# SmartCustomer (Sitejabber) Reviews Scraper (`manfromgold/sitejabber-com-scraper`) Actor

Extract business reviews from SmartCustomer (formerly Sitejabber): company, domain, category, star rating, average rating, review count, review title, text and date. A Trustpilot alternative source for reputation and competitor tracking.

- **URL**: https://apify.com/manfromgold/sitejabber-com-scraper.md
- **Developed by:** [Mahmoud Dahab](https://apify.com/manfromgold) (community)
- **Categories:** E-commerce, Marketing, Business
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

$2.00 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## SmartCustomer (Sitejabber) Reviews Scraper

Extract business reviews from SmartCustomer (formerly Sitejabber): company, domain, category, star rating, average rating, review count, review title, text and date. A Trustpilot alternative source for reputation and competitor tracking.

### What data does SmartCustomer (Sitejabber) Reviews Scraper extract?

| Field | Description |
|---|---|
| `url` | Absolute URL of the business review page on SmartCustomer/Sitejabber |
| `company` | Business or brand name |
| `domain` | Business website domain taken from the review page URL |
| `category` | Category name when scraping a category listing |
| `rating` | Star rating (1-5) of the individual review |
| `averageRating` | Average star rating of the business |
| `reviewCount` | Total number of reviews for the business |
| `reviewTitle` | Headline of the review |
| `reviewText` | Body text of the review |
| `reviewDate` | Review publication date (ISO 8601) |
| `sourceUrl` | Listing page the record was scraped from |

### Use cases

- Track star ratings and new reviews of your own e-commerce brand alongside Trustpilot data
- Benchmark competitors' average rating and review volume within a category
- Feed negative review headlines into a reputation-alerting dashboard
- Build sentiment-analysis training sets from real customer reviews of online stores
- Discover top-rated merchants in a category for partnership or lead lists

### How to use it

1. Fill in the input fields (or keep the prefilled example).
2. Set **Max results** to cap the run size and cost.
3. Click **Start** and download results as JSON, CSV, Excel or via the API.

#### Input

| Input | Description |
|---|---|
| `category` | SmartCustomer category slug, for example 'clothing-apparel', 'marketplace' or 'electronics'. You can also paste a full category URL. Leave empty to scrape the latest reviews feed on the homepage. |
| `page` | Listing page number to start from. This only applies to category pages. |
| `maxItems` | Maximum number of results. |
| `maxPages` | Maximum number of pages to load. |

### Output example

```json
[
  {
    "url": "https://www.sitejabber.com/reviews/porchpotty.com",
    "company": "Porch Potty",
    "domain": "porchpotty.com",
    "category": null,
    "rating": 4.0,
    "averageRating": null,
    "reviewCount": null,
    "reviewTitle": "Good customer service",
    "reviewText": "After some initial glitches due to some broken parts (mostly cosmetic), we were able to repair our Porch Potty and install it on our back patio. Customer Service gave us some hints on using the Porch Potty with a dog that is already potty-trained. Our dog is somewhat finicky about where she is willing to go potty. I think that she'll adapt with additional practice, and her puppy will use it without a lot of coaxing, as he is still potty-training. The Customer Service reps are very responsive and helpful.",
    "reviewDate": null,
    "sourceUrl": "https://www.smartcustomer.com/"
  },
  {
    "url": "https://www.sitejabber.com/reviews/fashionnova.com",
    "company": "FashionNova",
    "domain": "fashionnova.com",
    "category": null,
    "rating": 1.0,
    "averageRating": null,
    "reviewCount": null,
    "reviewTitle": "Terrible service!",
    "reviewText": "Their customer service agents (if any) reply using templates that are unrelated to your question(s). They provide you with unhelpful answers which makes you wonder if anyone is really at the other end of the line. Plus, they use unreliable delivery services. Currently experiencing a delivery delay (hopefully a delay) with my last order. I reached out to them and they made no effort to look into the issue or communicate with this third party that they choose to do business with...My parcel has been in transit for 7 business days now. They referred me to the carrier... and how convenient was it to find out that the carrier's \"Contact us\" section doesn't work!",
    "reviewDate": null,
    "sourceUrl": "https://www.smartcustomer.com/"
  }
]
```

### Pricing

Pay per result: **$2.00 per 1,000 results**. Platform usage is included. Runs stop at **Max results**, so cost is predictable.

### Is it legal to scrape this site?

This Actor extracts only publicly available, non-personal information from sitejabber.com. It does not log in or bypass access controls. Make sure your use of the data complies with the site's terms and the laws that apply to you.

### Reliability

This Actor is checked automatically several times a day. When the website changes its layout, the extractor is repaired and re-tested against the same output fields, so your integrations keep working.

# Actor input Schema

## `category` (type: `string`):

SmartCustomer category slug, for example 'clothing-apparel', 'marketplace' or 'electronics'. You can also paste a full category URL. Leave empty to scrape the latest reviews feed on the homepage.

## `page` (type: `integer`):

Listing page number to start from. This only applies to category pages.

## `maxItems` (type: `integer`):

Stop after this many results. You are charged per result, so this also caps the cost.

## `maxPages` (type: `integer`):

Maximum number of pages to load (listing pages and pagination).

## `proxyConfiguration` (type: `object`):

Proxies help avoid blocking. Datacenter proxies are enough for most runs.

## `debugSaveHtml` (type: `boolean`):

Store the HTML of the first pages in the key-value store, for troubleshooting.

## Actor input object example

```json
{
  "page": 1,
  "maxItems": 100,
  "maxPages": 20,
  "proxyConfiguration": {
    "useApifyProxy": true
  },
  "debugSaveHtml": false
}
```

# Actor output Schema

## `results` (type: `string`):

Records extracted from sitejabber.com, one dataset item each.

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "category": "",
    "proxyConfiguration": {
        "useApifyProxy": true
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("manfromgold/sitejabber-com-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "category": "",
    "proxyConfiguration": { "useApifyProxy": True },
}

# Run the Actor and wait for it to finish
run = client.actor("manfromgold/sitejabber-com-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "category": "",
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}' |
apify call manfromgold/sitejabber-com-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,manfromgold/sitejabber-com-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/nqTsgI0KquWZXw0Mg/builds/HN6z4YZc408Ga8gP5/openapi.json