# Trustpilot Company Review Scraper (`technicaldost/trustpilot-review-scraper`) Actor

Scrape Trustpilot company reviews at scale: rating, title, text, author, date and reply. Analyze customer sentiment and monitor reputation across competitors. Structured JSON output.

- **URL**: https://apify.com/technicaldost/trustpilot-review-scraper.md
- **Developed by:** [Technical Dost Solutions](https://apify.com/technicaldost) (community)
- **Categories:** E-commerce, Lead generation
- **Stats:** 2 total users, 1 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $5.00 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.

Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event

## What's an Apify Actor?

Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.
Actors are written with capital "A".

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.
The best way to integrate Actors is as follows.

In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md):

```bash
npm install apify-client
```

In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md):

```bash
pip install apify-client
```

In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md):

````bash
# MacOS / Linux
curl -fsSL https://apify.com/install-cli.sh | bash
# Windows
irm https://apify.com/install-cli.ps1 | iex
```bash

In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md).

If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md).

For usage examples, see the [API](#api) section below.

For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt).


# README

## Trustpilot Company Review Scraper

### What this Actor does

Extract company review data from public Trustpilot review pages (or any other public review listing page) as clean, structured JSON.

It processes user-provided public URLs, prioritizes JSON-LD / schema.org structured data (`Review`, `AggregateRating`, `Organization`, `LocalBusiness`), and can optionally use a conservative fallback that reads visible public review blocks. It normalizes useful fields, deduplicates rows, and saves structured records to the Apify dataset.

### Why this Actor is useful

Brand, product, and CX teams pay for this kind of extraction because it replaces manual copy-pasting of reviews, creates repeatable review monitoring, feeds spreadsheets, dashboards, and sentiment pipelines, and turns scattered public review pages into a clean, API-ready dataset.

### Who this is for

- Brand and reputation managers
- Customer experience (CX) and support teams
- Product and marketing analysts
- Competitive intelligence researchers
- Agencies monitoring client reputation
- Data teams building review datasets

### Common use cases

- Track new reviews for your company or competitors
- Feed review text and ratings into a sentiment pipeline
- Monitor average rating and total review count over time
- Build recurring reputation-monitoring datasets
- Export reviews for analysis in spreadsheets or BI tools

### Input

| Field | Type | Description |
| --- | --- | --- |
| `startUrls` | array (required) | Public Trustpilot or review listing pages to extract from. Use only pages you may access without login or bypassing access controls. |
| `maxItems` | integer | Maximum rows to save. Default 50, min 1, max 10000. |
| `maxConcurrency` | integer | Pages processed in parallel. Default 3, min 1, max 20. |
| `extractionMode` | string | `structuredDataOnly` or `structuredDataWithFallback` (default). The fallback safely reads visible public review blocks. |
| `requestTimeoutSecs` | integer | Maximum time per page. Default 30, min 5, max 180. |
| `proxyConfiguration` | object | Optional Apify proxy configuration where permitted by your source review. |

### Output

| Field | Description |
| --- | --- |
| `companyName` | Name of the reviewed company or business. |
| `companyDomain` | Domain of the reviewed company when available. |
| `companyRatingValue` | Aggregate rating value for the company when published. |
| `companyReviewCount` | Total number of reviews reported for the company. |
| `reviewTitle` | Title or headline of the individual review. |
| `reviewText` | Body text of the review. |
| `reviewRating` | Star rating given in the review (typically 1-5). |
| `reviewAuthor` | Display name of the review author. |
| `reviewDate` | Date the review was published. |
| `reviewUrl` | Public URL of the review when available. |
| `sourceUrl` | URL where the data was extracted. |
| `detectedAt` | Timestamp when this Actor extracted the row. |
| `extractionMethod` | `structured_data` for schema data, or `fallback_public_review_listing` for visible public reviews. |
| `confidenceScore` | Heuristic confidence based on structured data availability and completeness. |
| `missingFields` | Required fields that were not available from the source page. |

### Sample input

```json
{
  "startUrls": [
    {
      "url": "https://www.trustpilot.com/review/www.apify.com"
    }
  ],
  "maxItems": 25,
  "maxConcurrency": 3,
  "extractionMode": "structuredDataWithFallback",
  "requestTimeoutSecs": 30
}
````

### Sample output

```json
{
  "companyName": "Apify",
  "companyDomain": "apify.com",
  "companyRatingValue": 4.6,
  "companyReviewCount": 128,
  "reviewTitle": "Excellent web scraping platform",
  "reviewText": "The Actors are reliable and the support team is responsive.",
  "reviewRating": 5,
  "reviewAuthor": "Jane D.",
  "reviewDate": "2026-06-15",
  "reviewUrl": "https://www.trustpilot.com/reviews/abc123",
  "sourceUrl": "https://www.trustpilot.com/review/www.apify.com",
  "detectedAt": "2026-06-27T00:00:00.000Z",
  "extractionMethod": "structured_data",
  "confidenceScore": 0.95,
  "missingFields": []
}
```

### Pricing

This Actor uses a pay-per-event model: **$0.005 per review result** saved to the dataset. You pay only for the structured review rows you receive, which makes recurring monitoring predictable and low-cost.

### How to use

Run this Actor on Apify with public review page URLs, export the dataset as JSON, CSV, or Excel, or pull it through the Apify API. Connect the output to Google Sheets, Make, Zapier, a webhook, your CRM, or an internal dashboard. For monitoring, save the input as an Apify task and schedule recurring runs to catch new reviews.

### Best practices

- Start with a small set of reviewed public review URLs.
- Prefer pages that expose schema.org / JSON-LD structured data.
- Use `structuredDataOnly` for highest precision; use `structuredDataWithFallback` for pages that only show visible review blocks.
- Keep `maxConcurrency` low for smaller sites.
- Review each source website's rules before scheduling recurring runs.

### Compliance and responsible use

This Actor is for public data only. It must not be used to bypass logins, paywalls, CAPTCHAs, or security systems, to collect private or sensitive personal data, or to support spam or abuse. Reviews processed here should be publicly published review notices. You are responsible for following applicable laws and each source website's rules.

### Limitations

- Output quality depends on the public structured data available on the source pages.
- Fallback extraction is intentionally conservative and only looks for visible public review block patterns. It does not claim universal site support.
- Dates and ratings are extracted as published; formats vary by site and are not reformatted or converted.
- Some fields may be empty when the source does not publish them; these appear in `missingFields`.
- The Actor does not claim support for any specific third-party review platform.
- Website markup and access policies can change.

### Troubleshooting

- Empty output usually means the page has no public structured review data and no visible review-block patterns.
- Invalid URL errors mean one or more input URLs are malformed.
- Slow runs can usually be improved by lowering `maxConcurrency`.
- Missing fields are source-data limitations, not inferred values.

### Changelog

- v0.1.0: Initial release with structured-data-first extraction, conservative public review-listing fallback, and confidence scoring.

# Actor input Schema

## `startUrls` (type: `array`):

Public Trustpilot company review pages (or any other public review listing pages) to extract from. Use only URLs you are allowed to access without login, paywall bypass, CAPTCHA bypass, or security circumvention.

## `maxItems` (type: `integer`):

Maximum number of normalized review rows to save. The Actor stops pushing new rows when this limit is reached.

## `maxConcurrency` (type: `integer`):

How many pages to process at once. Lower this for small sites or cautious monitoring.

## `extractionMode` (type: `string`):

Use review structured data only, or allow a conservative fallback that reads visible public review blocks on the page.

## `requestTimeoutSecs` (type: `integer`):

Maximum time to spend processing a single page before it is treated as failed.

## `proxyConfiguration` (type: `object`):

Optional Apify proxy configuration. Use only where permitted by the source website and your compliance process.

## Actor input object example

```json
{
  "startUrls": [
    {
      "url": "https://www.trustpilot.com/review/www.apify.com"
    }
  ],
  "maxItems": 50,
  "maxConcurrency": 3,
  "extractionMode": "structuredDataWithFallback",
  "requestTimeoutSecs": 30
}
```

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "startUrls": [
        {
            "url": "https://www.trustpilot.com/review/www.apify.com"
        }
    ]
};

// Run the Actor and wait for it to finish
const run = await client.actor("technicaldost/trustpilot-review-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = { "startUrls": [{ "url": "https://www.trustpilot.com/review/www.apify.com" }] }

# Run the Actor and wait for it to finish
run = client.actor("technicaldost/trustpilot-review-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"])
for item in client.dataset(run["defaultDatasetId"]).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "startUrls": [
    {
      "url": "https://www.trustpilot.com/review/www.apify.com"
    }
  ]
}' |
apify call technicaldost/trustpilot-review-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "command": "npx",
            "args": [
                "mcp-remote",
                "https://mcp.apify.com/?tools=technicaldost/trustpilot-review-scraper",
                "--header",
                "Authorization: Bearer <YOUR_API_TOKEN>"
            ]
        }
    }
}

```

## OpenAPI specification

```json
{
    "openapi": "3.0.1",
    "info": {
        "title": "Trustpilot Company Review Scraper",
        "description": "Scrape Trustpilot company reviews at scale: rating, title, text, author, date and reply. Analyze customer sentiment and monitor reputation across competitors. Structured JSON output.",
        "version": "0.1",
        "x-build-id": "2HLcfNY8eGCwteaIc"
    },
    "servers": [
        {
            "url": "https://api.apify.com/v2"
        }
    ],
    "paths": {
        "/acts/technicaldost~trustpilot-review-scraper/run-sync-get-dataset-items": {
            "post": {
                "operationId": "run-sync-get-dataset-items-technicaldost-trustpilot-review-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        },
        "/acts/technicaldost~trustpilot-review-scraper/runs": {
            "post": {
                "operationId": "runs-sync-technicaldost-trustpilot-review-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor and returns information about the initiated run in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK",
                        "content": {
                            "application/json": {
                                "schema": {
                                    "$ref": "#/components/schemas/runsResponseSchema"
                                }
                            }
                        }
                    }
                }
            }
        },
        "/acts/technicaldost~trustpilot-review-scraper/run-sync": {
            "post": {
                "operationId": "run-sync-technicaldost-trustpilot-review-scraper",
                "x-openai-isConsequential": false,
                "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.",
                "tags": [
                    "Run Actor"
                ],
                "requestBody": {
                    "required": true,
                    "content": {
                        "application/json": {
                            "schema": {
                                "$ref": "#/components/schemas/inputSchema"
                            }
                        }
                    }
                },
                "parameters": [
                    {
                        "name": "token",
                        "in": "query",
                        "required": true,
                        "schema": {
                            "type": "string"
                        },
                        "description": "Enter your Apify token here"
                    }
                ],
                "responses": {
                    "200": {
                        "description": "OK"
                    }
                }
            }
        }
    },
    "components": {
        "schemas": {
            "inputSchema": {
                "type": "object",
                "required": [
                    "startUrls"
                ],
                "properties": {
                    "startUrls": {
                        "title": "Public review page URLs",
                        "type": "array",
                        "description": "Public Trustpilot company review pages (or any other public review listing pages) to extract from. Use only URLs you are allowed to access without login, paywall bypass, CAPTCHA bypass, or security circumvention.",
                        "items": {
                            "type": "object",
                            "required": [
                                "url"
                            ],
                            "properties": {
                                "url": {
                                    "type": "string",
                                    "title": "URL of a web page",
                                    "format": "uri"
                                }
                            }
                        }
                    },
                    "maxItems": {
                        "title": "Maximum results",
                        "minimum": 1,
                        "maximum": 10000,
                        "type": "integer",
                        "description": "Maximum number of normalized review rows to save. The Actor stops pushing new rows when this limit is reached.",
                        "default": 50
                    },
                    "maxConcurrency": {
                        "title": "Maximum concurrency",
                        "minimum": 1,
                        "maximum": 20,
                        "type": "integer",
                        "description": "How many pages to process at once. Lower this for small sites or cautious monitoring.",
                        "default": 3
                    },
                    "extractionMode": {
                        "title": "Extraction mode",
                        "enum": [
                            "structuredDataOnly",
                            "structuredDataWithFallback"
                        ],
                        "type": "string",
                        "description": "Use review structured data only, or allow a conservative fallback that reads visible public review blocks on the page.",
                        "default": "structuredDataWithFallback"
                    },
                    "requestTimeoutSecs": {
                        "title": "Request timeout seconds",
                        "minimum": 5,
                        "maximum": 180,
                        "type": "integer",
                        "description": "Maximum time to spend processing a single page before it is treated as failed.",
                        "default": 30
                    },
                    "proxyConfiguration": {
                        "title": "Proxy configuration",
                        "type": "object",
                        "description": "Optional Apify proxy configuration. Use only where permitted by the source website and your compliance process."
                    }
                }
            },
            "runsResponseSchema": {
                "type": "object",
                "properties": {
                    "data": {
                        "type": "object",
                        "properties": {
                            "id": {
                                "type": "string"
                            },
                            "actId": {
                                "type": "string"
                            },
                            "userId": {
                                "type": "string"
                            },
                            "startedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "finishedAt": {
                                "type": "string",
                                "format": "date-time",
                                "example": "2025-01-08T00:00:00.000Z"
                            },
                            "status": {
                                "type": "string",
                                "example": "READY"
                            },
                            "meta": {
                                "type": "object",
                                "properties": {
                                    "origin": {
                                        "type": "string",
                                        "example": "API"
                                    },
                                    "userAgent": {
                                        "type": "string"
                                    }
                                }
                            },
                            "stats": {
                                "type": "object",
                                "properties": {
                                    "inputBodyLen": {
                                        "type": "integer",
                                        "example": 2000
                                    },
                                    "rebootCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "restartCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "resurrectCount": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "computeUnits": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "options": {
                                "type": "object",
                                "properties": {
                                    "build": {
                                        "type": "string",
                                        "example": "latest"
                                    },
                                    "timeoutSecs": {
                                        "type": "integer",
                                        "example": 300
                                    },
                                    "memoryMbytes": {
                                        "type": "integer",
                                        "example": 1024
                                    },
                                    "diskMbytes": {
                                        "type": "integer",
                                        "example": 2048
                                    }
                                }
                            },
                            "buildId": {
                                "type": "string"
                            },
                            "defaultKeyValueStoreId": {
                                "type": "string"
                            },
                            "defaultDatasetId": {
                                "type": "string"
                            },
                            "defaultRequestQueueId": {
                                "type": "string"
                            },
                            "buildNumber": {
                                "type": "string",
                                "example": "1.0.0"
                            },
                            "containerUrl": {
                                "type": "string"
                            },
                            "usage": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "integer",
                                        "example": 1
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            },
                            "usageTotalUsd": {
                                "type": "number",
                                "example": 0.00005
                            },
                            "usageUsd": {
                                "type": "object",
                                "properties": {
                                    "ACTOR_COMPUTE_UNITS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATASET_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "KEY_VALUE_STORE_WRITES": {
                                        "type": "number",
                                        "example": 0.00005
                                    },
                                    "KEY_VALUE_STORE_LISTS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_READS": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "REQUEST_QUEUE_WRITES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_INTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "DATA_TRANSFER_EXTERNAL_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_RESIDENTIAL_TRANSFER_GBYTES": {
                                        "type": "integer",
                                        "example": 0
                                    },
                                    "PROXY_SERPS": {
                                        "type": "integer",
                                        "example": 0
                                    }
                                }
                            }
                        }
                    }
                }
            }
        }
    }
}
```