# Trustpilot Company Reviews & Ratings Scraper (`scrapers_lat/trustpilot-scraper`) Actor
Scrape Trustpilot company profiles and reviews by domain or URL: trust score, star distribution, review text, ratings, author and replies. Export JSON, CSV, Excel.
- **URL**: https://apify.com/scrapers\_lat/trustpilot-scraper.md
- **Developed by:** [Scrapers Lat](https://apify.com/scrapers_lat) (community)
- **Categories:** Automation, Lead generation, Developer tools
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet
## Pricing
from $6.00 / 1,000 results
This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.
Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have.
Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event
## What's an Apify Actor?
Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".
## How to integrate an Actor?
If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.
In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md):
```bash
npm install apify-client
```
In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md):
```bash
pip install apify-client
```
In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md):
````bash
# MacOS / Linux
curl -fsSL https://apify.com/install-cli.sh | bash
# Windows
irm https://apify.com/install-cli.ps1 | iex
```bash
In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md).
If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md).
For usage examples, see the [API](#api) section below.
For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).
# README
[](https://console.apify.com/actors/OcASOBPkF8gSdd85Y/input)
## Trustpilot Company Reviews & Ratings Scraper
> Extract Trustpilot company profiles and customer reviews by domain or URL: trust score, star distribution, review text, author, dates and company replies
40+ fields per record
Global coverage
JSON / CSV / Excel output formats
Updated 2026-07-04
### What you get
Two record types in one dataset: a company profile record for each company, and one record per customer review when reviews are enabled.
Company record fields:
- **companyName**: display name of the company on Trustpilot
- **domain**: the company website domain used as the Trustpilot identifier
- **trustpilotUrl**: the company review page on Trustpilot
- **websiteUrl**: the company website
- **trustScore**: the TrustScore value from 1 to 5
- **rating**: the rounded star rating shown on the profile
- **reviewsCount**: total number of reviews
- **reviewsLast12Months**: number of reviews in the last 12 months
- **ratingDistribution**: count of one, two, three, four and five star reviews plus total
- **categories**: business categories assigned on Trustpilot
- **categoryPath**: the full category breadcrumb
- **isClaimed**: whether the business has claimed its profile
- **claimedDate**: when the profile was claimed
- **verifiedByGoogle**: Google verification flag
- **verifiedPaymentMethod**: payment method verification flag
- **verifiedUserIdentity**: user identity verification flag
- **isClosed**: whether the business is marked closed
- **isTemporarilyClosed**: whether the business is temporarily closed
- **replyPercentage**: share of negative reviews the company replies to
- **locationsCount**: number of registered locations
- **consumerAlerts**: any consumer alerts Trustpilot has placed on the profile
- **email**, **phone**, **address**, **city**, **zipCode**, **country**: published contact details
- **observedAt**: when this profile was last seen by the scraper
Review record fields (when Include Reviews is enabled):
- **reviewId**: the unique review identifier
- **author**: the reviewer display name
- **authorCountry**: the reviewer country code
- **authorReviewsCount**: how many reviews the author has written
- **rating**: the review star rating from 1 to 5
- **title**: the review headline
- **text**: the full review body
- **language**: the review language ISO code
- **isVerified**: whether the review is verified
- **source**: how the review was collected
- **likes**: number of likes on the review
- **experienceDate**: the date of the customer experience
- **publishedDate**: when the review was published
- **updatedDate**: when the review was last edited
- **reply**: the company reply message and date, when present
- **reviewUrl**: direct link to the review
- **observedAt**: when this review was last seen by the scraper
### Who is it for
| Use case | Who benefits |
|---|---|
| Reputation monitoring | Brand and PR teams tracking TrustScore and new reviews |
| Review mining and voice of customer | Product and support teams finding recurring complaints |
| Competitor intelligence | Analysts comparing ratings across rival companies |
| Lead qualification | Sales teams scoring prospects by review volume and rating |
| Customer experience research | CX teams measuring reply rates and sentiment over time |
### Frequently Asked Questions
**How do I scrape reviews for a specific company on Trustpilot?**
Add the company website domain, for example amazon.com or booking.com, to the Company Domains field, or paste the full Trustpilot review URL into the Trustpilot Review URLs field. The scraper resolves each one to its Trustpilot profile and collects the profile plus its reviews.
**How many reviews can I collect per company?**
Set Max Reviews Per Company to any number. Trustpilot serves 20 reviews per page and the scraper paginates automatically until it reaches your limit or runs out of reviews. Large companies such as Amazon have tens of thousands of reviews available.
**Can I filter reviews by star rating or language?**
Yes. Use the Star Rating Filter to keep only one to five star reviews, and the Review Language field to restrict reviews to a single language such as en, es, de or fr. Leave both empty to collect everything.
**Does it include the company reply to each review?**
Yes. When a company has replied to a review, the reply message and its publish date are included in the review record. Reviews without a reply return an empty reply value.
**What happens if a domain has no Trustpilot profile?**
The scraper returns an error record for that entry with the input URL so you can see which companies were not found, while continuing with the rest of your list.
### Example use cases
Ready-to-run example tasks, each preconfigured for a common scenario. Open one and press run, or use it as a template:
- [Trustpilot Amazon Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-amazon-reviews): Scrape Amazon customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Hostinger Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-hostinger-reviews): Scrape Hostinger customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Nike Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-nike-reviews): Scrape Nike customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Booking Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-booking-reviews): Scrape Booking customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Paypal Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-paypal-reviews): Scrape Paypal customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Airbnb Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-airbnb-reviews): Scrape Airbnb customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Shopify Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-shopify-reviews): Scrape Shopify customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Netflix Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-netflix-reviews): Scrape Netflix customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Samsung Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-samsung-reviews): Scrape Samsung customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
- [Trustpilot Expedia Reviews & Ratings](https://apify.com/scrapers_lat/trustpilot-scraper/examples/trustpilot-expedia-reviews): Scrape Expedia customer reviews and TrustScore from Trustpilot: star ratings, review text, authors, dates and company replies. Export to JSON, CSV or Excel.
### Export, API and AI agents (x402 + MCP)
Export the scraped data to **JSON, CSV or Excel**, pull it as a **dataset** through the Apify **API**, or wire it into your app with **no code**. This web scraper and data extractor also works for bulk data extraction and scheduled runs.
For AI agents: this Actor is available on **x402**, Apify's agentic payment standard built with Coinbase. An AI agent can discover, pay for and run it on its own with a funded wallet and a single HTTP request: no account, no subscription, no API key and no human in the loop. It also runs as an **MCP** tool inside Claude, Cursor and other AI clients out of the box. Learn more about [x402 agentic payments on Apify](https://docs.apify.com/platform/integrations/x402).
### Related scrapers
Need data from the same space? Here are other scrapers we build and maintain:
- [Crunchbase Company Profile & Funding Scraper](https://apify.com/scrapers_lat/crunchbase-scraper): Company profiles, funding rounds and investor data from Crunchbase
- [BizQuest Business for Sale & Broker Contact Scraper](https://apify.com/scrapers_lat/bizquest-scraper): Businesses for sale with asking price and broker contacts
- [Doctoralia Doctor Profiles & Reviews Scraper](https://apify.com/scrapers_lat/doctoralia-scraper): Doctor profiles, specialties and patient reviews from Doctoralia
- [Google Play App Reviews & Ratings Scraper](https://apify.com/scrapers_lat/google-play-reviews-scraper): App reviews, ratings and developer replies from Google Play
- [Apple App Store Reviews & Ratings Scraper](https://apify.com/scrapers_lat/app-store-reviews-scraper): Customer reviews and ratings from the Apple App Store
- [LinkedIn Jobs, Company & Seniority Scraper](https://apify.com/scrapers_lat/linkedin-jobs-scraper): Job listings, company and seniority data from LinkedIn
### More scrapers at scrapers.lat
This actor is built and maintained by [scrapers.lat](https://scrapers.lat), where we publish scrapers for Latin American and US public platforms: real estate, jobs, e-commerce, company registries and government data. Browse the full catalog, see live sample output for each one, or ask us for a custom scraper at [scrapers.lat](https://scrapers.lat).
---
> This actor is an independent tool and has no affiliation with Trustpilot. It only accesses data that is publicly available on the platform. Use it in accordance with Trustpilot's terms of service.
# Actor input Schema
## `maxItems` (type: `integer`):
Maximum number of companies to process from your input list. Optional.
## `withReviews` (type: `boolean`):
When enabled, collects individual customer reviews (author, rating, title, text, dates, verification and company replies) for each company. Disable for company profile and rating summary only.
## `companyDomains` (type: `array`):
Company website domains to look up on Trustpilot, for example amazon.com, booking.com, hostinger.com. One company per entry.
## `trustpilotUrls` (type: `array`):
Optional. Direct Trustpilot review page URLs, for example https://www.trustpilot.com/review/www.booking.com.
## `maxReviews` (type: `integer`):
Maximum number of reviews to collect per company (20 per page). Only used when Include Reviews is enabled.
## `language` (type: `string`):
Optional. Restrict reviews to a single language by ISO code (for example en, es, de, fr). Leave empty for all languages.
## `stars` (type: `string`):
Optional. Only collect reviews with this star rating. Leave empty for all ratings.
## Actor input object example
```json
{
"maxItems": 10,
"withReviews": true,
"companyDomains": [
"amazon.com"
],
"trustpilotUrls": [],
"maxReviews": 100
}
````
# Actor output Schema
## `results` (type: `string`):
No description
# API
You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.
## JavaScript example
```javascript
import { ApifyClient } from 'apify-client';
// Initialize the ApifyClient with your Apify API token
// Replace the '' with your token
const client = new ApifyClient({
token: '',
});
// Prepare Actor input
const input = {
"maxItems": 10,
"companyDomains": [
"amazon.com"
],
"trustpilotUrls": [],
"maxReviews": 100
};
// Run the Actor and wait for it to finish
const run = await client.actor("scrapers_lat/trustpilot-scraper").call(input);
// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
console.dir(item);
});
// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs
```
## Python example
```python
from apify_client import ApifyClient
# Initialize the ApifyClient with your Apify API token
# Replace '' with your token.
client = ApifyClient("")
# Prepare the Actor input
run_input = {
"maxItems": 10,
"companyDomains": ["amazon.com"],
"trustpilotUrls": [],
"maxReviews": 100,
}
# Run the Actor and wait for it to finish
run = client.actor("scrapers_lat/trustpilot-scraper").call(run_input=run_input)
# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
print(item)
# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start
```
## CLI example
```bash
echo '{
"maxItems": 10,
"companyDomains": [
"amazon.com"
],
"trustpilotUrls": [],
"maxReviews": 100
}' |
apify call scrapers_lat/trustpilot-scraper --silent --output-dataset
```
## MCP server setup
```json
{
"mcpServers": {
"apify": {
"command": "npx",
"args": [
"mcp-remote",
"https://mcp.apify.com/?tools=scrapers_lat/trustpilot-scraper",
"--header",
"Authorization: Bearer "
]
}
}
}
```
## OpenAPI specification
```json
{
"openapi": "3.0.1",
"info": {
"title": "Trustpilot Company Reviews & Ratings Scraper",
"description": "Scrape Trustpilot company profiles and reviews by domain or URL: trust score, star distribution, review text, ratings, author and replies. Export JSON, CSV, Excel.",
"version": "0.1",
"x-build-id": "2Y6V4NzSGFK7QwMAn"
},
"servers": [
{
"url": "https://api.apify.com/v2"
}
],
"paths": {
"/acts/scrapers_lat~trustpilot-scraper/run-sync-get-dataset-items": {
"post": {
"operationId": "run-sync-get-dataset-items-scrapers_lat-trustpilot-scraper",
"x-openai-isConsequential": false,
"summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.",
"tags": [
"Run Actor"
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/inputSchema"
}
}
}
},
"parameters": [
{
"name": "token",
"in": "query",
"required": true,
"schema": {
"type": "string"
},
"description": "Enter your Apify token here"
}
],
"responses": {
"200": {
"description": "OK"
}
}
}
},
"/acts/scrapers_lat~trustpilot-scraper/runs": {
"post": {
"operationId": "runs-sync-scrapers_lat-trustpilot-scraper",
"x-openai-isConsequential": false,
"summary": "Executes an Actor and returns information about the initiated run in response.",
"tags": [
"Run Actor"
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/inputSchema"
}
}
}
},
"parameters": [
{
"name": "token",
"in": "query",
"required": true,
"schema": {
"type": "string"
},
"description": "Enter your Apify token here"
}
],
"responses": {
"200": {
"description": "OK",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/runsResponseSchema"
}
}
}
}
}
}
},
"/acts/scrapers_lat~trustpilot-scraper/run-sync": {
"post": {
"operationId": "run-sync-scrapers_lat-trustpilot-scraper",
"x-openai-isConsequential": false,
"summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.",
"tags": [
"Run Actor"
],
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/inputSchema"
}
}
}
},
"parameters": [
{
"name": "token",
"in": "query",
"required": true,
"schema": {
"type": "string"
},
"description": "Enter your Apify token here"
}
],
"responses": {
"200": {
"description": "OK"
}
}
}
}
},
"components": {
"schemas": {
"inputSchema": {
"type": "object",
"properties": {
"maxItems": {
"title": "Max Companies",
"minimum": 1,
"maximum": 1000000,
"type": "integer",
"description": "Maximum number of companies to process from your input list. Optional."
},
"withReviews": {
"title": "Include Reviews",
"type": "boolean",
"description": "When enabled, collects individual customer reviews (author, rating, title, text, dates, verification and company replies) for each company. Disable for company profile and rating summary only.",
"default": true
},
"companyDomains": {
"title": "Company Domains",
"type": "array",
"description": "Company website domains to look up on Trustpilot, for example amazon.com, booking.com, hostinger.com. One company per entry.",
"items": {
"type": "string"
}
},
"trustpilotUrls": {
"title": "Trustpilot Review URLs",
"type": "array",
"description": "Optional. Direct Trustpilot review page URLs, for example https://www.trustpilot.com/review/www.booking.com.",
"items": {
"type": "string"
}
},
"maxReviews": {
"title": "Max Reviews Per Company",
"minimum": 1,
"maximum": 100000,
"type": "integer",
"description": "Maximum number of reviews to collect per company (20 per page). Only used when Include Reviews is enabled."
},
"language": {
"title": "Review Language",
"type": "string",
"description": "Optional. Restrict reviews to a single language by ISO code (for example en, es, de, fr). Leave empty for all languages."
},
"stars": {
"title": "Star Rating Filter",
"enum": [
"1",
"2",
"3",
"4",
"5"
],
"type": "string",
"description": "Optional. Only collect reviews with this star rating. Leave empty for all ratings."
}
}
},
"runsResponseSchema": {
"type": "object",
"properties": {
"data": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"actId": {
"type": "string"
},
"userId": {
"type": "string"
},
"startedAt": {
"type": "string",
"format": "date-time",
"example": "2025-01-08T00:00:00.000Z"
},
"finishedAt": {
"type": "string",
"format": "date-time",
"example": "2025-01-08T00:00:00.000Z"
},
"status": {
"type": "string",
"example": "READY"
},
"meta": {
"type": "object",
"properties": {
"origin": {
"type": "string",
"example": "API"
},
"userAgent": {
"type": "string"
}
}
},
"stats": {
"type": "object",
"properties": {
"inputBodyLen": {
"type": "integer",
"example": 2000
},
"rebootCount": {
"type": "integer",
"example": 0
},
"restartCount": {
"type": "integer",
"example": 0
},
"resurrectCount": {
"type": "integer",
"example": 0
},
"computeUnits": {
"type": "integer",
"example": 0
}
}
},
"options": {
"type": "object",
"properties": {
"build": {
"type": "string",
"example": "latest"
},
"timeoutSecs": {
"type": "integer",
"example": 300
},
"memoryMbytes": {
"type": "integer",
"example": 1024
},
"diskMbytes": {
"type": "integer",
"example": 2048
}
}
},
"buildId": {
"type": "string"
},
"defaultKeyValueStoreId": {
"type": "string"
},
"defaultDatasetId": {
"type": "string"
},
"defaultRequestQueueId": {
"type": "string"
},
"buildNumber": {
"type": "string",
"example": "1.0.0"
},
"containerUrl": {
"type": "string"
},
"usage": {
"type": "object",
"properties": {
"ACTOR_COMPUTE_UNITS": {
"type": "integer",
"example": 0
},
"DATASET_READS": {
"type": "integer",
"example": 0
},
"DATASET_WRITES": {
"type": "integer",
"example": 0
},
"KEY_VALUE_STORE_READS": {
"type": "integer",
"example": 0
},
"KEY_VALUE_STORE_WRITES": {
"type": "integer",
"example": 1
},
"KEY_VALUE_STORE_LISTS": {
"type": "integer",
"example": 0
},
"REQUEST_QUEUE_READS": {
"type": "integer",
"example": 0
},
"REQUEST_QUEUE_WRITES": {
"type": "integer",
"example": 0
},
"DATA_TRANSFER_INTERNAL_GBYTES": {
"type": "integer",
"example": 0
},
"DATA_TRANSFER_EXTERNAL_GBYTES": {
"type": "integer",
"example": 0
},
"PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
"type": "integer",
"example": 0
},
"PROXY_SERPS": {
"type": "integer",
"example": 0
}
}
},
"usageTotalUsd": {
"type": "number",
"example": 0.00005
},
"usageUsd": {
"type": "object",
"properties": {
"ACTOR_COMPUTE_UNITS": {
"type": "integer",
"example": 0
},
"DATASET_READS": {
"type": "integer",
"example": 0
},
"DATASET_WRITES": {
"type": "integer",
"example": 0
},
"KEY_VALUE_STORE_READS": {
"type": "integer",
"example": 0
},
"KEY_VALUE_STORE_WRITES": {
"type": "number",
"example": 0.00005
},
"KEY_VALUE_STORE_LISTS": {
"type": "integer",
"example": 0
},
"REQUEST_QUEUE_READS": {
"type": "integer",
"example": 0
},
"REQUEST_QUEUE_WRITES": {
"type": "integer",
"example": 0
},
"DATA_TRANSFER_INTERNAL_GBYTES": {
"type": "integer",
"example": 0
},
"DATA_TRANSFER_EXTERNAL_GBYTES": {
"type": "integer",
"example": 0
},
"PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
"type": "integer",
"example": 0
},
"PROXY_SERPS": {
"type": "integer",
"example": 0
}
}
}
}
}
}
}
}
}
}
```