# Find negative guest reviews for a hotel

**Use case:** 

Surface the lowest-scoring guest reviews for any Booking.com listing - spot recurring complaints, monitor service quality, or benchmark against competitors.

## Input

```json
{
  "urls": [
    {
      "url": "https://www.booking.com/hotel/de/premier-inn-koln-city-sud.html"
    }
  ],
  "sort": "Newest first",
  "maxReviews": 200,
  "timeOfYear": "ALL",
  "scoreRange": "Very Poor (1-3)",
  "language": [
    "ALL"
  ],
  "customerType": "ALL",
  "proxyConfiguration": {
    "useApifyProxy": true
  }
}
```

## Output

```json
{
  "hotelName": {
    "label": "Hotel",
    "format": "string"
  },
  "score": {
    "label": "Score",
    "format": "number"
  },
  "title": {
    "label": "Review Title",
    "format": "string"
  },
  "positiveText": {
    "label": "Positive",
    "format": "string"
  },
  "negativeText": {
    "label": "Negative",
    "format": "string"
  },
  "date": {
    "label": "Date",
    "format": "string"
  },
  "countryName": {
    "label": "Guest Country",
    "format": "string"
  },
  "customerType": {
    "label": "Customer Type",
    "format": "string"
  },
  "lang": {
    "label": "Language",
    "format": "string"
  }
}
```

## About this Actor

This example demonstrates how to use [Booking.com Review Scraper](https://apify.com/plowdata/booking-com-review-scraper) with a specific input configuration. Visit the [Actor detail page](https://apify.com/plowdata/booking-com-review-scraper) to learn more, explore other use cases, and run it yourself.