "operationId": "run-sync-kaix-trustpilot-reviews-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        }
    },
    "components": {
        "schemas": {
            "inputSchema": {
                "type": "object",
                "required": [
                    "businesses"
                ],
                "properties": {
                    "businesses": {
                        "title": "Business URLs or Domains",
                        "type": "array",
                        "description": "List of Trustpilot business URLs (e.g. https://www.trustpilot.com/review/amazon.com) or plain domains (e.g. amazon.com)",
                        "items": {
                            "type": "string"
                        }
                    },
                    "maxReviews": {
                        "title": "Max Reviews",
                        "minimum": 0,
                        "type": "integer",
                        "description": "Maximum number of reviews to scrape per business. Set to 0 for no limit (all reviews).",
                        "default": 20
                    },
                    "sort": {
                        "title": "Sort Order",
                        "enum": [
                            "createdAt:desc",
                            "relevancy:desc"
                        ],
                        "type": "string",
                        "description": "Sort order for reviews. 'createdAt:desc' (default) fetches all reviews. 'relevancy:desc' is capped at ~200 reviews due to Trustpilot's page 10 wall.",
                        "default": "createdAt:desc"
                    },
                    "includeBusinessProfiles": {
                        "title": "Include Business Profiles",
                        "type": "boolean",
                        "description": "When enabled, business profiles are saved to a separate 'business-profiles' dataset.",
                        "default": false
                    }
                }
            },
            "runsResponseSchema": {
                "type": "object",
                "properties": {
                    "data": {
                        "type": "object",
                        "properties": {
                            "id": {
                                "type": "string"
                            },
                            "actId": {
                                "type": "string"
                            },
                            "userId": {
                                "type": "string"
                            },
                            "startedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "finishedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "status": {
                                "type": "string",
                                "example": "READY"
                            },
                            "meta": {
                                "type": "object",
                                "properties": {
                                    "origin": {
                                        "type": "string",
                                        "example": "API"
                                    },
                                    "userAgent": {
                                        "type": "string"
                                    }
                                }
                            },
                            "stats": {
                                "type": "object",
                                "properties": {
                                    "inputBodyLen": {
                                        "type": "integer",
                                        "example": 2000
                                    },
                                    "rebootCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "restartCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "resurrectCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "computeUnits": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "options": {
                                "type": "object",
                                "properties": {
                                    "build": {
                                        "type": "string",
                                        "example": "latest"
                                    },
                                    "timeoutSecs": {
                                        "type": "integer",
                                        "example": 300
                                    },
                                    "memoryMbytes": {
                                        "type": "integer",
                                        "example": 1024
                                    },
                                    "diskMbytes": {
                                        "type": "integer",
                                        "example": 2048
                                    }
                                }
                            },
                            "buildId": {
                                "type": "string"
                            },
                            "defaultKeyValueStoreId": {
                                "type": "string"
                            },
                            "defaultDatasetId": {
                                "type": "string"
                            },
                            "defaultRequestQueueId": {
                                "type": "string"
                            },
                            "buildNumber": {
                                "type": "string",
                                "example": "1.0.0"
                            },
                            "containerUrl": {
                                "type": "string"
                            },
                            "usage": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "integer",
                                        "example": 1
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "usageTotalUsd": {
                                "type": "number",
                                "example": 0.00005
                            },
                            "usageUsd": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "number",
                                        "example": 0.00005
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
    }
}
```