# Trustpilot Reviews Scraper — Ratings, Reviews & Replies (`ruslanzotkin/trustpilot-reviews-scraper`) Actor 💰 From $0.50 / 1,000 reviews. Export Trustpilot reviews for any business — rating, text, reviewer, country, date, verified flag & business reply — plus TrustScore and total review count. No API key, pay per review. - **URL**: https://apify.com/ruslanzotkin/trustpilot-reviews-scraper.md - **Developed by:** [Ruslan Zotkin](https://apify.com/ruslanzotkin) (community) - **Categories:** Lead generation, E-commerce - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks - **User rating**: No ratings yet ## Pricing Pay per event This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Reviews Scraper — Ratings, Reviews & Replies Export **Trustpilot** reviews for any business into clean, structured data — **rating, title, text, reviewer, country, date, verified flag, business reply** — plus the company's **TrustScore** and total review count. No API key, no login. Pay per review. > 🏅 **Reliable where HTTP fails.** Trustpilot sits behind an AWS-WAF JS challenge that blocks plain HTTP scrapers. This actor renders each page in a real headless browser (works from datacenter IPs — no pricey residential needed) and reads Trustpilot's own embedded `__NEXT_DATA__`, so you get **complete, consistent reviews with full pagination** instead of half-empty rows. --- ### 🎯 What you get Per review (one dataset row), with the business denormalized onto each row: | Field | Description | |---|---| | `businessName` / `businessDomain` | Company name + identifying domain | | `businessTrustScore` | TrustScore (0–5) | | `businessReviewCount` | Total reviews on Trustpilot | | `categories` | Trustpilot categories | | `rating` | Star rating of the review (1–5) | | `title` / `text` | Review headline + full body | | `consumerName` / `consumerCountry` | Reviewer name + country | | `consumerReviewCount` | How many reviews that reviewer has written | | `isVerified` | Verified-purchase flag | | `likes` | Useful-votes count | | `publishedDate` / `experiencedDate` | When posted / when the experience happened | | `replyMessage` / `replyDate` | The business's reply, if any | | `language` | Review language | | `reviewUrl` | Direct link to the review | --- ### 🛠️ Input | Field | Type | Default | Description | |---|---|---|---| | `businessDomains` | string[] | `["gorgias.com"]` | Domains (`gorgias.com`) or names (`Klarna`). Pass the domain for an exact match. | | `startUrls` | URL[] | — | Trustpilot review URLs, e.g. `https://www.trustpilot.com/review/gorgias.com`. | | `maxReviewsPerBusiness` | integer | 100 | Cap per business (controls cost). Reviews come 20 per page. | | `sort` | enum | `recency` | `recency` (newest first) or `relevance`. | | `proxyConfiguration` | object | off | Optional. Trustpilot is usually reachable from datacenter directly; enable only if blocked. | #### Example ```json { "businessDomains": ["gorgias.com", "klarna.com"], "maxReviewsPerBusiness": 200, "sort": "recency" } ```` *** ### 💡 Use cases - **Reputation & competitor monitoring** — track TrustScore and incoming reviews over time (schedule it). - **Voice-of-customer / product research** — mine complaints, feature requests, and praise at scale. - **CX analytics** — feed verified reviews + business replies into sentiment/topic models. - **Lead qualification** — assess vendor reputation before outreach or purchase. ### 💵 Pricing Pay-per-event, all-inclusive (compute + proxy in the price): - **Review** (`review-scraped`) — charged per exported review. Reviews come 20 per page, so per-review cost stays low. No subscription. ### ❓ FAQ **Need an API key or login?** No. **Why headless?** Trustpilot blocks plain HTTP with an AWS-WAF challenge; a real browser passes it from datacenter IPs, keeping cost low while staying reliable. **How many reviews can I get?** All of them — the actor paginates (`?page=N`) up to your `maxReviewsPerBusiness` cap. **Newest first?** Set `sort: recency` (default). **Is scraping Trustpilot legal?** This extracts only **public** review data. Comply with Trustpilot's Terms and applicable law (GDPR/CCPA); reviewer names are public on the page. ### 🛟 Support Open an issue with your run ID for bugs or field requests. # Actor input Schema ## `businessDomains` (type: `array`): Businesses to scrape, e.g. "gorgias.com" or "Klarna". A domain is matched exactly; a plain name is guessed to .com (pass the domain for accuracy). ## `startUrls` (type: `array`): Direct Trustpilot pages, e.g. https://www.trustpilot.com/review/gorgias.com . Use instead of, or together with, domains. ## `maxReviewsPerBusiness` (type: `integer`): Cap on reviews exported per business (controls your cost). Reviews come 20 per page. ## `sort` (type: `string`): Order of reviews. Recency = newest first (best for monitoring). ## `proxyConfiguration` (type: `object`): Optional proxy. Trustpilot is usually reachable from datacenter directly; enable a proxy only if you hit blocks. ## Actor input object example ```json { "businessDomains": [ "gorgias.com" ], "maxReviewsPerBusiness": 100, "sort": "recency", "proxyConfiguration": { "useApifyProxy": false } } ``` # Actor output Schema ## `reviews` (type: `string`): One row per Trustpilot review (with business TrustScore & metadata) in the default dataset. # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "businessDomains": [ "gorgias.com" ], "maxReviewsPerBusiness": 100, "proxyConfiguration": { "useApifyProxy": false } }; // Run the Actor and wait for it to finish const run = await client.actor("ruslanzotkin/trustpilot-reviews-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "businessDomains": ["gorgias.com"], "maxReviewsPerBusiness": 100, "proxyConfiguration": { "useApifyProxy": False }, } # Run the Actor and wait for it to finish run = client.actor("ruslanzotkin/trustpilot-reviews-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "businessDomains": [ "gorgias.com" ], "maxReviewsPerBusiness": 100, "proxyConfiguration": { "useApifyProxy": false } }' | apify call ruslanzotkin/trustpilot-reviews-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=ruslanzotkin/trustpilot-reviews-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Reviews Scraper — Ratings, Reviews & Replies", "description": "💰 From $0.50 / 1,000 reviews. Export Trustpilot reviews for any business — rating, text, reviewer, country, date, verified flag & business reply — plus TrustScore and total review count. No API key, pay per review.", "version": "0.1", "x-build-id": "LrdabnaVbS6RsOTTF" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/ruslanzotkin~trustpilot-reviews-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-ruslanzotkin-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/ruslanzotkin~trustpilot-reviews-scraper/runs": { "post": { "operationId": "runs-sync-ruslanzotkin-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/ruslanzotkin~trustpilot-reviews-scraper/run-sync": { "post": { "operationId": "run-sync-ruslanzotkin-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "businessDomains": { "title": "Business domains or names", "type": "array", "description": "Businesses to scrape, e.g. \"gorgias.com\" or \"Klarna\". A domain is matched exactly; a plain name is guessed to .com (pass the domain for accuracy).", "items": { "type": "string" } }, "startUrls": { "title": "Trustpilot review URLs", "type": "array", "description": "Direct Trustpilot pages, e.g. https://www.trustpilot.com/review/gorgias.com . Use instead of, or together with, domains.", "items": { "type": "object", "required": [ "url" ], "properties": { "url": { "type": "string", "title": "URL of a web page", "format": "uri" } } } }, "maxReviewsPerBusiness": { "title": "Max reviews per business", "minimum": 0, "type": "integer", "description": "Cap on reviews exported per business (controls your cost). Reviews come 20 per page.", "default": 100 }, "sort": { "title": "Sort reviews by", "enum": [ "recency", "relevance" ], "type": "string", "description": "Order of reviews. Recency = newest first (best for monitoring).", "default": "recency" }, "proxyConfiguration": { "title": "Proxy (optional)", "type": "object", "description": "Optional proxy. Trustpilot is usually reachable from datacenter directly; enable a proxy only if you hit blocks." } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```