# Capterra Software Reviews Scraper (`thirdwatch/capterra-scraper`) Actor

Scrapes software product listings and reviews from Capterra.com. Extracts product names, ratings, review counts, descriptions, features, and pricing info.

- **URL**: https://apify.com/thirdwatch/capterra-scraper.md
- **Developed by:** [Thirdwatch](https://apify.com/thirdwatch) (community)
- **Categories:** Other, E-commerce, Lead generation
- **Stats:** 10 total users, 0 monthly users, 100.0% runs succeeded, 0 bookmarks
- **User rating**: No ratings yet

## Pricing

from $5.00 / 1,000 results

This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events.
Since this Actor supports Apify Store discounts, the price gets lower the higher subscription plan you have.

Learn more: https://docs.apify.com/actors/running/actors-in-store.md#pay-per-event

## What's an Apify Actor?

An Actor is a serverless cloud program that runs on the Apify platform. It has two run modes.
In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours,
and optionally produces a well-defined JSON output, datasets with results, or files in key-value store.
In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server.

Apify vocabulary and the platform model are defined once, in the agent quickstart at https://apify.com/agents.md.

## How to integrate an Actor?

If asked about integration, you help developers integrate Actors into their projects.
You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For examples already wired to this Actor's own input schema, see the [API](#api) section below.

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).

# README

## Capterra Software Reviews Scraper

> **Thirdwatch portfolio:** 8,800+ users across 140+ public Actors, 2M+ records delivered, >95% run success. [Explore all Thirdwatch Actors](https://apify.com/thirdwatch).

> Scrape Capterra product listings — ratings, review counts, sub-ratings, descriptions, features, pricing, and optional individual review bodies across 800+ categories.

### What you get

Software-product data from Capterra.com, Gartner's buyer-focused software review platform. Search by category slug (e.g., `crm-software`) or pass direct product URLs — or mix both in one run. Get product names, overall rating, review count, detailed sub-ratings (ease of use, customer service, features, value), description, feature list, and pricing info. Optionally pull individual user reviews per product.

### Output fields

| Field | Description |
|-------|-------------|
| `product_name` | Software product name |
| `product_id` | Capterra product identifier |
| `category` | Software category (from category searches) |
| `overall_rating` | Overall rating (1.0-5.0) |
| `reviews_count` | Total number of reviews |
| `sub_ratings` | Breakdown: `overall`, `ease_of_use`, `customer_service`, `features`, `value_for_money` |
| `description` | Product description |
| `features` | Highest and lowest rated features, as scored by reviewers |
| `pros` | Recurring positives distilled from reviews |
| `cons` | Recurring negatives distilled from reviews |
| `pricing` | Free trial flag, free version flag, starting price |
| `url` | Capterra product page URL |
| `logo_url` | Product logo image URL |
| `reviews` | Individual user reviews (only when `scrapeReviews` is true) |

### Example output

```json
{
    "product_name": "Salesforce Sales Cloud",
    "product_id": "61368",
    "category": "crm-software",
    "overall_rating": 4.4,
    "reviews_count": 18768,
    "sub_ratings": {
        "overall": 4.4,
        "ease_of_use": 4.0,
        "customer_service": 4.1,
        "features": 4.4,
        "value_for_money": 4.0
    },
    "description": "Cloud-based CRM & Sales Automation platform for businesses of all sizes.",
    "features": ["Contact Management", "Lead Management"],
    "pros": ["Comprehensive reporting suite", "Deep customisation"],
    "cons": ["Steep learning curve", "Higher price point"],
    "pricing": {
        "has_free_trial": true,
        "has_free_version": false,
        "starting_price": "25.00"
    },
    "url": "https://www.capterra.com/p/61368/Salesforce/",
    "logo_url": "https://images.capterra.com/..."
}
```

### Input parameters

| Parameter | Required | Description |
|-----------|----------|-------------|
| `queries` | Yes | Category slugs (e.g., `"crm-software"`) or direct product URLs (e.g., `"https://www.capterra.com/p/61368/Salesforce/"`). Mix both in the same list. |
| `maxResults` | No | Maximum products to scrape (1-500). Default `5`. |
| `scrapeReviews` | No | Also scrape individual reviews per product (slower). Default `false`. |
| `proxyConfiguration` | No | Proxy settings. Leave default for best results. |

**Finding category slugs:** Capterra URLs like `capterra.com/project-management-software/` give you the slug `project-management-software`. Browse all categories at [capterra.com/categories](https://www.capterra.com/categories).

### Use cases

- **Software buyers**: Compare products side-by-side with sub-ratings (ease of use, value, support) before purchase.
- **Competitive analysis**: Track competitors' ratings, review velocity, and sub-score trends.
- **SaaS product teams**: Monitor your own positioning across every Capterra category you sit in.
- **Market researchers**: Map the software landscape across 800+ categories and pricing tiers.
- **Lead generation**: Identify companies in specific software categories for targeted outreach.

### Limitations

- Default mode returns product-level summaries; enable `scrapeReviews` to pull individual review bodies (adds runtime and counts against `maxResults`).
- Pricing info depends on what the vendor publishes on Capterra — some products show only "Contact Sales".
- Very large categories may be sampled — tune `maxResults` to match your needs.
- Products newly listed on Capterra sometimes have missing sub-ratings until enough reviews accumulate.
- Sponsored placement in category pages is handled as Capterra presents it.

### Compared to alternatives

- **vs. generic Capterra scrapers**: Same field depth at a lower cost per result, including five-dimension sub-ratings most alternatives skip.
- **vs. manual research**: A full category audit that would take hours of manual browsing finishes in minutes, with structured fields instead of copy-pasted text.

Pairs well with [G2 Software Reviews Scraper](https://apify.com/thirdwatch/g2-software-reviews-scraper?fpr=9m2cd6) for cross-checking software ratings across both major B2B review platforms.

### FAQ

**Can I mix category slugs and product URLs in the same `queries` list?**
Yes. Pass `["crm-software", "https://www.capterra.com/p/61368/Salesforce/"]` and the scraper handles both in one run.

**How do I find a product's URL?**
Search on [capterra.com](https://www.capterra.com), open the product, and copy the URL. They follow the pattern `capterra.com/p/{id}/{name}/`.

**How do I get individual review text?**
Set `scrapeReviews: true`. Each product page is visited and review bodies are extracted.

**How fresh is the data?**
Pulled live at run time — as fresh as Capterra itself.

Last verified: 2026-04

More scrapers at [thirdwatch.dev](https://thirdwatch.dev).

# Actor input Schema

## `queries` (type: `array`):

Category slugs (e.g. 'crm-software') OR direct product URLs (e.g. 'https://www.capterra.com/p/61368/Salesforce/'). You can mix both.

## `maxResults` (type: `integer`):

Maximum number of products to scrape

## `scrapeReviews` (type: `boolean`):

Whether to also scrape individual reviews for each product (slower, visits each product page)

## `proxyConfiguration` (type: `object`):

Proxy settings. Leave default for best results.

## Actor input object example

```json
{
  "queries": [
    "crm-software"
  ],
  "maxResults": 5,
  "scrapeReviews": false,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountry": "US"
  }
}
```

# Actor output Schema

## `results` (type: `string`):

No description

# API

You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup.

## JavaScript example

```javascript
import { ApifyClient } from 'apify-client';

// Initialize the ApifyClient with your Apify API token
// Replace the '<YOUR_API_TOKEN>' with your token
const client = new ApifyClient({
    token: '<YOUR_API_TOKEN>',
});

// Prepare Actor input
const input = {
    "queries": [
        "crm-software"
    ],
    "maxResults": 5,
    "proxyConfiguration": {
        "useApifyProxy": true,
        "apifyProxyGroups": [
            "RESIDENTIAL"
        ],
        "apifyProxyCountry": "US"
    }
};

// Run the Actor and wait for it to finish
const run = await client.actor("thirdwatch/capterra-scraper").call(input);

// Fetch and print Actor results from the run's dataset (if any)
console.log('Results from dataset');
console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`);
const { items } = await client.dataset(run.defaultDatasetId).listItems();
items.forEach((item) => {
    console.dir(item);
});

// 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs

```

## Python example

```python
from apify_client import ApifyClient

# Initialize the ApifyClient with your Apify API token
# Replace '<YOUR_API_TOKEN>' with your token.
client = ApifyClient("<YOUR_API_TOKEN>")

# Prepare the Actor input
run_input = {
    "queries": ["crm-software"],
    "maxResults": 5,
    "proxyConfiguration": {
        "useApifyProxy": True,
        "apifyProxyGroups": ["RESIDENTIAL"],
        "apifyProxyCountry": "US",
    },
}

# Run the Actor and wait for it to finish
run = client.actor("thirdwatch/capterra-scraper").call(run_input=run_input)

# Fetch and print Actor results from the run's dataset (if there are any)
print(f"💾 Check your data here: https://console.apify.com/storage/datasets/{run.default_dataset_id}")
for item in client.dataset(run.default_dataset_id).iterate_items():
    print(item)

# 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start

```

## CLI example

```bash
echo '{
  "queries": [
    "crm-software"
  ],
  "maxResults": 5,
  "proxyConfiguration": {
    "useApifyProxy": true,
    "apifyProxyGroups": [
      "RESIDENTIAL"
    ],
    "apifyProxyCountry": "US"
  }
}' |
apify call thirdwatch/capterra-scraper --silent --output-dataset

```

## MCP server setup

```json
{
    "mcpServers": {
        "apify": {
            "type": "http",
            "url": "https://mcp.apify.com/?tools=fetch-actor-details,thirdwatch/capterra-scraper"
        }
    }
}
```

The hosted server signs you in with OAuth on first connect, so no API token belongs in this config. Clients without OAuth support can send an `Authorization: Bearer <APIFY_API_TOKEN>` header instead, using a token from API & Integrations in Apify Console (https://console.apify.com/settings/integrations).

## OpenAPI specification

Download the OpenAPI definition: https://api.apify.com/v2/actors/IUf3WdP48ORAn6R8b/builds/tTv4V1hKwkEKAc50x/openapi.json