# Trustpilot Scraper - Reviews, Ratings & TrustScore (`thirdwatch/trustpilot-reviews-scraper`) Actor Scrape Trustpilot reviews for any company. Get full review text, star ratings, TrustScore, reviewer country, verification status, company replies, and 25+ fields. Ultra-fast HTTP-only scraper, no browser needed. Perfect for brand monitoring and competitor analysis. - **URL**: https://apify.com/thirdwatch/trustpilot-reviews-scraper.md - **Developed by:** [Thirdwatch](https://apify.com/thirdwatch) (community) - **Categories:** Lead generation, Integrations - **Stats:** 1 total users, 0 monthly users, 100.0% runs succeeded, NaN bookmarks - **User rating**: 5.00 out of 5 stars ## Pricing Pay per usage This Actor is paid per platform usage. The Actor is free to use, and you only pay for the Apify platform usage, which gets cheaper the higher subscription plan you have. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-usage ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Reviews Scraper Scrape reviews, ratings, and TrustScores from any company on Trustpilot. Get 25+ structured fields per review including full review text, star ratings, reviewer country, verification status, and company replies. ### Why use this scraper? - **Ultra-fast** -- Pure HTTP, no browser needed. Runs on just 256MB memory. - **Ultra-cheap** -- Costs less than $0.001 per run. No proxy required. - **Complete data** -- 25+ fields per review including company replies and verification status. - **Reliable pagination** -- Handles companies with thousands of reviews. - **Rate limit handling** -- Automatic retries with exponential backoff on 429/5xx errors. ### Use cases - **Brand monitoring** -- Track what customers say about your company over time. - **Competitor analysis** -- Compare review sentiment across competing brands. - **Market research** -- Analyze customer satisfaction across an entire industry. - **Lead generation** -- Find companies with poor reviews that need your product. - **Due diligence** -- Evaluate company reputation before partnerships or investments. ### Input | Field | Type | Description | Default | |-------|------|-------------|---------| | `companyUrls` | array | List of Trustpilot URLs or domain names (e.g., `amazon.com`, `https://www.trustpilot.com/review/stripe.com`) | Required | | `maxReviewsPerCompany` | integer | Max reviews to scrape per company (each page = 20 reviews) | 50 | #### Input example ```json { "companyUrls": ["shopify.com", "stripe.com", "https://www.trustpilot.com/review/amazon.com"], "maxReviewsPerCompany": 100 } ```` ### Output fields Each result contains these fields: #### Company fields | Field | Type | Description | |-------|------|-------------| | `company_name` | string | Company display name on Trustpilot | | `company_url` | string | Trustpilot profile URL | | `company_website` | string | Company's own website URL | | `trust_score` | float | Trustpilot TrustScore (1.0-5.0) | | `star_rating` | float | Star rating (1.0-5.0, in 0.5 increments) | | `total_reviews` | integer | Total number of reviews on Trustpilot | | `company_category` | string | Business category (e.g., "Software Company") | | `is_claimed` | boolean | Whether the company has claimed their Trustpilot profile | #### Review fields | Field | Type | Description | |-------|------|-------------| | `review_id` | string | Unique Trustpilot review ID | | `review_url` | string | Direct link to the review | | `review_title` | string | Review headline | | `review_text` | string | Full review text (not truncated) | | `review_rating` | integer | Star rating (1-5) | | `review_language` | string | Language code (e.g., "en") | | `review_likes` | integer | Number of "useful" votes | | `review_source` | string | Where the review came from (e.g., "Organic") | | `review_date` | string | When the review was published (ISO 8601) | | `experience_date` | string | Date of the experience being reviewed (ISO 8601) | | `updated_date` | string | When the review was last updated (ISO 8601, null if never) | #### Reviewer fields | Field | Type | Description | |-------|------|-------------| | `reviewer_name` | string | Display name of the reviewer | | `reviewer_country` | string | Country code (e.g., "US", "GB", "DE") | | `reviewer_reviews_count` | integer | Total reviews by this reviewer on Trustpilot | #### Verification fields | Field | Type | Description | |-------|------|-------------| | `verified` | boolean | Whether this is a verified purchase review | | `verification_level` | string | Level: "verified", "not-verified" | | `verification_source` | string | Source: "invitation", "organic" | #### Company reply fields | Field | Type | Description | |-------|------|-------------| | `reply_text` | string | Company's reply to the review (empty if no reply) | | `reply_date` | string | When the company replied (ISO 8601, empty if no reply) | ### Example output ```json { "company_name": "Stripe", "company_url": "https://www.trustpilot.com/review/stripe.com", "company_website": "http://stripe.com", "trust_score": 1.4, "star_rating": 1.5, "total_reviews": 1029, "company_category": "Payment Service", "is_claimed": true, "review_id": "69d3c8b7b6540474539bafc6", "review_url": "https://www.trustpilot.com/reviews/69d3c8b7b6540474539bafc6", "review_title": "Worst customer experience for small-mid sized businesses", "review_text": "While Stripe is widely used, their customer support is absolutely horrendous...", "review_rating": 1, "review_language": "en", "review_likes": 0, "review_source": "Organic", "review_date": "2026-04-06T16:52:39.000Z", "experience_date": "2026-04-06T00:00:00.000Z", "updated_date": "", "reviewer_name": "Jody Stephenson", "reviewer_country": "US", "reviewer_reviews_count": 1, "verified": false, "verification_level": "not-verified", "verification_source": "invitation", "reply_text": "Thank you for sharing your feedback, Jody...", "reply_date": "2026-04-06T18:22:12.000Z" } ``` ### Cost This actor is extremely cheap to run: - **Memory:** 256 MB (HTTP only, no browser) - **No proxy needed** -- Trustpilot does not block datacenter IPs for HTML pages - **Speed:** ~20 reviews/second (1 page per second with polite delay) - **Typical cost:** Less than $0.001 per run for 50 reviews ### Technical details - Extracts data from Trustpilot's `__NEXT_DATA__` JSON (Next.js server-side rendering) - Default language filter is English (Trustpilot's default) - Automatic retry with exponential backoff on rate limits (HTTP 429) and server errors (5xx) - Polite 1-second delay between page requests - Handles companies with no reviews gracefully # Actor input Schema ## `companyUrls` (type: `array`): List of Trustpilot company URLs or domain names to scrape. Examples: 'amazon.com', 'https://www.trustpilot.com/review/amazon.com', 'www.stripe.com'. Each entry can be a full Trustpilot URL, a website URL, or just a domain name. ## `maxReviewsPerCompany` (type: `integer`): Maximum number of reviews to scrape per company. Each page has 20 reviews. Set to 0 or a high number to scrape all reviews. ## Actor input object example ```json { "companyUrls": [ "amazon.com" ], "maxReviewsPerCompany": 50 } ``` # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "companyUrls": [ "amazon.com" ], "maxReviewsPerCompany": 50 }; // Run the Actor and wait for it to finish const run = await client.actor("thirdwatch/trustpilot-reviews-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "companyUrls": ["amazon.com"], "maxReviewsPerCompany": 50, } # Run the Actor and wait for it to finish run = client.actor("thirdwatch/trustpilot-reviews-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "companyUrls": [ "amazon.com" ], "maxReviewsPerCompany": 50 }' | apify call thirdwatch/trustpilot-reviews-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=thirdwatch/trustpilot-reviews-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Scraper - Reviews, Ratings & TrustScore", "description": "Scrape Trustpilot reviews for any company. Get full review text, star ratings, TrustScore, reviewer country, verification status, company replies, and 25+ fields. Ultra-fast HTTP-only scraper, no browser needed. Perfect for brand monitoring and competitor analysis.", "version": "1.0", "x-build-id": "JfNNyJUR4FpHynJYR" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/thirdwatch~trustpilot-reviews-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-thirdwatch-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/thirdwatch~trustpilot-reviews-scraper/runs": { "post": { "operationId": "runs-sync-thirdwatch-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/thirdwatch~trustpilot-reviews-scraper/run-sync": { "post": { "operationId": "run-sync-thirdwatch-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "companyUrls" ], "properties": { "companyUrls": { "title": "Company URLs or Domains", "type": "array", "description": "List of Trustpilot company URLs or domain names to scrape. Examples: 'amazon.com', 'https://www.trustpilot.com/review/amazon.com', 'www.stripe.com'. Each entry can be a full Trustpilot URL, a website URL, or just a domain name.", "default": [], "items": { "type": "string" } }, "maxReviewsPerCompany": { "title": "Max Reviews Per Company", "minimum": 1, "maximum": 10000, "type": "integer", "description": "Maximum number of reviews to scrape per company. Each page has 20 reviews. Set to 0 or a high number to scrape all reviews.", "default": 50 } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```