# Trustpilot Scraper - Company Reviews & Ratings to CSV/Excel (`matrix-crawl/trustpilot-scraper`) Actor Scrape Trustpilot company data and reviews at scale. Browse by category or target specific domains (apple.com, nike.com). Extract TrustScore, review count, website, phone, address, categories — plus full reviews with rating, text, author, date and company reply. No login, no API key. - **URL**: https://apify.com/matrix-crawl/trustpilot-scraper.md - **Developed by:** [Matrix Crawl](https://apify.com/matrix-crawl) (community) - **Categories:** Lead generation, SEO tools, Automation - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $15.00 / 1,000 results This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Scraper — Company Reviews, Ratings & Contacts to CSV/Excel **Scrape Trustpilot company data and reviews at scale.** Pull companies by category or scrape specific businesses by domain — TrustScore, review count, website, phone, address, categories — plus full reviews (title, text, rating, author, date, company reply). Export to CSV, Excel or JSON. No login, no API key. `trustpilot scraper` · `trustpilot reviews` · `review scraper` · `company ratings` · `reputation monitoring` · `competitor research` · `lead generation` · `trustscore` Built for reputation monitoring, competitor and market research, and lead generation. --- ### 👥 Who Is This For? * **Reputation / CX teams:** Track a company's reviews, ratings, and reply behavior over time. * **Market & competitor research:** Compare TrustScores and review volumes across a category. * **Sales / lead-gen:** Pull companies (with website + phone) from a Trustpilot category. --- ### ⚡ Features * **Two modes** — browse a **category** (many companies) or scrape **specific company domains**. * **Company data** — name, TrustScore, stars, review count, website, phone, email, address, categories, logo. * **Reviews (optional)** — title, text, rating, author, country, dates, and company reply, with sort + language control. * **You control cost** — caps per company and per whole run. * **De-duplicated** — by company domain. * **Export** — CSV/Excel/JSON, or call via Apify's MCP server. --- ### 🚀 How to Use **Category mode:** add category slugs (from `trustpilot.com/categories/{slug}`), e.g. `bank`, `electronics_technology`. **Company mode:** add domains, e.g. `apple.com`, `nike.com` (full Trustpilot review URLs work too). When set, categories are ignored. Turn on **Scrape reviews** to collect reviews, and set **Max reviews per company** / **Max reviews total** to control volume and cost. #### Sample Input ```json { "companyDomains": ["apple.com", "nike.com"], "scrapeReviews": true, "maxReviewsPerCompany": 100, "reviewsSort": "recency", "reviewLanguage": "all", "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": ["RESIDENTIAL"] } } ```` *** ### 📊 Output — Company fields | Field | Type | Example | |-------|------|---------| | `name` | string | `"Happen Bank"` | | `domain` | string | `"happen.com"` | | `trustpilotUrl` | string | `"https://www.trustpilot.com/review/happen.com"` | | `trustScore` | number | `4.7` | | `stars` | number | `4.5` | | `reviewCount` | integer | `13879` | | `reviewsLast12Months` | integer | `6836` | | `website` | string | null | `"https://happen.com"` | | `email` | string | null | `null` | | `phone` | string | null | `"(888) 596-3157"` | | `address` / `city` / `zipCode` / `country` | string | null | `"88 Kearny St"` / `"San Francisco"` … | | `categories` | string | null | `"Bank, Financial Institution"` | | `categoryHierarchy` | string | null | `"Bank"` | | `isClaimed` / `isClosed` | boolean | `true` / `false` | | `logoUrl` | string | null | `"https://…/logo.png"` | | `scrapedAt` | string (ISO) | `"2026-07-02T10:00:00.000Z"` | #### With **Scrape reviews** on — each company gains `reviews[]` | Review field | Description | |-------|-------------| | `title`, `text`, `rating` | Review headline, body, 1–5 stars | | `author`, `authorCountry`, `authorReviewCount` | Reviewer name, country, their review count | | `experiencedDate`, `publishedDate` | When the experience happened / review posted | | `isVerified`, `reviewSource` | Verification flag + source | | `reply` | Company's response `{ message, publishedDate }` if any | Plus `reviewsScraped` (how many were captured for that company). #### Sample Output ```json { "name": "Happen Bank", "domain": "happen.com", "trustpilotUrl": "https://www.trustpilot.com/review/happen.com", "trustScore": 4.7, "stars": 4.5, "reviewCount": 13880, "reviewsLast12Months": 6836, "website": "https://happen.com", "email": null, "phone": "(888) 596-3157", "address": "88 Kearny Street, Suite 600", "city": "San Francisco", "zipCode": "94108", "country": "US", "categories": "Bank, Financial Institution", "categoryHierarchy": "Bank", "logoUrl": "https://s3-eu-west-1.amazonaws.com/tpd/logos/5060f52a00006400051bf99f/0x0.png", "isClaimed": true, "isClosed": false, "scrapedAt": "2026-07-02T20:10:03.463Z", "reviews": [ { "id": "6a456c97cb74d42d14dcfeb1", "title": "Worst bank ever", "text": "Worst bank ever! Loved Lending Club Bank that I had been with for 4 years. They switched to Happen ...", "rating": 1, "likes": 0, "author": "Disappointed and stuck", "authorReviewCount": 10, "authorCountry": "US", "experiencedDate": "2026-07-01T00:00:00.000Z", "publishedDate": "2026-07-01T21:37:59.000Z", "isVerified": false, "reviewSource": "Organic", "reply": { "message": "Thanks for bringing this to our attention and we’re sorry there have been issues ...", "publishedDate": "2026-07-02T16:23:40.000Z" } } ], "reviewsScraped": 1 } ``` *** ### 💡 Proxy (required) Uses **residential** proxy (Trustpilot blocks data-center IPs). Apify residential is the default and works out of the box; you can plug in your own for higher volume. ### ⚖️ Compliance & Responsible Use Reviews contain **personal data** (author names, locations). You are responsible for a lawful basis (e.g. GDPR) when collecting and using it, for anti-spam compliance in any outreach, and for respecting Trustpilot's Terms of Service and `robots.txt`. Collect and use publicly available data responsibly. # Actor input Schema ## `categories` (type: `array`): Trustpilot category slugs (from trustpilot.com/categories/{slug}), e.g. "bank", "electronics\_technology". Used when no company domains are given. ## `companyDomains` (type: `array`): Scrape specific companies instead of browsing categories, e.g. "apple.com", "nike.com". You may paste full Trustpilot review URLs too. When set, Categories is ignored. ## `country` (type: `string`): Optional country filter for category browsing, e.g. "US", "GB". ## `maxPagesPerCategory` (type: `integer`): Category pages to crawl per category (20 companies per page). ## `maxItems` (type: `integer`): Hard cap on total companies (category mode). 0 = no cap. ## `scrapeReviews` (type: `boolean`): Also collect each company's reviews (title, text, rating, author, date, company reply). Slower and uses more bandwidth — one browser request per review page (~20 reviews each). ## `maxReviewsPerCompany` (type: `integer`): Cap on reviews collected per company (0 = all). Default 20 ≈ one page. ## `maxReviewsTotal` (type: `integer`): Run-wide review ceiling across all companies (0 = no cap). Bill safety. ## `reviewsSort` (type: `string`): Order reviews are collected in. ## `reviewLanguage` (type: `string`): "all" captures reviews in every language/country. "site" keeps Trustpilot's default locale filtering. ## `debugLog` (type: `boolean`): Extra logging for troubleshooting. ## `proxyConfiguration` (type: `object`): Residential proxy is required — Trustpilot blocks data-center IPs. Default Apify residential works out of the box. ## Actor input object example ```json { "categories": [ "bank" ], "maxPagesPerCategory": 1, "maxItems": 20, "scrapeReviews": false, "maxReviewsPerCompany": 20, "maxReviewsTotal": 0, "reviewsSort": "recency", "reviewLanguage": "all", "debugLog": false, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } ``` # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "categories": [ "bank" ] }; // Run the Actor and wait for it to finish const run = await client.actor("matrix-crawl/trustpilot-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "categories": ["bank"] } # Run the Actor and wait for it to finish run = client.actor("matrix-crawl/trustpilot-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "categories": [ "bank" ] }' | apify call matrix-crawl/trustpilot-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=matrix-crawl/trustpilot-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Scraper - Company Reviews & Ratings to CSV/Excel", "description": "Scrape Trustpilot company data and reviews at scale. Browse by category or target specific domains (apple.com, nike.com). Extract TrustScore, review count, website, phone, address, categories — plus full reviews with rating, text, author, date and company reply. No login, no API key.", "version": "1.0", "x-build-id": "24UdCssctmg0NtNRR" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/matrix-crawl~trustpilot-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-matrix-crawl-trustpilot-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/matrix-crawl~trustpilot-scraper/runs": { "post": { "operationId": "runs-sync-matrix-crawl-trustpilot-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/matrix-crawl~trustpilot-scraper/run-sync": { "post": { "operationId": "run-sync-matrix-crawl-trustpilot-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "categories": { "title": "Categories", "type": "array", "description": "Trustpilot category slugs (from trustpilot.com/categories/{slug}), e.g. \"bank\", \"electronics_technology\". Used when no company domains are given.", "default": [ "bank" ], "items": { "type": "string" } }, "companyDomains": { "title": "Company domains (optional)", "type": "array", "description": "Scrape specific companies instead of browsing categories, e.g. \"apple.com\", \"nike.com\". You may paste full Trustpilot review URLs too. When set, Categories is ignored.", "items": { "type": "string" } }, "country": { "title": "Country filter (category mode)", "type": "string", "description": "Optional country filter for category browsing, e.g. \"US\", \"GB\"." }, "maxPagesPerCategory": { "title": "Max pages per category", "minimum": 1, "type": "integer", "description": "Category pages to crawl per category (20 companies per page).", "default": 1 }, "maxItems": { "title": "Maximum companies", "minimum": 0, "type": "integer", "description": "Hard cap on total companies (category mode). 0 = no cap.", "default": 20 }, "scrapeReviews": { "title": "Scrape reviews", "type": "boolean", "description": "Also collect each company's reviews (title, text, rating, author, date, company reply). Slower and uses more bandwidth — one browser request per review page (~20 reviews each).", "default": false }, "maxReviewsPerCompany": { "title": "Max reviews per company", "minimum": 0, "type": "integer", "description": "Cap on reviews collected per company (0 = all). Default 20 ≈ one page.", "default": 20 }, "maxReviewsTotal": { "title": "Max reviews total (whole run)", "minimum": 0, "type": "integer", "description": "Run-wide review ceiling across all companies (0 = no cap). Bill safety.", "default": 0 }, "reviewsSort": { "title": "Review sort order", "enum": [ "recency", "relevance" ], "type": "string", "description": "Order reviews are collected in.", "default": "recency" }, "reviewLanguage": { "title": "Review language", "enum": [ "all", "site" ], "type": "string", "description": "\"all\" captures reviews in every language/country. \"site\" keeps Trustpilot's default locale filtering.", "default": "all" }, "debugLog": { "title": "Debug logging", "type": "boolean", "description": "Extra logging for troubleshooting.", "default": false }, "proxyConfiguration": { "title": "Proxy configuration", "type": "object", "description": "Residential proxy is required — Trustpilot blocks data-center IPs. Default Apify residential works out of the box.", "default": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```