# Trustpilot Review Scraper - Ratings, Replies & Filters (`loongge/trustpilot-review-scraper`) Actor Scrape Trustpilot reviews for any business. Get ratings, review text, reviewer details, company replies, and verification status. Filter by star rating, date range, language, or verified-only. Just paste a URL or domain. Export as JSON, CSV, or Excel. - **URL**: https://apify.com/loongge/trustpilot-review-scraper.md - **Developed by:** [Wa Da](https://apify.com/loongge) (community) - **Categories:** AI - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $0.01 / 1,000 results This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Review Scraper — Reputation Intelligence Engine > One-click Trustpilot review extraction: full review content, reviewer metadata, company replies, and sentiment signals — structured data for any business domain. ### Why This Actor? Most Trustpilot scrapers grab stars and text. **This actor captures the full review context** — the signals you actually need for reputation analysis, lead scoring, and competitor benchmarking: - ⭐ **Complete Review Data** — Star rating, title, full text, date, language, and direct review URL - 👤 **Reviewer Intelligence** — Name, location, review history count, follower count, and verification status - 🏢 **Company Replies** — Full reply text + reply date, when available - 🔍 **Smart Filtering** — Filter by star rating, date range, language, and verified-only reviews - 🛡️ **Anti-Detection** — Proxy-aware crawling with residential proxy support for reliable access - 📤 **Multiple Exports** — JSON, CSV, or Excel-ready output; one record per review with full nesting - 📊 **Batch Queries** — Scrape multiple businesses or domains in a single run ### Input | Parameter | Type | Required | Default | Description | |---|---|---|---|---| | **businessUrls** | string[] | One of two | `[]` | Direct Trustpilot business URLs (e.g., `https://www.trustpilot.com/review/example.com`) | | **domains** | string[] | One of two | `[]` | Domain names to resolve to Trustpilot review pages automatically | | **maxReviews** | integer | No | 100 | Maximum reviews to return per business (1–10000) | | **starFilter** | select | No | `all` | Filter by star rating: `all`, `5`, `4`, `3`, `2`, `1` | | **dateRange** | select | No | `all` | Date range: `all`, `last7days`, `last30days`, `last90days`, `lastYear` | | **language** | string | No | `all` | Review language filter (e.g., `en`, `zh`, `ja`, `de`) | | **verifiedOnly** | boolean | No | `false` | Only return reviews from verified reviewers | | **includeReplies** | boolean | No | `true` | Include company reply text and date | | **includeReviewerDetails** | boolean | No | `true` | Include reviewer name, location, review count, followers | | **proxyConfig** | object | No | — | Proxy configuration for anti-detection | > **Note:** `businessUrls` and `domains` — provide at least one. `domains` is useful when you know the brand but not the exact Trustpilot URL. ### Output Example ```json { "reviewId": "abc123def456", "businessUrl": "https://www.trustpilot.com/review/example.com", "businessName": "Example Corp", "businessDomain": "example.com", "starRating": 5, "reviewTitle": "Excellent service and fast delivery", "reviewText": "I ordered on Monday and received it on Wednesday. Packaging was great and the product matched the description perfectly...", "reviewDate": "2025-03-15", "verified": true, "reviewerName": "Jane Smith", "reviewerLocation": "London, United Kingdom", "reviewerReviewCount": 23, "reviewerFollowersCount": 5, "companyReply": "Thank you for your kind words, Jane! We're thrilled you had a great experience.", "replyDate": "2025-03-16", "language": "en", "reviewUrl": "https://www.trustpilot.com/reviews/abc123def456", "helpfulVotes": 12 } ```` ### Output Fields | Field | Type | Description | |---|---|---| | `reviewId` | string | Unique Trustpilot review identifier | | `businessUrl` | string | Canonical Trustpilot URL for the reviewed business | | `businessName` | string | Business display name on Trustpilot | | `businessDomain` | string | Extracted domain (e.g., `example.com`) | | `starRating` | number | Star rating (1–5) | | `reviewTitle` | string | Review headline | | `reviewText` | string | Full review body text | | `reviewDate` | string | Review date (YYYY-MM-DD) | | `verified` | boolean | Whether the reviewer is verified by Trustpilot | | `reviewerName` | string | Reviewer display name | | `reviewerLocation` | string | Reviewer location (city, country) | | `reviewerReviewCount` | number | Total reviews written by this user | | `reviewerFollowersCount` | number | Followers of this reviewer on Trustpilot | | `companyReply` | string | Company’s public reply, if any | | `replyDate` | string | Date of company reply (YYYY-MM-DD) | | `language` | string | Detected review language (ISO 639-1) | | `reviewUrl` | string | Direct link to the review page | | `helpfulVotes` | number | Number of “helpful” votes from other users | ### Use Cases - **Reputation Monitoring** — Track review volume, sentiment, and response rates over time - **Competitor Benchmarking** — Scrape rival businesses side-by-side for rating, review themes, and response quality - **Lead Scoring** — Weight prospects by their Trustpilot rating and review recency - **Customer Insights** — Mine review text for feature requests, complaints, and praise patterns - **Local Business Research** — Build datasets of highly-rated (or poorly-rated) businesses by category and location ### Filtering Strategies - **Verified only** — Use `verifiedOnly: true` to filter out potentially fake or low-trust reviews - **Date range** — Combine `dateRange: "last30days"` with `starFilter: "1"` to surface recent complaints - **Language** — Set `language: "en"` for English-only analysis; omit for multilingual datasets - **High-volume businesses** — Set `maxReviews` to 1000+ for brands with thousands of reviews; the actor paginates automatically ### Tips - Use **domains** when you have a list of brands but not their Trustpilot URLs — the actor resolves them automatically - Use **businessUrls** for precise, fastest lookups when you already have the Trustpilot page - Combine with **elsa-data-analysis** to aggregate review scores, compute average ratings by region, or detect review velocity spikes - For sentiment analysis at scale, pair with an NLP pipeline — the output schema is designed for easy ingestion ### Pricing This actor runs on the Apify platform. Usage is billed per compute unit based on your Apify plan. No third-party API keys required. ### Support Found a bug or need a feature? Open an issue on the Actor page or contact the developer. # Actor input Schema ## `productUrls` (type: `array`): Trustpilot商家页面URL列表 (等同businessUrls) ## `businessUrls` (type: `array`): Trustpilot商家页面URL列表 ## `domains` (type: `array`): 商家域名列表（与businessUrls二选一） ## `maxReviews` (type: `integer`): 要采集的最大评论数量 ## `starFilter` (type: `string`): 按星级过滤评论 ## `dateRange` (type: `string`): 按发布时间过滤 ## `language` (type: `string`): 按语言过滤评论 ## `verifiedOnly` (type: `boolean`): 只采集已验证的评论 ## `includeReplies` (type: `boolean`): 是否包含公司回复 ## `includeReviewerDetails` (type: `boolean`): 是否包含评论者详细信息 ## `proxyConfig` (type: `object`): Apify Proxy 配置 ## Actor input object example ```json { "productUrls": [ "https://www.trustpilot.com/review/www.amazon.com" ], "businessUrls": [ "https://www.trustpilot.com/example.com" ], "domains": [], "maxReviews": 100, "starFilter": "all", "dateRange": "all", "language": "all", "verifiedOnly": false, "includeReplies": true, "includeReviewerDetails": true, "proxyConfig": { "useApifyProxy": true } } ``` # Actor output Schema ## `id` (type: `string`): Unique review identifier ## `rating` (type: `string`): Star rating (1-5) ## `title` (type: `string`): Review headline/title ## `text` (type: `string`): Full review content ## `consumer` (type: `string`): No description ## `dates` (type: `string`): No description ## `isVerified` (type: `string`): Whether the review is verified ## `url` (type: `string`): No description ## `companyReply` (type: `string`): No description ## `helpfulVotes` (type: `string`): Number of helpful votes ## `language` (type: `string`): Review language code ## `businessName` (type: `string`): No description ## `businessUrl` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "productUrls": [ "https://www.trustpilot.com/review/www.amazon.com" ], "businessUrls": [ "https://www.trustpilot.com/example.com" ], "proxyConfig": { "useApifyProxy": true } }; // Run the Actor and wait for it to finish const run = await client.actor("loongge/trustpilot-review-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "productUrls": ["https://www.trustpilot.com/review/www.amazon.com"], "businessUrls": ["https://www.trustpilot.com/example.com"], "proxyConfig": { "useApifyProxy": True }, } # Run the Actor and wait for it to finish run = client.actor("loongge/trustpilot-review-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "productUrls": [ "https://www.trustpilot.com/review/www.amazon.com" ], "businessUrls": [ "https://www.trustpilot.com/example.com" ], "proxyConfig": { "useApifyProxy": true } }' | apify call loongge/trustpilot-review-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=loongge/trustpilot-review-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Review Scraper - Ratings, Replies & Filters", "description": "Scrape Trustpilot reviews for any business. Get ratings, review text, reviewer details, company replies, and verification status. Filter by star rating, date range, language, or verified-only. Just paste a URL or domain. Export as JSON, CSV, or Excel.", "version": "0.2", "x-build-id": "M24mhYbCrVba0wOD2" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/loongge~trustpilot-review-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-loongge-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/loongge~trustpilot-review-scraper/runs": { "post": { "operationId": "runs-sync-loongge-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/loongge~trustpilot-review-scraper/run-sync": { "post": { "operationId": "run-sync-loongge-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "productUrls": { "title": "产品URL列表 (Product URLs)", "type": "array", "description": "Trustpilot商家页面URL列表 (等同businessUrls)", "items": { "type": "string" } }, "businessUrls": { "title": "商家URL列表 (Business URLs)", "type": "array", "description": "Trustpilot商家页面URL列表", "items": { "type": "string" } }, "domains": { "title": "域名列表 (Domains)", "type": "array", "description": "商家域名列表（与businessUrls二选一）", "default": [], "items": { "type": "string" } }, "maxReviews": { "title": "最大评论数 (Max Reviews)", "minimum": 1, "maximum": 10000, "type": "integer", "description": "要采集的最大评论数量", "default": 100 }, "starFilter": { "title": "星级过滤 (Star Filter)", "enum": [ "all", "5", "4", "3", "2", "1" ], "type": "string", "description": "按星级过滤评论", "default": "all" }, "dateRange": { "title": "日期范围 (Date Range)", "enum": [ "all", "last7days", "last30days", "last90days", "lastyear" ], "type": "string", "description": "按发布时间过滤", "default": "all" }, "language": { "title": "语言过滤 (Language)", "enum": [ "all", "en", "de", "fr", "es", "it", "nl", "pt", "sv", "da", "fi", "no", "pl", "cs", "ro", "hu", "bg", "hr", "sk", "sl", "el", "tr", "ru", "uk", "ar", "he", "th", "vi", "id", "ms", "zh", "ja", "ko" ], "type": "string", "description": "按语言过滤评论", "default": "all" }, "verifiedOnly": { "title": "仅验证评论 (Verified Only)", "type": "boolean", "description": "只采集已验证的评论", "default": false }, "includeReplies": { "title": "包含公司回复 (Include Replies)", "type": "boolean", "description": "是否包含公司回复", "default": true }, "includeReviewerDetails": { "title": "包含评论者详情 (Include Reviewer Details)", "type": "boolean", "description": "是否包含评论者详细信息", "default": true }, "proxyConfig": { "title": "代理配置 (Proxy Configuration)", "type": "object", "description": "Apify Proxy 配置" } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```