# Google Maps: Find what customers complain about in reviews

**Use case:** 

Label Google Maps reviews with complaint types, sentiment, praise themes and serious issues. Replace the sample reviews with your own, or pick a Google Maps reviews scraper dataset.

## Input

```json
{
  "places": [
    "https://www.google.com/maps/search/?api=1&query=Joe's%20Pizza%20Broadway&query_place_id=ChIJifIePKtZwokRVZ-UdRGkZzs",
    "https://www.google.com/maps/search/?api=1&query=Katz's%20Delicatessen&query_place_id=ChIJCar0f49ZwokR6ozLV-dHNTE"
  ],
  "location": "New York, USA",
  "texts": [
    "Waited 40 minutes past our reservation and the host was rude about it.",
    "Great haircut, but they charged $30 more than the price they quoted.",
    "Best tacos in town, friendly staff and fast service.",
    "Found a hair in my soup and the manager refused to refund it.",
    "Clean rooms but the hallway smelled like smoke all night."
  ],
  "customLabels": [
    "mentions parking"
  ],
  "maxStars": 0,
  "maxReviewsPerPlace": 20,
  "maxItems": 0,
  "extraTextFields": [],
  "idFields": [],
  "complaintThreshold": 0.5,
  "outputMode": "full",
  "maxConcurrency": 10,
  "healthCheck": false
}
```

## Output

```json
{
  "placeName": {
    "label": "Place",
    "format": "text"
  },
  "placeAddress": {
    "label": "Address",
    "format": "text"
  },
  "rating": {
    "label": "Stars",
    "format": "number"
  },
  "publishedAt": {
    "label": "Date",
    "format": "date"
  },
  "complaintTypes": {
    "label": "Complaints",
    "format": "text"
  },
  "praiseTypes": {
    "label": "Praised",
    "format": "text"
  },
  "alert": {
    "label": "Serious issue",
    "format": "boolean"
  },
  "sentiment": {
    "label": "Sentiment",
    "format": "text"
  },
  "needsReply": {
    "label": "Needs reply",
    "format": "boolean"
  },
  "unanswered": {
    "label": "Unanswered",
    "format": "boolean"
  },
  "customLabelsMatched": {
    "label": "Your labels",
    "format": "text"
  },
  "text": {
    "label": "Review",
    "format": "text"
  },
  "reviewUrl": {
    "label": "Link",
    "format": "link"
  },
  "category": {
    "label": "Category",
    "format": "text"
  },
  "reviewId": {
    "label": "Review id"
  },
  "placeId": {
    "label": "Place id"
  },
  "index": {
    "label": "Index"
  },
  "error": {
    "label": "Error",
    "format": "text"
  }
}
```

## How it works

### 1. Sign up on Apify or log in

The Google Maps Review Classifier — complaints, no login · $0.5/1k Actor is ready to run with the inputs already set for "Google Maps: Find what customers complain about in reviews". [Sign up or log in](https://console.apify.com/create-task-from-example/qmYGeDzPjeM2jHkvb) and you'll land in Apify Console with a copy of this exact task.

### 2. Start the "Google Maps: Find what customers complain about in reviews" task

The Google Maps Review Classifier — complaints, no login · $0.5/1k Actor will start running based on the input automatically. You can also change all the input fields, like places (collect the reviews for me) — google maps url preferred, location (city, country) — required for names, not needed for urls, and more, to match your specific use case.

### 3. Receive the "Google Maps: Find what customers complain about in reviews" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as place, address, stars, and more.

### 4. Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also [run the "Google Maps: Find what customers complain about in reviews" task via API](https://apify.com/leoworks/google-maps-review-classifier.md).

## About this Actor

This example demonstrates how to use [Google Maps Review Classifier — complaints, no login · $0.5/1k](https://apify.com/leoworks/google-maps-review-classifier.md) with a specific input configuration. Visit the [Actor detail page](https://apify.com/leoworks/google-maps-review-classifier.md) to learn more, explore other use cases, and run it yourself.


## How to integrate an Actor?

This Task's input is already configured above. Use it as-is rather than inventing a new one.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For full API examples (JavaScript, Python, CLI, MCP, OpenAPI), see this Task's Actor page: https://apify.com/leoworks/google-maps-review-classifier.md

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).