# Trustpilot Review Scraper (`mighty_monk/trustpilot-review-scraper`) Actor Scrape company profile and customer reviews from Trustpilot public pages. Extracts trust score, categories, ratings, review text, authors, and company replies with pagination support. - **URL**: https://apify.com/mighty\_monk/trustpilot-review-scraper.md - **Developed by:** [Harsh](https://apify.com/mighty_monk) (community) - **Categories:** E-commerce, Lead generation - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing from $2.00 / 1,000 review or company results This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ### What does Trustpilot Review Scraper do? **Trustpilot Review Scraper** extracts **company profile data** and **customer reviews** from public [Trustpilot](https://www.trustpilot.com) review pages. Give it one or more company URLs (or domains), set how many reviews you need, and get structured dataset items plus downloadable **CSV** and **Markdown** summaries. Built with **TypeScript**, **Crawlee CheerioCrawler**, and dual extraction: embedded **`__NEXT_DATA__`** (Next.js) with **CSS selector fallbacks**. Run it on the Apify platform for scheduling, API access, proxy rotation, and monitoring. ### Why use Trustpilot Review Scraper? - **Brand & reputation monitoring** — track trust scores and recent feedback for competitors or your own brand - **Lead research** — find businesses by category signals and public review volume - **Customer insight** — analyze rating distributions, verified reviews, and company reply quality - **Market research** — export clean review text for NLP / sentiment pipelines ### How to use Trustpilot Review Scraper 1. Open the Actor in Apify Console and click **Try for free** 2. Paste one or more Trustpilot company URLs, e.g. `https://www.trustpilot.com/review/amazon.com` (or bare domains like `amazon.com`) 3. Set **Max reviews**, optional **min/max rating**, and enable **Apify Proxy** (recommended) 4. Click **Start** and download results as JSON, CSV, Excel, or use the API ### Input | Field | Type | Default | Description | | -------------------- | -------- | ------------------ | -------------------------------------------------- | | `companyUrls` | string[] | amazon.com profile | Trustpilot `/review/{domain}` URLs or bare domains | | `maxReviews` | integer | `50` | Max reviews to collect in the run | | `minRating` | integer | `1` | Minimum star rating (1–5) | | `maxRating` | integer | `5` | Maximum star rating (1–5) | | `includeCompanyInfo` | boolean | `true` | Push a company summary item per company | | `maxConcurrency` | integer | `2` | Parallel requests | | `maxRequestRetries` | integer | `3` | HTTP retries | | `requestDelayMs` | integer | `500` | Used to derive requests/minute rate limit | | `proxyConfiguration` | object | Apify Proxy on | Proxy settings (residential recommended) | Example: ```json { "companyUrls": ["https://www.trustpilot.com/review/amazon.com"], "maxReviews": 20, "minRating": 1, "maxRating": 5, "includeCompanyInfo": true, "proxyConfiguration": { "useApifyProxy": true } } ```` ### Output The dataset contains **company** items and **review** items (`type` field distinguishes them). #### Company item | Field | Description | | ---------------------------- | --------------------------------- | | `name` | Display name | | `domain` / `identifyingName` | Trustpilot identifying domain | | `trustScore` | Trustpilot trust score | | `reviewCount` | Profile review count | | `stars` | Star rating | | `categories` | Category names | | `replyRate` | Company reply rate when available | | `companyUrl` | Source profile URL | #### Review item | Field | Description | | ------------------------------- | ----------------------------------------- | | `id` | Review id (deduped) | | `title` | Review title | | `text` | Review body | | `rating` | Stars 1–5 | | `date` | Published date (ISO when available) | | `author` | Consumer display name | | `authorLocation` | Country / location code | | `isVerified` | Verified purchase/experience flag | | `companyReply` | `{ text, date }` when the company replied | | `companyName` / `companyDomain` | Parent company | | `reviewUrl` | Link to the review when available | Example review: ```json { "type": "review", "id": "abc123", "title": "Fast shipping", "text": "Order arrived next day.", "rating": 5, "date": "2026-07-01T10:00:00.000Z", "author": "Jane D", "authorLocation": "US", "isVerified": true, "companyReply": null, "companyName": "Amazon", "companyDomain": "amazon.com", "companyUrl": "https://www.trustpilot.com/review/amazon.com", "extractionMethod": "next-data" } ``` #### Key-value store artifacts | Key | Content | | ------------- | -------------------- | | `REVIEWS.csv` | All reviews as CSV | | `SUMMARY.md` | Markdown run summary | | `OUTPUT` | JSON run stats | You can download the dataset in JSON, HTML, CSV, Excel, and other formats from the Output tab. ### Features - Company profile: name, domain, trustScore, reviewCount, stars, categories, replyRate - Reviews: id, title, text, rating, date, author, authorLocation, isVerified, companyReply - **Pagination** of review pages until `maxReviews` is reached - **Filter** by min/max rating - **Retries**, rate limiting, concurrency control - **Dedupe** by review id - Dual extraction: `__NEXT_DATA__` + DOM fallbacks - CSV + Markdown exports ### How much does it cost? This Actor uses **Pay-per-event (PPE)** pricing: - **Actor start**: small fixed fee per run - **Dataset item**: **$0.002** per result (company or review item) Example: scraping 1 company + 100 reviews ≈ 101 items ≈ **$0.20** (plus start event and platform compute). Free Apify tier credits apply as usual. ### Tips - Use **residential proxies** if you see WAF / “Verifying your connection” pages - Keep `maxConcurrency` low (1–3) for reliability - Raise `requestDelayMs` if you hit rate limits - Use `minRating` / `maxRating` to focus on complaints (1–2) or promoters (5) - Prefer official Trustpilot `/review/{domain}` URLs for best results ### Local development ```bash npm install npm run lint npm run format npm run build npm test apify run --purge ``` Copy `examples/input.json` into `storage/key_value_stores/default/INPUT.json` for local runs. ### Deploy ```bash apify login apify push ``` ### Limitations & legal - Trustpilot may show bot challenges; proxies improve success rate - Cheerio reads **server-rendered HTML**; heavy client-only changes may need updates - Page structure can change — extractor uses multiple fallbacks - Only scrape public pages you are allowed to access. Respect Trustpilot Terms of Service and applicable laws (e.g. GDPR). This Actor is for legitimate research and monitoring. ### FAQ **Can I pass a bare domain?**\ Yes — `amazon.com` is expanded to `https://www.trustpilot.com/review/amazon.com`. **Does it get company replies?**\ Yes, when present in `__NEXT_DATA__` or the review card DOM. **Where is the CSV?**\ In the run’s key-value store as `REVIEWS.csv`, plus `SUMMARY.md`. **Support**\ Open an issue on the Actor’s Issues tab for bugs or feature requests. Custom scrapers available on request. ### Project structure ```text .actor/ Actor metadata + input/output/dataset schemas examples/ Sample input/output JSON src/ main.ts Crawler setup, KV exports routes.ts Request handlers, pagination extractors.ts __NEXT_DATA__ + DOM parsers csv.ts REVIEWS.csv + SUMMARY.md builders types.ts TypeScript types utils.ts URL helpers, coercion test/ Vitest unit tests + HTML fixtures ``` # Actor input Schema ## `companyUrls` (type: `array`): Trustpilot company profile URLs (e.g. https://www.trustpilot.com/review/amazon.com) or bare domains (amazon.com). ## `maxReviews` (type: `integer`): Maximum number of reviews to collect across all companies in this run. ## `minRating` (type: `integer`): Only include reviews with star rating greater than or equal to this value (1–5). ## `maxRating` (type: `integer`): Only include reviews with star rating less than or equal to this value (1–5). ## `includeCompanyInfo` (type: `boolean`): Push a company summary dataset item (name, trustScore, reviewCount, categories, replyRate) per company. ## `maxConcurrency` (type: `integer`): Maximum parallel HTTP requests. Keep low to reduce rate-limiting. ## `maxRequestRetries` (type: `integer`): How many times to retry a failed HTTP request before giving up. ## `requestDelayMs` (type: `integer`): Approximate delay between requests via maxRequestsPerMinute (60000 / delay). ## `proxyConfiguration` (type: `object`): Apify Proxy settings. Trustpilot uses bot protection — residential proxy is strongly recommended. ## Actor input object example ```json { "companyUrls": [ "https://www.trustpilot.com/review/amazon.com" ], "maxReviews": 50, "minRating": 1, "maxRating": 5, "includeCompanyInfo": true, "maxConcurrency": 2, "maxRequestRetries": 3, "requestDelayMs": 500, "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } ``` # Actor output Schema ## `dataset` (type: `string`): No description ## `reviewsCsv` (type: `string`): No description ## `summaryMd` (type: `string`): No description ## `output` (type: `string`): No description # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "companyUrls": [ "https://www.trustpilot.com/review/amazon.com" ] }; // Run the Actor and wait for it to finish const run = await client.actor("mighty_monk/trustpilot-review-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "companyUrls": ["https://www.trustpilot.com/review/amazon.com"] } # Run the Actor and wait for it to finish run = client.actor("mighty_monk/trustpilot-review-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "companyUrls": [ "https://www.trustpilot.com/review/amazon.com" ] }' | apify call mighty_monk/trustpilot-review-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=mighty_monk/trustpilot-review-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Review Scraper", "description": "Scrape company profile and customer reviews from Trustpilot public pages. Extracts trust score, categories, ratings, review text, authors, and company replies with pagination support.", "version": "1.0", "x-build-id": "XcD1pAAn8g59bQT6H" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/mighty_monk~trustpilot-review-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-mighty_monk-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/mighty_monk~trustpilot-review-scraper/runs": { "post": { "operationId": "runs-sync-mighty_monk-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/mighty_monk~trustpilot-review-scraper/run-sync": { "post": { "operationId": "run-sync-mighty_monk-trustpilot-review-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "companyUrls" ], "properties": { "companyUrls": { "title": "Company URLs", "type": "array", "description": "Trustpilot company profile URLs (e.g. https://www.trustpilot.com/review/amazon.com) or bare domains (amazon.com).", "default": [ "https://www.trustpilot.com/review/amazon.com" ], "items": { "type": "string" } }, "maxReviews": { "title": "Max reviews", "minimum": 1, "maximum": 50000, "type": "integer", "description": "Maximum number of reviews to collect across all companies in this run.", "default": 50 }, "minRating": { "title": "Minimum rating", "minimum": 1, "maximum": 5, "type": "integer", "description": "Only include reviews with star rating greater than or equal to this value (1–5).", "default": 1 }, "maxRating": { "title": "Maximum rating", "minimum": 1, "maximum": 5, "type": "integer", "description": "Only include reviews with star rating less than or equal to this value (1–5).", "default": 5 }, "includeCompanyInfo": { "title": "Include company info", "type": "boolean", "description": "Push a company summary dataset item (name, trustScore, reviewCount, categories, replyRate) per company.", "default": true }, "maxConcurrency": { "title": "Max concurrency", "minimum": 1, "maximum": 20, "type": "integer", "description": "Maximum parallel HTTP requests. Keep low to reduce rate-limiting.", "default": 2 }, "maxRequestRetries": { "title": "Max request retries", "minimum": 0, "maximum": 10, "type": "integer", "description": "How many times to retry a failed HTTP request before giving up.", "default": 3 }, "requestDelayMs": { "title": "Request delay (ms)", "minimum": 0, "maximum": 60000, "type": "integer", "description": "Approximate delay between requests via maxRequestsPerMinute (60000 / delay).", "default": 500 }, "proxyConfiguration": { "title": "Proxy configuration", "type": "object", "description": "Apify Proxy settings. Trustpilot uses bot protection — residential proxy is strongly recommended.", "default": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```