# Analyze dental clinic reviews: care, waiting time, fees

**Use case:** 

Paste the reviews of a dental practice, or give the dataset of a reviews scraper, and get per practice the themes patients praise or criticize (reception, waiting time, listening, care quality, fees, appointments), the severity of each complaint, the complaints still waiting for a reply and a short summary. The sample uses fictional reviews.

## Input

```json
{
  "reviews": [
    {
      "text": "Dr. Lewis explained every step and I felt no pain at all during the filling. Best dentist I have had.",
      "rating": 5,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-09-12"
    },
    {
      "text": "Waited 50 minutes past my appointment time, nobody apologized. The cleaning itself was fine.",
      "rating": 2,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-09-20"
    },
    {
      "text": "They charged me for an X-ray I never had and the front desk refuses to correct the bill.",
      "rating": 1,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-09-28"
    },
    {
      "text": "Easy online booking, kind hygienist, clean rooms.",
      "rating": 5,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-08-30",
      "reply": "Thank you, see you at your next check-up!"
    },
    {
      "text": "The crown was rushed and still hurts two weeks later.",
      "rating": 2,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-10-01"
    },
    {
      "text": "Reception was friendly but getting an appointment took three weeks.",
      "rating": 3,
      "placeName": "Smile Dental Studio (sample)",
      "category": "Dentist",
      "date": "2026-07-15"
    }
  ],
  "businessType": "health",
  "maxReviews": 500,
  "maxReviewsPerPlace": 100,
  "includeReviewText": true
}
```

## Output

```json
{
  "placeName": {
    "label": "Business",
    "format": "string"
  },
  "reviewsAnalyzed": {
    "label": "Reviews",
    "format": "integer"
  },
  "averageRating": {
    "label": "Rating",
    "format": "number"
  },
  "negativeShare": {
    "label": "Negative share",
    "format": "number"
  },
  "unansweredComplaints": {
    "label": "Unanswered complaints",
    "format": "integer"
  },
  "summary": {
    "label": "Summary",
    "format": "string"
  }
}
```

## How it works

### 1. Sign up on Apify or log in

The Review Analyzer API — Sentiment, Topics & Complaints Actor is ready to run with the inputs already set for "Analyze dental clinic reviews: care, waiting time, fees". [Sign up or log in](https://console.apify.com/create-task-from-example/f5nSHB8mWfynXEwG9) and you'll land in Apify Console with a copy of this exact task.

### 2. Start the "Analyze dental clinic reviews: care, waiting time, fees" task

The Review Analyzer API — Sentiment, Topics & Complaints Actor will start running based on the input automatically. You can also change all the input fields, like reviews, business type, and more, to match your specific use case.

### 3. Receive the "Analyze dental clinic reviews: care, waiting time, fees" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as business, reviews, rating, and more.

### 4. Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also [run the "Analyze dental clinic reviews: care, waiting time, fees" task via API](https://apify.com/sherwood/review-analyzer.md).

## About this Actor

This example demonstrates how to use [Review Analyzer API — Sentiment, Topics & Complaints](https://apify.com/sherwood/review-analyzer.md) with a specific input configuration. Visit the [Actor detail page](https://apify.com/sherwood/review-analyzer.md) to learn more, explore other use cases, and run it yourself.


## How to integrate an Actor?

This Task's input is already configured above. Use it as-is rather than inventing a new one.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For full API examples (JavaScript, Python, CLI, MCP, OpenAPI), see this Task's Actor page: https://apify.com/sherwood/review-analyzer.md

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).