# Reclame Aqui Scraper (`national_scrim/reclame-aqui-scraper`) Actor

Extrai reputação e reclamações públicas do Reclame Aqui.

- **URL**: https://apify.com/national\_scrim/reclame-aqui-scraper.md
- **Developed by:** [Bruno-Arantir](https://apify.com/national_scrim) (community)
- **Categories:**
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $4.50 / 1,000 results

This Actor is paid per event and usage. You are charged both the fixed price for specific events and for Apify platform usage.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

Actors are web data automations that power AI and operations. They run on the Apify platform to scrape websites, process data, connect APIs, and automate workflows.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

- **AI agents and MCP clients** — the [Apify MCP server](https://docs.apify.com/integrations/mcp.md) at `https://mcp.apify.com` (remote, streamable HTTP, OAuth on first use).
- **Agentic workflows and local Actor development** — [Agent Skills](https://apify.com/.well-known/agent-skills/index.json) with the [Apify CLI](https://docs.apify.com/cli/docs.md): `npm install -g apify-cli`, then `apify login`.
- **JavaScript/TypeScript projects** — the official [JS/TS client](https://docs.apify.com/api/client/js/docs.md): `npm install apify-client`.
- **Python projects** — the official [Python client](https://docs.apify.com/api/client/python/docs.md): `pip install apify-client`.
- **Any other language** — the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).

# README

## Reclame Aqui Scraper

**Public reputation and complaint listings from Brazil’s consumer-rights platform.**

Monitore a reputação de marcas no Reclame Aqui — nota, volumes, taxa de resposta e uma amostra de reclamações públicas — para CX, risco e competitive intel.

- Card da empresa + listagem pública de reclamações (título, data, status, cidade).
- Aceita slug (`nubank`), URL `/empresa/{slug}` ou busca por nome.
- HTTP primeiro; se o Cloudflare devolver challenge, tenta a **página pública** no Playwright. CAPTCHA = falha fechada.
- Filtro opcional de datas. Dedup por id/URL.
- Sem login, sem área da empresa, sem API HugMe paga.

### Fonte

Páginas públicas:

- `https://www.reclameaqui.com.br/empresa/{slug}/`
- `https://www.reclameaqui.com.br/empresa/{slug}/lista-reclamacoes/`
- `https://www.reclameaqui.com.br/busca/?q=`

O site costuma servir Cloudflare no datacenter. Em produção no Console Apify: **Use Apify Proxy → RESIDENTIAL → country BR**. O Actor tenta primeiro a API pública `iosearch.reclameaqui.com.br`, depois HTML + SessionPool, depois Playwright. **Não há instruções de bypass de CAPTCHA.**

Testes do parser usam fixture `__NEXT_DATA__` (não rotulada como captura ao vivo). Se o fetch direto for bloqueado no CI, `npm test` continua válido.

### Amostra de saída

Fixture ilustrativa (estrutura típica da página pública — **não é extração ao vivo desta semana**):

```json
{
  "recordType": "company",
  "companyName": "Nubank",
  "companySlug": "nubank",
  "score": 8.1,
  "replyRate": 97.2,
  "solvedRate": 78.5,
  "totalComplaints": 152340,
  "url": "https://www.reclameaqui.com.br/empresa/nubank/"
}
```

```json
{
  "recordType": "complaint",
  "title": "Cartão bloqueado sem motivo",
  "status": "Respondida",
  "city": "São Paulo",
  "createdAt": "2026-01-15T14:45:00.000Z",
  "url": "https://www.reclameaqui.com.br/nubank/cartao-bloqueado-sem-motivo_RA-20260115-001"
}
```

### Configuração

| Campo | Default | Descrição |
| --- | --- | --- |
| `companySlug` | nubank | Slug público |
| `companyUrl` | — | URL `/empresa/...` |
| `searchQuery` | — | Busca por nome |
| `maxItems` | 30 | Reclamações + card |
| `dateFrom` / `dateTo` | — | YYYY-MM-DD |
| `includeCompanyCard` | true | Item de reputação |
| `useBrowser` | true | Playwright se HTTP falhar |
| `proxyConfiguration` | — | Recomendado |

### PPE

Evento `dataset-item`: **US$ 4–5 / 1.000 itens** sugerido (browser + anti-bot).

### LGPD

Relatos de consumidores são dados pessoais. Use para fins legítimos (análise agregada, defesa do consumidor). Não coletamos e-mail, telefone nem sessão.

### Desenvolvimento

```bash
cd actors/reclame-aqui-scraper
npm install && npm test && npm run build
apify run
```

# Actor input Schema

## `companySlug` (type: `string`):

Identificador público da página, ex. nubank, itau, magazineluiza.

## `companyUrl` (type: `string`):

Alternativa ao slug. Ex.: https://www.reclameaqui.com.br/empresa/nubank/

## `searchQuery` (type: `string`):

Se não souber o slug, busca na página pública /busca/?q=

## `maxItems` (type: `integer`):

Quantas reclamações amostrais gravar além do card da empresa. Teto 5.000.

## `dateFrom` (type: `string`):

Filtro opcional YYYY-MM-DD sobre a data pública da reclamação.

## `dateTo` (type: `string`):

Filtro opcional YYYY-MM-DD.

## `includeCompanyCard` (type: `boolean`):

Grava um item company com nota, volumes e taxa de resposta.

## `useBrowser` (type: `boolean`):

O Reclame Aqui usa Cloudflare. HTTP é tentado primeiro; se vier challenge, o Playwright abre a página pública. CAPTCHA continua sendo falha fechada — sem bypass.

## `proxyConfiguration` (type: `object`):

Padrão em produção: Apify RESIDENTIAL + país BR. Console → Use Apify Proxy, grupo RESIDENTIAL, country BR. Datacenter = Cloudflare.

## Actor input object example

```json
{
  "companySlug": "nubank",
  "maxItems": 15,
  "includeCompanyCard": true,
  "useBrowser": true,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}
```

# Actor output Schema

## `results` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companySlug": "nubank",
    "maxItems": 15,
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": [
            "RESIDENTIAL"
        ]
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("national_scrim/reclame-aqui-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "companySlug": "nubank",
    "maxItems": 15,
    "proxyConfiguration": {
        "useApifyProxy": True,
        "apifyProxyGroups": ["RESIDENTIAL"],
    },
}

# Run the Actor and wait for it to finish
run = client.actor("national_scrim/reclame-aqui-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companySlug": "nubank",
  "maxItems": 15,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ]
  }
}' |
apify call national_scrim/reclame-aqui-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,national_scrim/reclame-aqui-scraper"
        }
    }
}

```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/Lf3wS9cgwDPqdRaqY/builds/lRPOBIbgh3kczdAfb/openapi.json