# Trustpilot Reviews Scraper (`totaka/trustpilot-reviews-scraper`) Actor Scrape customer reviews from Trustpilot: reviewer name, star rating, review title, full text, date, and verified status. Ideal for brand reputation monitoring, competitor analysis, and customer sentiment research. - **URL**: https://apify.com/totaka/trustpilot-reviews-scraper.md - **Developed by:** [Thomas Gharbi](https://apify.com/totaka) (community) - **Categories:** Marketing, Automation - **Stats:** 1 total users, 1 monthly users, 100.0% runs succeeded, 1 bookmarks - **User rating**: No ratings yet ## Pricing Pay per usage This Actor is paid per platform usage. The Actor is free to use, and you only pay for the Apify platform usage, which gets cheaper the higher subscription plan you have. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-usage ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Trustpilot Reviews Scraper Scrape customer reviews from **Trustpilot** for any company. Extract structured review data for reputation monitoring, sentiment analysis, and competitive intelligence. ### What it scrapes | Field | Description | |-------|-------------| | `reviewer` | Reviewer's name | | `rating` | Star rating (1-5) | | `title` | Review headline | | `body` | Full review text | | `date` | Review date | | `verified` | Whether the reviewer is verified | | `searchQuery` | Company queried | | `scrapedAt` | Timestamp (ISO 8601) | ### Use cases - **Brand reputation monitoring** - track your Trustpilot score and review trends over time - **Competitor analysis** - compare customer satisfaction with competing businesses - **Sentiment analysis** - run NLP on review text to identify recurring issues - **Customer feedback mining** - discover pain points and strengths from real customers - **Investor due diligence** - assess customer satisfaction before a business deal ### Input Enter the company name or Trustpilot domain slug: ```json { "searchQueries": ["amazon.com", "booking.com", "netflix.com"], "maxResultsPerQuery": 50 } ```` | Parameter | Type | Default | Description | |-----------|------|---------|-------------| | `searchQueries` | `string[]` | required | Company name or Trustpilot domain slug | | `maxResultsPerQuery` | `integer` | `20` | Max reviews per company | ### Sample output ```json { "reviewer": "Marie D.", "rating": "5", "title": "Excellent service, fast delivery", "body": "I ordered on Monday and received my package on Wednesday. The product was exactly as described.", "date": "2026-05-15", "verified": true, "searchQuery": "amazon.com", "scrapedAt": "2026-05-20T10:00:00.000Z" } ``` ### Notes - Export to **JSON**, **CSV**, or **Excel** from the Apify dashboard - Combine with NLP tools for automated sentiment scoring # Actor input Schema ## `searchQueries` (type: `array`): Company domain slugs (e.g. 'amazon.com', 'airbnb.com') ## `maxResultsPerQuery` (type: `integer`): Maximum number of results to scrape per search query. ## `proxyConfiguration` (type: `object`): Proxy settings. Apify Residential Proxies recommended. ## Actor input object example ```json { "searchQueries": [ "amazon.com" ], "maxResultsPerQuery": 20, "proxyConfiguration": { "useApifyProxy": true } } ``` # Actor output Schema ## `results` (type: `string`): Scraped data items stored in the default dataset # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "searchQueries": [ "amazon.com" ] }; // Run the Actor and wait for it to finish const run = await client.actor("totaka/trustpilot-reviews-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "searchQueries": ["amazon.com"] } # Run the Actor and wait for it to finish run = client.actor("totaka/trustpilot-reviews-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "searchQueries": [ "amazon.com" ] }' | apify call totaka/trustpilot-reviews-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=totaka/trustpilot-reviews-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Trustpilot Reviews Scraper", "description": "Scrape customer reviews from Trustpilot: reviewer name, star rating, review title, full text, date, and verified status. Ideal for brand reputation monitoring, competitor analysis, and customer sentiment research.", "version": "1.0", "x-build-id": "bf4U9gKBC4XN5xti4" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/totaka~trustpilot-reviews-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-totaka-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/totaka~trustpilot-reviews-scraper/runs": { "post": { "operationId": "runs-sync-totaka-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/totaka~trustpilot-reviews-scraper/run-sync": { "post": { "operationId": "run-sync-totaka-trustpilot-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "searchQueries" ], "properties": { "searchQueries": { "title": "Search queries", "minItems": 1, "type": "array", "description": "Company domain slugs (e.g. 'amazon.com', 'airbnb.com')", "items": { "type": "string" } }, "maxResultsPerQuery": { "title": "Max results per query", "minimum": 1, "maximum": 100, "type": "integer", "description": "Maximum number of results to scrape per search query.", "default": 20 }, "proxyConfiguration": { "title": "Proxy configuration", "type": "object", "description": "Proxy settings. Apify Residential Proxies recommended.", "default": { "useApifyProxy": true } } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```