# Reclame Aqui Scraper — Complaints & Company Reputation (`technicaldost/reclame-aqui-scraper-complaints`) Actor

Scrape Reclame Aqui complaints and company reputation in Brazil: complaint title and text, status, solved, would-deal-again, consumer score, company reply, category, product and problem, plus the company's score, solved rate and total complaints. $4 per 1,000 complaints.

- **URL**: https://apify.com/technicaldost/reclame-aqui-scraper-complaints.md
- **Developed by:** [Technical Dost Solutions](https://apify.com/technicaldost) (community)
- **Categories:** Business, Lead generation
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $4.00 / 1,000 complaints

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

Reclame Aqui Scraper extracts consumer complaints and company reputation from [Reclame Aqui](https://www.reclameaqui.com.br), Brazil's largest complaints and reputation platform. Enter company names (or Reclame Aqui company URLs) and get each complaint's **title, full text, status, whether it was solved, whether the consumer would deal again, consumer score, whether the company replied, category, product, problem type, city and date**, together with the company's **Reclame Aqui score, solved rate, reputation level and total complaints**. Built for customer-experience teams, competitor monitoring and market research in Brazil. Personal data stays masked as on the site.

### What you get

- Search companies by name, shortname or Reclame Aqui URL; the best match is chosen automatically.
- Complaint title and full text, status (pending, answered, resolved), solved, would-deal-again and consumer score.
- Category, product and problem names, consumer city and state, created and updated dates, and the complaint link.
- Company reputation on every row: score (0-10), solved percentage, reputation level (e.g. RA1000), total complaints, CNPJ and website.
- Company-only mode: set Maximum complaints to 0 to get one reputation row per company.
- Newest complaints first; up to 10,000 per company.

### How to use Reclame Aqui Scraper

1. Enter **Companies**, e.g. `Nubank`, `Magazine Luiza` or a URL like `https://www.reclameaqui.com.br/empresa/nubank/`.
2. Set **Maximum complaints per company** (0 for reputation only).
3. Run the Actor and export to Excel, CSV or JSON.
4. Schedule it daily to monitor new complaints about your brand or competitors.

### Input example

```json
{
  "companies": [
    "Nubank"
  ],
  "maxComplaintsPerCompany": 20
}
```

All fields are described in the **Input** tab.

### Output example

```json
{
  "complaintId": "IEvyEca_YpwMqFvE",
  "title": "Antecipei parcela e a fatura veio com valor maior",
  "text": "Antecipei uma parcela de uma compra e a parcela do mês seguinte já veio agora isso sem ter fechado a fatura...",
  "status": "PENDING",
  "solved": false,
  "wouldDealAgain": null,
  "consumerScore": null,
  "evaluated": false,
  "hasCompanyReply": false,
  "interactionsCount": 0,
  "category": "Cartão de Crédito",
  "product": "Fatura",
  "problem": "Cobrança indevida",
  "consumerCity": "Dom Pedro",
  "consumerState": "MA",
  "createdAt": "2026-10-22T19:46:54",
  "updatedAt": "2026-10-22T19:47:06",
  "url": "https://www.reclameaqui.com.br/nubank/antecipei-parcela-e-a-fatura-veio-com-valor-maior_IEvyEca_YpwMqFvE/",
  "companyId": "88850",
  "companyName": "Nubank",
  "companyShortname": "nubank",
  "companyScore": 8.7,
  "companySolvedPercent": 93.2,
  "companyTotalComplaints": 56618,
  "companyReputation": "RA1000",
  "companyVerified": true,
  "companySegment": "bancos-tradicionais-e-digitais",
  "companyWebsite": "http://www.nubank.com.br",
  "companyCity": "SAO PAULO",
  "companyState": "SP",
  "companyCnpj": "18236120000158",
  "companyUrl": "https://www.reclameaqui.com.br/empresa/nubank/",
  "scrapedAt": "2026-10-22T23:30:00.000Z"
}
```

#### Output fields

| Field | Description |
|---|---|
| `complaintId` | Complaint ID. |
| `title` | Complaint title. |
| `text` | Complaint text (masked as on the site). |
| `status` | PENDING, ANSWERED, NOT_ANSWERED, RESOLVED... |
| `solved` | Consumer marked it solved. |
| `wouldDealAgain` | Consumer would do business again. |
| `consumerScore` | Consumer's score for the company (0-10). |
| `evaluated` | Consumer evaluated the outcome. |
| `hasCompanyReply` | Company replied. |
| `interactionsCount` | Number of replies and follow-ups. |
| `category` | Category. |
| `product` | Product or service. |
| `problem` | Problem type. |
| `consumerCity` | Consumer's city. |
| `consumerState` | Consumer's state. |
| `createdAt` | Date posted. |
| `updatedAt` | Last update. |
| `url` | Complaint page. |
| `companyId` | Reclame Aqui company ID. |
| `companyName` | Company name. |
| `companyShortname` | Company shortname. |
| `companyScore` | Reclame Aqui score (0-10). |
| `companySolvedPercent` | Share of complaints solved (%). |
| `companyTotalComplaints` | Total complaints. |
| `companyReputation` | Reputation level, e.g. RA1000, GOOD, REGULAR. |
| `companyVerified` | Company is verified. |
| `companySegment` | Business segment. |
| `companyWebsite` | Company website. |
| `companyCity` | Company city. |
| `companyState` | Company state. |
| `companyCnpj` | CNPJ. |
| `companyUrl` | Company page on Reclame Aqui. |
| `scrapedAt` | Time of extraction. |

Export results as JSON, CSV, Excel, XML or HTML, or read them with the API.

### Use cases

- Customer experience: monitor new complaints about your brand and track the solved rate.
- Competitor intelligence: compare reputation scores and complaint topics across competitors.
- Market research and due diligence on Brazilian companies (CNPJ, score, complaint volume).
- Train or evaluate AI models on real Portuguese customer complaints.

### How much does Reclame Aqui Scraper cost?

This Actor uses **pay-per-event** pricing: **$0.004 per complaint** ($4 per 1,000). Platform usage is included. Company reputation rows (when Maximum complaints is 0) cost the same per company. Companies that are not found are free.

Set **Maximum cost per run** in the run options to cap your spend; the Actor stops when the limit is reached.

### Use Reclame Aqui Scraper with AI agents (MCP)

Give Claude, ChatGPT, Cursor or any MCP client this Actor as a tool through the hosted [Apify MCP server](https://mcp.apify.com):

```bash
claude mcp add --transport http apify "https://mcp.apify.com/?tools=technicaldost/reclame-aqui-scraper-complaints" --header "Authorization: Bearer YOUR_APIFY_TOKEN"
```

Or in a JSON MCP config:

```json
{
  "mcpServers": {
    "apify": {
      "url": "https://mcp.apify.com/?tools=technicaldost/reclame-aqui-scraper-complaints",
      "headers": { "Authorization": "Bearer YOUR_APIFY_TOKEN" }
    }
  }
}
```

The tool is named `technicaldost--reclame-aqui-scraper-complaints`. Ask your agent, for example, to *"run Reclame Aqui Scraper with {"companies": \["Nubank"], "maxComplaintsPerCompany": 20}"*.

### Run Reclame Aqui Scraper via API

```bash
curl -X POST "https://api.apify.com/v2/acts/technicaldost~reclame-aqui-scraper-complaints/run-sync-get-dataset-items?token=YOUR_APIFY_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"companies": ["Nubank"], "maxComplaintsPerCompany": 20}'
```

```python
from apify_client import ApifyClient

client = ApifyClient("YOUR_APIFY_TOKEN")
run = client.actor("technicaldost/reclame-aqui-scraper-complaints").call(run_input={"companies": ["Nubank"], "maxComplaintsPerCompany": 20})
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)
```

```js
import { ApifyClient } from 'apify-client';

const client = new ApifyClient({ token: 'YOUR_APIFY_TOKEN' });
const run = await client.actor('technicaldost/reclame-aqui-scraper-complaints').call({"companies": ["Nubank"], "maxComplaintsPerCompany": 20});
const { items } = await client.dataset(run.defaultDatasetId).listItems();
console.log(items);
```

### Integrations

Schedule runs (daily, hourly) in Apify Console and send results to Google Sheets, Slack, Make, Zapier, n8n, Airbyte or your own webhook.

### FAQ

#### Which companies are supported?

Any company listed on Reclame Aqui. Type its name as you would search on the site, or paste the company page URL for an exact match.

#### Is personal data included?

No. Consumer names, emails and contact details are not exported; texts are the masked versions Reclame Aqui publishes. Only the consumer's city and state are included, as shown on the site.

#### What order are complaints returned in?

Newest first, as on the company's complaint list.

#### Why does the Actor use Brazilian residential proxies?

Reclame Aqui blocks many data-center IPs. The Actor uses Apify residential proxies in Brazil by default, which is included in the price.

#### Is it legal to scrape this data?

The Actor collects publicly available information only and does not log in or bypass access controls. Use the data in line with the website's terms and the laws that apply to you, especially when processing personal data.

# Actor input Schema

## `companies` (type: `array`):

Company names or Reclame Aqui company URLs, e.g. Nubank, Magazine Luiza, https://www.reclameaqui.com.br/empresa/nubank/.

## `maxComplaintsPerCompany` (type: `integer`):

Newest complaints to save per company. Set 0 to get only the company's reputation row.

## `proxyConfiguration` (type: `object`):

Defaults to Apify residential proxies in Brazil, which Reclame Aqui accepts most reliably.

## Actor input object example

```json
{
  "companies": [
    "Nubank"
  ],
  "maxComplaintsPerCompany": 20,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountry": "BR"
  }
}
```

# Actor output Schema

## `results` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "companies": [
        "Nubank"
    ],
    "maxComplaintsPerCompany": 20,
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": [
            "RESIDENTIAL"
        ],
        "apifyProxyCountry": "BR"
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("technicaldost/reclame-aqui-scraper-complaints").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "companies": ["Nubank"],
    "maxComplaintsPerCompany": 20,
    "proxyConfiguration": {
        "useApifyProxy": True,
        "apifyProxyGroups": ["RESIDENTIAL"],
        "apifyProxyCountry": "BR",
    },
}

# Run the Actor and wait for it to finish
run = client.actor("technicaldost/reclame-aqui-scraper-complaints").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "companies": [
    "Nubank"
  ],
  "maxComplaintsPerCompany": 20,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountry": "BR"
  }
}' |
apify call technicaldost/reclame-aqui-scraper-complaints --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,technicaldost/reclame-aqui-scraper-complaints"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/NPHufZnMeu7WvnmoM/builds/Qg4ncsdbeB9ujLbYq/openapi.json