# CFPB Fintech & Bank Consumer Complaint Intelligence API (`mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper`) Actor

Extract official US CFPB consumer financial complaints against banks, fintech apps, crypto exchanges (Coinbase, Robinhood, PayPal), lenders & credit bureaus into JSON/CSV. Get complaint narratives, product issues, states & company responses. Built for law firms, quant funds & MCP AI.

- **URL**: https://apify.com/mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper.md
- **Developed by:** [Mehdad Sharifi](https://apify.com/mehdad-datalabs) (community)
- **Security:** Limited permissions
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $4.00 / 1,000 extracted cfpb complaints

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## CFPB Fintech, Crypto & Bank Consumer Complaint Intelligence Scraper API

Extract official US Consumer Financial Protection Bureau (CFPB) consumer complaints and regulatory dispute disclosures against banks, fintech apps, crypto exchanges, Buy Now Pay Later (BNPL) platforms, mortgage lenders, and credit bureaus directly into clean JSON, CSV, or Excel datasets.

Built for class-action and mass-tort law firms, short-selling hedge funds, fintech product and compliance teams, B2B reputation agencies, n8n and Make automation workflows, and AI agents (Claude MCP and Cursor)—with zero proxy fees required.

***

### Why Choose This CFPB Consumer Complaint & Fintech Risk Scraper?

| Feature | What You Get |
| :--- | :--- |
| Full Consumer Complaint Narratives | Extracts the complete consumer dispute text, product category, sub-product, specific issue, sub-issue, and geographic state/ZIP code. |
| Company Response & SLA Tracking | Shows how the bank or fintech resolved the complaint (e.g., Closed with monetary relief, Closed with explanation) and whether they met CFPB timely response mandates. |
| Fintech, Crypto & Banking Coverage | Track consumer disputes across major crypto platforms (Coinbase, Robinhood), digital wallets (PayPal, Venmo, Zelle, Cash App), BNPL lenders (Affirm, SoFi), and national banks (Chase, Bank of America, Wells Fargo, Citi). |
| Zero Proxy or API Key Costs | Built with resilient fallback handling so runs complete cleanly on cloud servers with near-zero compute cost. |
| AI Agent & MCP Server Ready | Plug directly into Claude Desktop, Cursor, LangChain, n8n, Make, or Zapier for automated compliance monitoring and sentiment analysis. |

***

### What Data Does This Actor Extract? (Sample JSON Output)

Every consumer complaint record is structured into a flat, ready-to-analyze JSON object:

```
{
  "complaintId": "9845120",
  "companyName": "COINBASE GLOBAL, INC.",
  "dateReceived": "2026-10-18",
  "dateSentToCompany": "2026-10-18",
  "product": "Money transfer, virtual currency, or money service",
  "subProduct": "Virtual currency",
  "issue": "Other transaction problem",
  "subIssue": "Unauthorized transaction or account locked",
  "companyResponseToConsumer": "Closed with explanation",
  "companyPublicResponse": "Company has responded to the consumer and the CFPB",
  "timelyResponse": "Yes",
  "consumerDisputed": "No",
  "state": "CA",
  "zipCode": "94105",
  "submittedVia": "Web",
  "complaintNarrative": "Account access was restricted during a pending transfer and customer support did not resolve the hold within the stated timeframe.",
  "matchedQuery": "Coinbase",
  "cfpbDetailUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/detail/9845120"
}
```

***

### How to Use CFPB Fintech & Bank Consumer Complaint Scraper

1. Enter Company Names or Keywords: Add one or more fintech apps, banks, crypto platforms, or complaint topics (e.g., Coinbase, Robinhood, PayPal, Zelle, Mortgage, Fraud).
2. Set Max Complaints to Extract: Choose the maximum number of complaint records to retrieve per run (default: 30, up to 500+).
3. Run & Export: Click Start and download your structured dataset in JSON, CSV, Excel, or XML, or connect directly via the Apify REST API.

***

### High-Value CFPB Complaint Categories & Signals

| Product Category | Common Issues Tracked | Who Uses This Data |
| :--- | :--- | :--- |
| Virtual Currency & Crypto | Account freezes, unauthorized transfers, withdrawal delays | Crypto risk analysts, short-bias quant funds, financial journalists |
| Mobile Wallets & P2P (Zelle / Venmo / Cash App) | Scam disputes, Regulation E unauthorized electronic fund transfers | Consumer protection attorneys, banking compliance officers |
| Credit Reporting & Bureaus | Incorrect credit report items, identity theft block failures | FCRA litigation law firms, credit repair SaaS platforms |
| Mortgages, Auto Loans & BNPL | Servicing errors, improper fees, repossession or foreclosure disputes | Fixed-income analysts, consumer lending competitors |

***

### Transparent Pay-Per-Event Pricing

You only pay for the exact complaint records extracted:

- Actor Startup (apify-actor-start): USD 0.01 per run.
- Extracted CFPB Complaint (cfpb-complaint-extracted): USD 0.004 per parsed complaint record (USD 4.00 per 1,000 complaints).
- Free Tier Friendly: With Apify's free USD 5.00 monthly credit, you can extract over 1,200 consumer complaint records every month for free.

***

### Top Use Cases

- Short-Selling & Equity Risk Research: Spikes in CFPB fraud, account-freeze, or billing complaints against public fintechs and banks (COIN, HOOD, PYPL, SOFI, AFRM, SQ, WFC) are leading indicators of regulatory enforcement actions and customer churn.
- Consumer Protection & Class-Action Law Firms: Identify recurring systemic issues across states and ZIP codes to evaluate class-action and Regulation E / FCRA litigation opportunities.
- Competitor Fintech Benchmarking: Track how rival fintech apps and neo-banks handle customer disputes and measure their monetary relief vs. non-monetary resolution rates.
- AI Compliance & Risk Research Agents (MCP): Give Claude Desktop, Cursor, or LangChain direct access to consumer complaint data via Apify's Model Context Protocol (MCP) server.

***

### Frequently Asked Questions (FAQ)

#### What is the CFPB Consumer Complaint Database?

The Consumer Financial Protection Bureau (CFPB) Consumer Complaint Database is an official US federal dataset containing complaints submitted by consumers regarding financial products and services—including bank accounts, credit cards, mortgages, student loans, P2P payment apps, and cryptocurrency exchanges—along with the company's official response.

#### How can hedge funds and equity analysts use CFPB complaint data?

Quantitative and fundamental analysts track month-over-month changes in complaint volume and issue severity (such as sudden spikes in "Account locked" or "Unauthorized transaction" filings) as an alternative data signal for customer dissatisfaction, rising fraud losses, or impending CFPB/SEC regulatory investigations.

#### How can I connect this CFPB Complaint API to Python, Google Sheets, or n8n?

You can trigger this Actor via the Apify REST API, the apify-client Python or Node.js SDK, or the official Apify integration node inside n8n, Make, and Zapier to export complaint records directly into Google Sheets, Slack, or your database.

***

### Explore Our Complete 15-API Financial, Biotech & B2B Intelligence Suite

- [SEC Form 4 Insider Trading Scraper & XML Parser API](https://apify.com/mehdad-datalabs/sec-form-4-insider-trading-scraper-xml-parser-api)
- [SEC Form 13F Institutional Holdings & Hedge Fund Whale Scraper](https://apify.com/mehdad-datalabs/sec-13f-institutional-holdings-hedge-fund-whale-scraper)
- [SEC Form N-PORT Mutual Fund & ETF Portfolio Holdings API](https://apify.com/mehdad-datalabs/sec-nport-etf-mutual-fund-holdings-xml-scraper)
- [SEC 10-K & 10-Q XBRL Financial Statements & Earnings API](https://apify.com/mehdad-datalabs/sec-10k-10q-xbrl-financial-statements-earnings-api)
- [SEC Form 8-K Corporate Events, M\&A & Executive Change Scraper](https://apify.com/mehdad-datalabs/sec-8k-corporate-events-ma-executive-change-scraper)
- [SEC Schedule 13D & 13G Activist Investor & 5%+ Ownership API](https://apify.com/mehdad-datalabs/sec-schedule-13d-13g-activist-investor-ownership-api)
- [SEC Form S-1 IPO Pipeline & Form 144 Insider Sale Notice API](https://apify.com/mehdad-datalabs/sec-ipo-s1-form144-insider-sale-scraper)
- [SEC Form D Startup Funding, VC Raise & Founder B2B Lead API](https://apify.com/mehdad-datalabs/sec-form-d-startup-funding-vc-b2b-lead-scraper)
- [SEC DEF 14A Executive Compensation & Proxy Statement API](https://apify.com/mehdad-datalabs/sec-def14a-ceo-executive-compensation-proxy-scraper)
- [CFPB Fintech & Bank Consumer Complaint Intelligence API](https://apify.com/mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper)
- [FDIC US Bank Directory, Deposits, Assets & B2B Lead API](https://apify.com/mehdad-datalabs/fdic-us-bank-directory-deposits-assets-b2b-scraper)
- [US Federal Government Contract Awards & DoD B2B Lead Scraper](https://apify.com/mehdad-datalabs/us-federal-government-contract-awards-dod-b2b-scraper)
- [FDA Drug Approvals, NDA/BLA Biotech Catalyst & Pharma API](https://apify.com/mehdad-datalabs/fda-drug-approvals-biotech-catalyst-pharma-b2b-scraper)
- [ClinicalTrials.gov Phase 1-3 Biotech Catalyst & B2B Lead API](https://apify.com/mehdad-datalabs/clinical-trials-biotech-catalyst-cro-b2b-lead-scraper)
- [US Doctor, Dentist & Medical Clinic B2B Lead Scraper API](https://apify.com/mehdad-datalabs/us-doctor-dentist-clinic-healthcare-b2b-lead-scraper)

# Actor input Schema

## `searchQueries` (type: `array`):

Enter financial company names, fintech apps, banks, or complaint topics to extract CFPB records.

## `maxResults` (type: `integer`):

Maximum number of verified CFPB complaint records to extract.

## Actor input object example

```json
{
  "searchQueries": [
    "Coinbase",
    "Robinhood",
    "PayPal"
  ],
  "maxResults": 30
}
```

# Actor output Schema

## `dataset` (type: `string`):

Clean table of verified CFPB complaints, target companies, financial products, issues, consumer narratives, and company responses

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {};

// Run the Actor and wait for it to finish
const run = await client.actor("mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {}

# Run the Actor and wait for it to finish
run = client.actor("mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{}' |
apify call mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,mehdad-datalabs/cfpb-fintech-bank-consumer-complaint-b2b-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/yoVF2NmCd8irudFie/builds/JNgEbdHdm845lKPiG/openapi.json