# Google Maps Negative Review Alerts (1–2★)

**Use case:** 

Get every new 1–2★ Google Maps review of your locations – plus any review that mentions words you choose, like "refund" – in Slack or via webhook. If a negative review is still unanswered after 48 h you get one reminder, and the report shows your reply rate and median time to reply. Reviews you already received are never charged again.

## Input

```json
{
  "businesses": [
    "https://www.google.com/maps?cid=4280570365733019477"
  ],
  "language": "en",
  "alertMaxRating": 2,
  "maxReviewsFirstRun": 30,
  "maxReviewsPerRun": 500,
  "includeReviewText": true,
  "notifyOn": "alerts",
  "alertKeywords": [
    "refund",
    "rude"
  ],
  "customTopics": [
    "Parking: parking, car park, valet"
  ],
  "unansweredAlertHours": 48,
  "publicReport": false
}
```

## Output

```json
{
  "business": {
    "label": "Business"
  },
  "rating": {
    "label": "★",
    "format": "number"
  },
  "isAlert": {
    "label": "Alert",
    "format": "boolean"
  },
  "topics": {
    "label": "Topics",
    "format": "array"
  },
  "text": {
    "label": "Review",
    "format": "text"
  },
  "author": {
    "label": "Author"
  },
  "relativeDate": {
    "label": "When"
  },
  "ownerReply": {
    "label": "Owner reply",
    "format": "text"
  }
}
```

## How it works

### 1. Sign up on Apify or log in

The Google Maps Reviews Scraper – New Reviews Only + Alerts Actor is ready to run with the inputs already set for "Google Maps Negative Review Alerts (1–2★)". [Sign up or log in](https://console.apify.com/create-task-from-example/bOXWOEe1RNbbfNpYS) and you'll land in Apify Console with a copy of this exact task.

### 2. Start the "Google Maps Negative Review Alerts (1–2★)" task

The Google Maps Reviews Scraper – New Reviews Only + Alerts Actor will start running based on the input automatically. You can also change all the input fields, like your businesses, language, and more, to match your specific use case.

### 3. Receive the "Google Maps Negative Review Alerts (1–2★)" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as business, ★, alert, and more.

### 4. Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also [run the "Google Maps Negative Review Alerts (1–2★)" task via API](https://apify.com/kirozhang/google-maps-review-monitor.md).

## About this Actor

This example demonstrates how to use [Google Maps Reviews Scraper – New Reviews Only + Alerts](https://apify.com/kirozhang/google-maps-review-monitor.md) with a specific input configuration. Visit the [Actor detail page](https://apify.com/kirozhang/google-maps-review-monitor.md) to learn more, explore other use cases, and run it yourself.


## How to integrate an Actor?

This Task's input is already configured above. Use it as-is rather than inventing a new one.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For full API examples (JavaScript, Python, CLI, MCP, OpenAPI), see this Task's Actor page: https://apify.com/kirozhang/google-maps-review-monitor.md

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).