# Consumer Complaint Tracker — CFPB Financial Complaints (`m_ctim/consumer-complaint-tracker`) Actor

Search new consumer complaints filed with the Consumer Financial Protection Bureau against banks, lenders, and financial-service companies. Filter by company, product line, state, and date range. For reputation monitoring, competitive intelligence, and compliance teams.

- **URL**: https://apify.com/m\_ctim/consumer-complaint-tracker.md
- **Developed by:** [Timothy Kelvin](https://apify.com/m_ctim) (community)
- **Categories:** Business
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

Pay per usage

This Actor is paid per platform usage. The Actor is free to use, and you only pay for the Apify platform usage, which gets cheaper the higher subscription plan you have.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-usage

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Consumer Complaint Tracker — CFPB Financial Complaints

Search new consumer complaints filed with the Consumer Financial
Protection Bureau (CFPB) against banks, lenders, credit bureaus, and
other financial-service companies. Filter by company, product line,
state, and date range.

Built for reputation monitoring, competitive intelligence (watching a
competitor's complaint volume by category), and compliance/risk teams
tracking a company's own complaint trends.

### Input

```json
{
  "searchTerm": "Wells Fargo",
  "product": "Checking or savings account",
  "state": "CA",
  "daysBack": 30,
  "maxResults": 25
}
```

| Field | Type | Description |
|---|---|---|
| `searchTerm` | string (optional) | Free-text search across company name, product, and complaint narrative. Leave blank to skip keyword filtering. |
| `product` | string | Limit to a financial product category (`"Mortgage"`, `"Debt collection"`, `"Credit card or prepaid card"`, etc.), or `"all"`. Default `"all"`. |
| `state` | string (optional) | Two-letter US state code to limit to complaints from consumers there. Leave blank for nationwide. |
| `daysBack` | number | How many days back from today to search, by date received. Default `30`, max `365`. |
| `maxResults` | number | Max complaints to return, most recently received first. Default `25`, max `100`. |

### Output

One record per complaint:

```json
{
  "complaintId": "24536080",
  "company": "WELLS FARGO & COMPANY",
  "product": "Checking or savings account",
  "subProduct": "Checking account",
  "issue": "Problem caused by your funds being low",
  "subIssue": "Overdrafts and overdraft fees",
  "state": "CA",
  "zipCode": "95116",
  "submittedVia": "Web",
  "dateReceived": "2026-07-23T20:38:58.000Z",
  "dateSentToCompany": "2026-07-23T20:48:36.000Z",
  "companyResponse": "Closed with explanation",
  "companyPublicResponse": "Company has responded to the consumer and the CFPB and chooses not to provide a public response",
  "timely": "Yes",
  "hasNarrative": true,
  "narrative": "I am beyond disappointed and extremely frustrated with the level of customer service I received...",
  "tags": null
}
```

`narrative` is `null` when the consumer didn't consent to publish their
complaint text (CFPB only publishes narratives with consumer consent,
and always redacts personal info as `XXXX`).

A search with no matches in the requested window returns no items but
is still billed once for the search.

### How it works

Direct calls to the official [CFPB Consumer Complaint Database
API](https://www.consumerfinance.gov/data-research/consumer-complaints/)
(`consumerfinance.gov`). No proxy, no key, no scraping — public U.S.
government data, updated daily.

**Note:** company names in CFPB data are the company's registered legal
name, not always its common brand name (e.g. `"WELLS FARGO & COMPANY"`).
Use `searchTerm` for free-text/brand-name matching rather than assuming
an exact legal name.

### Pricing note

Billed per **search**, not per complaint returned — one charge whether
the search returns 0 complaints or 100.

### Related products

- [Product Recall Alert](https://github.com/timmKal01/product-recall-alert) — the FDA equivalent for drug, food, and medical device recalls
- [SEC 8-K Material Event Tracker](https://github.com/timmKal01/sec-8k-material-event-tracker) — material events from public company filings

# Actor input Schema

## `searchTerm` (type: `string`):

Free-text search across company name, product, and complaint narrative (e.g. "Wells Fargo", "overdraft fee", "student loan servicer"). Leave blank to skip keyword filtering.

## `product` (type: `string`):

Limit to a specific financial product category.

## `state` (type: `string`):

Two-letter US state code to limit to complaints from consumers there (e.g. "CA"). Leave blank for all states.

## `daysBack` (type: `integer`):

How many days back from today to search, based on the date CFPB received the complaint.

## `maxResults` (type: `integer`):

Maximum number of complaints to return, most recently received first.

## Actor input object example

```json
{
  "product": "all",
  "daysBack": 30,
  "maxResults": 25
}
```

# Actor output Schema

## `results` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {};

// Run the Actor and wait for it to finish
const run = await client.actor("m_ctim/consumer-complaint-tracker").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {}

# Run the Actor and wait for it to finish
run = client.actor("m_ctim/consumer-complaint-tracker").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{}' |
apify call m_ctim/consumer-complaint-tracker --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,m_ctim/consumer-complaint-tracker"
        }
    }
}

```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/fdfblHtqeVIoR8ay7/builds/UMi9m3tOIjbUjwgvU/openapi.json