# Triage customer support requests from X (Twitter) posts

**Use case:** 

Classify posts that mention a support handle by request type and urgency with custom categories, so support teams route billing, bugs and outages first.

## Input

```json
{
  "searchTerms": [
    "@AppleSupport lang:en -filter:retweets"
  ],
  "texts": [
    "We shipped dark mode today. Try it and tell us what breaks."
  ],
  "maxItems": 100000,
  "analysis": {
    "questions": [
      {
        "id": "request",
        "type": "choice",
        "version": "1",
        "instructions": "What does the author ask for?",
        "categories": {
          "billing": "Charges, refunds or subscriptions.",
          "bug": "A broken feature or error.",
          "outage": "A service that is down for many users.",
          "howto": "Guidance on using a feature.",
          "other": "Something else.",
          "unclear": "Not enough context."
        }
      },
      {
        "id": "urgency",
        "type": "choice",
        "version": "1",
        "instructions": "How urgent is the request right now?",
        "categories": {
          "urgent": "Blocked or losing money now.",
          "routine": "Can wait for normal handling.",
          "none": "No request.",
          "unclear": "Not enough context."
        }
      }
    ]
  },
  "monitor": {
    "maxBaselineRows": 100000
  },
  "twitterContent": "web scraping OR #datascience",
  "twitterHandles": [
    "elonmusk",
    "@nasa"
  ],
  "tweetIds": [
    "1846987139428634858"
  ],
  "listIds": [
    "1748648376080666720"
  ],
  "mode": "legacy",
  "queryType": "Latest",
  "lang": "en",
  "filter:has_engagement": false,
  "include:nativeretweets": false,
  "filter:twimg": false,
  "filter:native_video": false,
  "filter:vine": false,
  "filter:consumer_video": false,
  "filter:pro_video": false,
  "filter:spaces": false,
  "filter:mentions": false,
  "filter:hashtags": false,
  "includeSearchTerms": true,
  "respectProfileSubpages": false,
  "min_faves": 0,
  "-min_faves": 0,
  "min_retweets": 0,
  "-min_retweets": 0,
  "min_replies": 0,
  "-min_replies": 0,
  "filter:blue_verified": false,
  "filter:nativeretweets": false,
  "filter:replies": false,
  "filter:quote": false,
  "filter:media": false,
  "filter:images": false,
  "filter:videos": false,
  "filter:links": false,
  "filter:news": false,
  "filter:safe": false,
  "within": "10km",
  "geocode": "37.7749,-122.4194,10km",
  "includeRaw": false,
  "includeArticles": false,
  "includeUnavailableFields": false,
  "includeOriginalTweet": false
}
```

## Output

```json
{
  "tweet": {
    "label": "Original tweet",
    "format": "object"
  },
  "analysis": {
    "label": "Analysis",
    "format": "object"
  },
  "monitor": {
    "label": "Change since baseline",
    "format": "object"
  }
}
```

## About this Actor

This example demonstrates how to use [X Tweet Classifier with AI Analysis | $0.0003/Tweet](https://apify.com/xquik/x-twitter-tweet-classifier.md) with a specific input configuration. Visit the [Actor detail page](https://apify.com/xquik/x-twitter-tweet-classifier.md) to learn more, explore other use cases, and run it yourself.


## How to integrate an Actor?

This Task's input is already configured above. Use it as-is rather than inventing a new one.

Do not guess an integration path. Every one of them is in the agent quickstart at https://apify.com/agents.md: the Apify MCP server, Agent Skills with the Apify CLI, the JavaScript and Python clients, the REST API, and the account-free path for an agent with no human to sign in. It also carries the rule on stating cost before the first paid run.

For full API examples (JavaScript, Python, CLI, MCP, OpenAPI), see this Task's Actor page: https://apify.com/xquik/x-twitter-tweet-classifier.md

Each client library has reference documentation the quickstart does not restate: [JavaScript/TypeScript](https://docs.apify.com/api/client/js/docs.md) (`npm install apify-client`) and [Python](https://docs.apify.com/api/client/python/docs.md) (`pip install apify-client`).