# CFPB Consumer Complaint Trend Watch Scraper (`taroyamada/cfpb-consumer-complaint-trend-watch-scraper`) Actor Track public CFPB Consumer Complaint Database trends by company, product, issue, and watch terms for CX and compliance review. - **URL**: https://apify.com/taroyamada/cfpb-consumer-complaint-trend-watch-scraper.md - **Developed by:** [åĪŠéƒŽ åąąį”°](https://apify.com/taroyamada) (community) - **Categories:** Business, Automation - **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing from $50.00 / 1,000 cfpb trend alerts This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## CFPB Consumer Complaint Trend Watch Scraper Fintech, banking, CX, and compliance teams use this actor to monitor public CFPB Consumer Complaint Database trends. Provide company, product, issue, state, and keyword watch feeds. The actor returns source-linked complaint trend digest rows with consumer-submitted-data guardrails and no individual enrichment. ### Store Quickstart ```json { "feeds": [ { "id": "bank-overdraft", "name": "Bank overdraft complaints", "products": "Checking or savings account", "issues": "Problem with overdraft", "keywords": "overdraft,fee" } ], "watchTerms": "overdraft,fee,closed account", "datasetMode": "action_needed", "notifyOnNoNew": false } ```` ### Input Examples ```json { "feeds": [ { "id": "credit-reporting", "products": "Credit reporting or other personal consumer reports", "keywords": "incorrect information,dispute" } ], "lookbackDays": 30 } ``` ```json { "feeds": [ { "id": "company-watch", "companies": "Example Financial Inc.", "keywords": "transfer,account closed,refund" } ], "datasetMode": "new_only" } ``` ```json { "feeds": [ { "id": "state-watch", "products": "Mortgage", "states": "CA,TX,NY", "keywords": "servicing,escrow" } ], "delivery": "webhook", "webhookUrl": "https://example.com/cfpb-webhook" } ``` ### Sample Output ```json { "actorName": "cfpb-consumer-complaint-trend-watch-scraper", "rowType": "cfpb_digest", "feedId": "bank-overdraft", "feedName": "Bank overdraft complaints", "checkedAt": "2026-05-07T00:00:00.000Z", "status": "action_needed", "newDocCount": 1, "totalDocCount": 1, "changedSinceLastRun": true, "actionNeeded": true, "reviewNote": "Review public complaint records matching watch terms: overdraft. Treat records as consumer-submitted signals.", "signalTags": ["consumer_submitted", "not_agency_verified", "new_document", "watch_term_hit"], "watchTermHits": [ { "term": "overdraft", "docNumber": "123456", "title": "Example Bank | Checking or savings account | Problem with overdraft", "docType": "CONSUMER_COMPLAINT", "primaryAgency": "Consumer Financial Protection Bureau", "publicationDate": "2026-05-01T00:00:00.000Z", "htmlUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/" } ], "documents": [ { "complaintId": "123456", "consumerSubmitted": true, "agencyVerified": false, "individualEnrichment": false, "product": "Checking or savings account", "issue": "Problem with overdraft", "company": "Example Bank", "limitations": ["Complaint data is consumer-submitted and not a CFPB finding that wrongdoing occurred."] } ] } ``` ### Output Fields - `actorName`, `rowType`: stable canary and downstream routing fields; `rowType` is `cfpb_digest`. - `feedId`, `feedName`, `checkedAt`: watch target identity and run timestamp. - `status`: `stable`, `watch`, `action_needed`, or `error`. - `documents[].complaintId`: CFPB public complaint identifier. - `documents[].consumerSubmitted`: always true for this source class. - `documents[].agencyVerified`: false; do not treat complaint rows as findings of wrongdoing. - `documents[].individualEnrichment`: false; the actor must not enrich, profile, or contact individual consumers. ### Pricing And No-Change Billing Private Phase 8.6 build. Do not publish or count revenue until this actor's publication gate passes: active PPE pricing, chargedCount proof, no-change billing proof, source compliance, live canary, and demand gate. Planned PPE shape, still private until active pricing is verified on Apify: - `apify-actor-start`: `$0.00005` - `cfpb-trend-alert`: `$0.05` - `cfpb-digest`: `$0.30` - `cfpb-report`: `$2.50` (reserved for future bundled report mode) Runtime-charged event names are `cfpb-trend-alert` for action-needed/watch-term rows and `cfpb-digest` for non-alert digest rows. Delivery must receive Apify `chargedCount >= 1` before a billable row is considered delivered. Recurring no-change polls should use `datasetMode="action_needed"` or `new_only` and `notifyOnNoNew=false`. Dataset and webhook delivery both push billable rows through Apify `Actor.pushData(row, eventName)` before delivery; webhook users do not bypass PPE billing. ### Compliance Guardrails - CFPB complaint rows are consumer-submitted and are not CFPB findings that a company violated the law. - Do not infer wrongdoing, legal liability, credit risk, or consumer harm from a row count alone. - Do not enrich, identify, contact, or profile individual consumers. - Do not market this as a complaint submission tool. - Do not use official CFPB seals or imply agency endorsement. ### See Also - `ecfr-cfr-section-change-watch-scraper` for CFR section monitoring. - `website-content-extractor` for public page extraction after its own billing and publication gates pass. # Actor input Schema ## `feeds` (type: `array`): One watch target per company, product, issue, state, or keyword group. ## `watchTerms` (type: `string`): Global watch terms ## `lookbackDays` (type: `integer`): Lookback days ## `maxDocsPerFeed` (type: `integer`): Max complaints per feed ## `maxPagesPerFeed` (type: `integer`): Max pages per feed ## `datasetMode` (type: `string`): Dataset output mode ## `notifyOnNoNew` (type: `boolean`): Emit no-change rows ## `snapshotKey` (type: `string`): Snapshot key ## `cfpbApiUrl` (type: `string`): CFPB complaint API URL ## `requestTimeoutSeconds` (type: `integer`): HTTP timeout seconds ## `delivery` (type: `string`): Delivery mode ## `webhookUrl` (type: `string`): Webhook URL ## `dryRun` (type: `boolean`): Dry run ## `fixturePath` (type: `string`): Fixture path ## `nowIso` (type: `string`): Override current time ## Actor input object example ```json { "feeds": [ { "id": "bank-overdraft", "name": "Bank overdraft complaints", "products": "Checking or savings account", "issues": "Problem with overdraft", "keywords": "overdraft,fee" }, { "id": "credit-reporting-disputes", "name": "Credit reporting disputes", "products": "Credit reporting or other personal consumer reports", "keywords": "dispute,incorrect information" }, { "id": "fintech-company-watch", "name": "Company complaint watch", "companies": "Example Financial Inc.", "keywords": "account closed,transfer" } ], "lookbackDays": 30, "maxDocsPerFeed": 100, "maxPagesPerFeed": 3, "datasetMode": "action_needed", "notifyOnNoNew": false, "snapshotKey": "cfpb-consumer-complaint-trend-watch-state", "cfpbApiUrl": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/", "requestTimeoutSeconds": 30, "delivery": "dataset", "dryRun": false } ``` # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "feeds": [ { "id": "bank-overdraft", "name": "Bank overdraft complaints", "products": "Checking or savings account", "issues": "Problem with overdraft", "keywords": "overdraft,fee" }, { "id": "credit-reporting-disputes", "name": "Credit reporting disputes", "products": "Credit reporting or other personal consumer reports", "keywords": "dispute,incorrect information" }, { "id": "fintech-company-watch", "name": "Company complaint watch", "companies": "Example Financial Inc.", "keywords": "account closed,transfer" } ] }; // Run the Actor and wait for it to finish const run = await client.actor("taroyamada/cfpb-consumer-complaint-trend-watch-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`ðŸ’ū Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "feeds": [ { "id": "bank-overdraft", "name": "Bank overdraft complaints", "products": "Checking or savings account", "issues": "Problem with overdraft", "keywords": "overdraft,fee", }, { "id": "credit-reporting-disputes", "name": "Credit reporting disputes", "products": "Credit reporting or other personal consumer reports", "keywords": "dispute,incorrect information", }, { "id": "fintech-company-watch", "name": "Company complaint watch", "companies": "Example Financial Inc.", "keywords": "account closed,transfer", }, ] } # Run the Actor and wait for it to finish run = client.actor("taroyamada/cfpb-consumer-complaint-trend-watch-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("ðŸ’ū Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "feeds": [ { "id": "bank-overdraft", "name": "Bank overdraft complaints", "products": "Checking or savings account", "issues": "Problem with overdraft", "keywords": "overdraft,fee" }, { "id": "credit-reporting-disputes", "name": "Credit reporting disputes", "products": "Credit reporting or other personal consumer reports", "keywords": "dispute,incorrect information" }, { "id": "fintech-company-watch", "name": "Company complaint watch", "companies": "Example Financial Inc.", "keywords": "account closed,transfer" } ] }' | apify call taroyamada/cfpb-consumer-complaint-trend-watch-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=taroyamada/cfpb-consumer-complaint-trend-watch-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "CFPB Consumer Complaint Trend Watch Scraper", "description": "Track public CFPB Consumer Complaint Database trends by company, product, issue, and watch terms for CX and compliance review.", "version": "0.1", "x-build-id": "6GcVxs05RmPOTvHTQ" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/taroyamada~cfpb-consumer-complaint-trend-watch-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-taroyamada-cfpb-consumer-complaint-trend-watch-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/taroyamada~cfpb-consumer-complaint-trend-watch-scraper/runs": { "post": { "operationId": "runs-sync-taroyamada-cfpb-consumer-complaint-trend-watch-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/taroyamada~cfpb-consumer-complaint-trend-watch-scraper/run-sync": { "post": { "operationId": "run-sync-taroyamada-cfpb-consumer-complaint-trend-watch-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "feeds" ], "properties": { "feeds": { "title": "Complaint trend feeds", "type": "array", "description": "One watch target per company, product, issue, state, or keyword group.", "items": { "type": "object", "properties": { "id": { "title": "Feed ID", "type": "string", "description": "Feed ID" }, "name": { "title": "Feed name", "type": "string", "description": "Feed name" }, "companies": { "title": "Companies", "type": "string", "description": "Companies" }, "products": { "title": "Products", "type": "string", "description": "Products" }, "issues": { "title": "Issues", "type": "string", "description": "Issues" }, "states": { "title": "States", "type": "string", "description": "States" }, "keywords": { "title": "Keywords", "type": "string", "description": "Keywords" }, "lookbackDays": { "title": "Feed lookback days", "type": "integer", "minimum": 1, "maximum": 365, "description": "Feed lookback days" } } } }, "watchTerms": { "title": "Global watch terms", "type": "string", "description": "Global watch terms" }, "lookbackDays": { "title": "Lookback days", "minimum": 1, "maximum": 365, "type": "integer", "description": "Lookback days", "default": 30 }, "maxDocsPerFeed": { "title": "Max complaints per feed", "minimum": 1, "maximum": 1000, "type": "integer", "description": "Max complaints per feed", "default": 100 }, "maxPagesPerFeed": { "title": "Max pages per feed", "minimum": 1, "maximum": 20, "type": "integer", "description": "Max pages per feed", "default": 3 }, "datasetMode": { "title": "Dataset output mode", "enum": [ "all", "action_needed", "new_only" ], "type": "string", "description": "Dataset output mode", "default": "action_needed" }, "notifyOnNoNew": { "title": "Emit no-change rows", "type": "boolean", "description": "Emit no-change rows", "default": false }, "snapshotKey": { "title": "Snapshot key", "type": "string", "description": "Snapshot key", "default": "cfpb-consumer-complaint-trend-watch-state" }, "cfpbApiUrl": { "title": "CFPB complaint API URL", "type": "string", "description": "CFPB complaint API URL", "default": "https://www.consumerfinance.gov/data-research/consumer-complaints/search/api/v1/" }, "requestTimeoutSeconds": { "title": "HTTP timeout seconds", "minimum": 5, "maximum": 120, "type": "integer", "description": "HTTP timeout seconds", "default": 30 }, "delivery": { "title": "Delivery mode", "enum": [ "dataset", "webhook" ], "type": "string", "description": "Delivery mode", "default": "dataset" }, "webhookUrl": { "title": "Webhook URL", "type": "string", "description": "Webhook URL" }, "dryRun": { "title": "Dry run", "type": "boolean", "description": "Dry run", "default": false }, "fixturePath": { "title": "Fixture path", "type": "string", "description": "Fixture path" }, "nowIso": { "title": "Override current time", "type": "string", "description": "Override current time" } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```