# Capterra Reviews Scraper - Software Intelligence (`zhorex/capterra-reviews-scraper`) Actor Extract reviews, ratings, and product data from Capterra.com. Sub-ratings for ease of use, customer service, features, value for money. Pairs with our G2 Reviews Scraper for complete B2B software intelligence. No API key needed. $5/1K reviews. - **URL**: https://apify.com/zhorex/capterra-reviews-scraper.md - **Developed by:** [Sami](https://apify.com/zhorex) (community) - **Categories:** Automation, Lead generation, SEO tools - **Stats:** 1 total users, 0 monthly users, 0.0% runs succeeded, NaN bookmarks - **User rating**: No ratings yet ## Pricing from $5.00 / 1,000 review scrapeds This Actor is paid per event. You are not charged for the Apify platform usage, but only a fixed price for specific events. Learn more: https://docs.apify.com/platform/actors/running/actors-in-store#pay-per-event ## What's an Apify Actor? Actors are a software tools running on the Apify platform, for all kinds of web data extraction and automation use cases. In Batch mode, an Actor accepts a well-defined JSON input, performs an action which can take anything from a few seconds to a few hours, and optionally produces a well-defined JSON output, datasets with results, or files in key-value store. In Standby mode, an Actor provides a web server which can be used as a website, API, or an MCP server. Actors are written with capital "A". ## How to integrate an Actor? If asked about integration, you help developers integrate Actors into their projects. You adapt to their stack and deliver integrations that are safe, well-documented, and production-ready. The best way to integrate Actors is as follows. In JavaScript/TypeScript projects, use official [JavaScript/TypeScript client](https://docs.apify.com/api/client/js.md): ```bash npm install apify-client ``` In Python projects, use official [Python client library](https://docs.apify.com/api/client/python.md): ```bash pip install apify-client ``` In shell scripts, use [Apify CLI](https://docs.apify.com/cli/docs.md): ````bash # MacOS / Linux curl -fsSL https://apify.com/install-cli.sh | bash # Windows irm https://apify.com/install-cli.ps1 | iex ```bash In AI frameworks, you might use the [Apify MCP server](https://docs.apify.com/platform/integrations/mcp.md). If your project is in a different language, use the [REST API](https://docs.apify.com/api/v2.md). For usage examples, see the [API](#api) section below. For more details, see Apify documentation as [Markdown index](https://docs.apify.com/llms.txt) and [Markdown full-text](https://docs.apify.com/llms-full.txt). # README ## Capterra Reviews Scraper - Software Intelligence Extract Capterra reviews with sub-ratings, reviewer profiles, and competitive intelligence. The only Capterra scraper that actually works without blocking issues. Pairs with our [G2 Reviews Scraper](https://apify.com/zhorex/g2-reviews-scraper) for complete B2B software intelligence. ### Why this scraper? - **Sub-ratings included**: Overall, Ease of Use, Customer Service, Features, Value for Money - **Rich reviewer profiles**: Job title, company size, industry, usage duration, verified status - **Competitive intel**: Alternatives considered by reviewers, competitor mentions - **No blocking**: TLS fingerprint impersonation + residential proxy support - **3 flexible modes**: Reviews, product search, product details - **Pairs with G2**: Use this with our G2 Reviews Scraper for complete coverage of the two largest B2B software review platforms. No other developer on Apify offers this combination. ### Modes #### Mode 1: Reviews (`reviews`) Extract individual reviews from specific products. **Input:** ```json { "mode": "reviews", "productUrls": [ "https://www.capterra.com/p/141633/Slack/reviews/", "https://www.capterra.com/p/169455/monday-com/reviews/" ], "maxReviews": 100, "sortReviews": "most_recent" } ```` **Output:** ```json { "productName": "Slack", "productUrl": "https://www.capterra.com/p/141633/Slack/", "reviewTitle": "Best team communication tool", "reviewerName": "Maria G.", "reviewerTitle": "Marketing Manager", "companySize": "51-200 employees", "industry": "Marketing and Advertising", "usageDuration": "2+ years", "overallRating": 4.5, "easeOfUse": 5.0, "customerService": 4.0, "features": 4.5, "valueForMoney": 4.0, "likelihoodToRecommend": 9, "pros": "Great for team communication, easy to set up channels...", "cons": "Can become overwhelming with too many channels...", "overallReview": "Slack has transformed how our team communicates...", "reviewDate": "2026-03-15", "verified": true, "verifiedLinkedIn": true, "alternativesConsidered": ["Microsoft Teams", "Discord"], "source": "Non-incentivized review", "scrapedAt": "2026-04-09T15:00:00Z" } ``` #### Mode 2: Product Search (`product_search`) Find products by keyword or browse a category. **Input (keyword search):** ```json { "mode": "product_search", "searchQuery": "project management software", "maxProducts": 50 } ``` **Input (category browse):** ```json { "mode": "product_search", "categoryUrl": "https://www.capterra.com/crm-software/", "maxProducts": 50 } ``` **Output:** ```json { "productId": "169455", "productName": "monday.com", "productUrl": "https://www.capterra.com/p/169455/monday-com/", "overallRating": 4.6, "totalReviews": 5234, "easeOfUse": 4.5, "customerService": 4.3, "features": 4.4, "valueForMoney": 4.3, "description": "monday.com is a cloud-based Work OS...", "sponsored": false, "scrapedAt": "2026-04-09T15:00:00Z" } ``` #### Mode 3: Product Details (`product_details`) Get full product profiles with pricing, alternatives, and deployment info. **Input:** ```json { "mode": "product_details", "productUrls": [ "https://www.capterra.com/p/141633/Slack/" ] } ``` **Output:** ```json { "productName": "Slack", "productUrl": "https://www.capterra.com/p/141633/Slack/", "vendor": "", "overallRating": 4.7, "totalReviews": 23456, "easeOfUse": 4.6, "customerService": 4.2, "features": 4.5, "valueForMoney": 4.3, "description": "Slack is a messaging app for business...", "startingPrice": "$7", "freeVersion": true, "freeTrial": true, "alternatives": ["Microsoft Teams", "Discord", "Google Chat"], "screenshots": [], "scrapedAt": "2026-04-09T15:00:00Z" } ``` ### Fields extracted | Field | Reviews | Search | Details | |-------|---------|--------|---------| | Product name & URL | Yes | Yes | Yes | | Overall rating | Yes | Yes | Yes | | Ease of Use | Yes | Yes | Yes | | Customer Service | Yes | Yes | Yes | | Features | Yes | Yes | Yes | | Value for Money | Yes | Yes | Yes | | Review count | - | Yes | Yes | | Reviewer name | Yes | - | - | | Reviewer job title | Yes | - | - | | Company size | Yes | - | - | | Industry | Yes | - | - | | Usage duration | Yes | - | - | | Pros & Cons | Yes | - | - | | Review text | Yes | - | - | | Verified status | Yes | - | - | | Alternatives considered | Yes | - | - | | Pricing | - | - | Yes | | Product description | - | Yes | Yes | | Alternatives listed | - | - | Yes | ### Use cases - **SaaS competitive intelligence** - Track competitor ratings, identify weaknesses from reviews - **Software procurement** - Compare products with sub-ratings before buying - **B2B sales prospecting** - Find companies using specific tools and their pain points - **Product positioning** - Understand what alternatives your users consider - **Vendor evaluation** - Systematic comparison across multiple platforms - **Market research** - Category-level analysis of software landscape ### Pricing Pay per result with Apify's pay-per-event model: | Event | Price | |-------|-------| | Per review scraped | $0.005 | | Per product found | $0.01 | **Examples:** - 1,000 reviews = $5 - 1,000 products = $10 - 100 reviews from 5 products = $2.50 ### Tips - **Product names work**: You can pass product names like "Slack" or "monday.com" instead of URLs - the scraper will search and find the correct product automatically. - **Sort reviews**: Use `sortReviews: "lowest_rated"` to quickly find pain points and common complaints. - **Residential proxies**: For best reliability, use Apify residential proxies. Datacenter proxies may work but have higher block rates. - **Combine with G2**: Run this scraper alongside our G2 Reviews Scraper to get reviews from both platforms for the same product - invaluable for competitive analysis. ### Complete B2B Intelligence Suite by Zhorex Build your competitive intelligence pipeline with our full suite of scrapers: - **[G2 Reviews Scraper](https://apify.com/zhorex/g2-reviews-scraper)** - Extract reviews and ratings from G2.com - **Capterra Reviews Scraper** (this actor) - Extract reviews and ratings from Capterra.com - **[Tech Stack Detector](https://apify.com/zhorex/tech-stack-detector)** - Detect technologies used by any website - **[Domain Authority Checker](https://apify.com/zhorex/domain-authority-checker)** - Check domain authority and SEO metrics **G2 + Capterra = Complete B2B software review coverage.** No other developer on Apify offers this combination. ### Support Having issues? Open an issue on the actor page or contact us directly. We actively maintain all our scrapers and respond to issues quickly. # Actor input Schema ## `mode` (type: `string`): Choose what to scrape: 'reviews' for product reviews, 'product\_search' to find products by keyword/category, 'product\_details' for full product profiles. ## `productUrls` (type: `array`): Capterra product URLs (e.g., https://www.capterra.com/p/141633/Slack/reviews/) or product names to search. Used in 'reviews' and 'product\_details' modes. ## `searchQuery` (type: `string`): Keyword to search products (e.g., 'project management software'). Used in 'product\_search' mode. ## `categoryUrl` (type: `string`): Capterra category page URL (e.g., https://www.capterra.com/crm-software/). Used in 'product\_search' mode as alternative to searchQuery. ## `maxReviews` (type: `integer`): Maximum number of reviews to scrape per product. Capterra shows 25 reviews per page. ## `maxProducts` (type: `integer`): Maximum number of products to return in search mode. Capterra shows 50 products per page. ## `sortReviews` (type: `string`): How to sort reviews. Only applies to 'reviews' mode. ## `proxyConfiguration` (type: `object`): Apify proxy configuration. Residential proxies recommended for best results. ## Actor input object example ```json { "mode": "reviews", "productUrls": [ "https://www.capterra.com/p/141633/Slack/reviews/" ], "searchQuery": "project management software", "maxReviews": 50, "maxProducts": 25, "sortReviews": "most_recent", "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } } ``` # API You can run this Actor programmatically using our API. Below are code examples in JavaScript, Python, and CLI, as well as the OpenAPI specification and MCP server setup. ## JavaScript example ```javascript import { ApifyClient } from 'apify-client'; // Initialize the ApifyClient with your Apify API token // Replace the '' with your token const client = new ApifyClient({ token: '', }); // Prepare Actor input const input = { "productUrls": [ "https://www.capterra.com/p/141633/Slack/reviews/" ], "searchQuery": "project management software", "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } }; // Run the Actor and wait for it to finish const run = await client.actor("zhorex/capterra-reviews-scraper").call(input); // Fetch and print Actor results from the run's dataset (if any) console.log('Results from dataset'); console.log(`💾 Check your data here: https://console.apify.com/storage/datasets/${run.defaultDatasetId}`); const { items } = await client.dataset(run.defaultDatasetId).listItems(); items.forEach((item) => { console.dir(item); }); // 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/js/docs ``` ## Python example ```python from apify_client import ApifyClient # Initialize the ApifyClient with your Apify API token # Replace '' with your token. client = ApifyClient("") # Prepare the Actor input run_input = { "productUrls": ["https://www.capterra.com/p/141633/Slack/reviews/"], "searchQuery": "project management software", "proxyConfiguration": { "useApifyProxy": True, "apifyProxyGroups": ["RESIDENTIAL"], }, } # Run the Actor and wait for it to finish run = client.actor("zhorex/capterra-reviews-scraper").call(run_input=run_input) # Fetch and print Actor results from the run's dataset (if there are any) print("💾 Check your data here: https://console.apify.com/storage/datasets/" + run["defaultDatasetId"]) for item in client.dataset(run["defaultDatasetId"]).iterate_items(): print(item) # 📚 Want to learn more 📖? Go to → https://docs.apify.com/api/client/python/docs/quick-start ``` ## CLI example ```bash echo '{ "productUrls": [ "https://www.capterra.com/p/141633/Slack/reviews/" ], "searchQuery": "project management software", "proxyConfiguration": { "useApifyProxy": true, "apifyProxyGroups": [ "RESIDENTIAL" ] } }' | apify call zhorex/capterra-reviews-scraper --silent --output-dataset ``` ## MCP server setup ```json { "mcpServers": { "apify": { "command": "npx", "args": [ "mcp-remote", "https://mcp.apify.com/?tools=zhorex/capterra-reviews-scraper", "--header", "Authorization: Bearer " ] } } } ``` ## OpenAPI specification ```json { "openapi": "3.0.1", "info": { "title": "Capterra Reviews Scraper - Software Intelligence", "description": "Extract reviews, ratings, and product data from Capterra.com. Sub-ratings for ease of use, customer service, features, value for money. Pairs with our G2 Reviews Scraper for complete B2B software intelligence. No API key needed. $5/1K reviews.", "version": "1.0", "x-build-id": "14Bn1WY81gRZjA9fi" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/zhorex~capterra-reviews-scraper/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-zhorex-capterra-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/zhorex~capterra-reviews-scraper/runs": { "post": { "operationId": "runs-sync-zhorex-capterra-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/zhorex~capterra-reviews-scraper/run-sync": { "post": { "operationId": "run-sync-zhorex-capterra-reviews-scraper", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "required": [ "mode" ], "properties": { "mode": { "title": "Scraping mode", "enum": [ "reviews", "product_search", "product_details" ], "type": "string", "description": "Choose what to scrape: 'reviews' for product reviews, 'product_search' to find products by keyword/category, 'product_details' for full product profiles.", "default": "reviews" }, "productUrls": { "title": "Product URLs or names", "type": "array", "description": "Capterra product URLs (e.g., https://www.capterra.com/p/141633/Slack/reviews/) or product names to search. Used in 'reviews' and 'product_details' modes.", "items": { "type": "string" } }, "searchQuery": { "title": "Search query", "type": "string", "description": "Keyword to search products (e.g., 'project management software'). Used in 'product_search' mode." }, "categoryUrl": { "title": "Category URL", "type": "string", "description": "Capterra category page URL (e.g., https://www.capterra.com/crm-software/). Used in 'product_search' mode as alternative to searchQuery." }, "maxReviews": { "title": "Max reviews per product", "minimum": 1, "maximum": 500, "type": "integer", "description": "Maximum number of reviews to scrape per product. Capterra shows 25 reviews per page.", "default": 50 }, "maxProducts": { "title": "Max products (search mode)", "minimum": 1, "maximum": 200, "type": "integer", "description": "Maximum number of products to return in search mode. Capterra shows 50 products per page.", "default": 25 }, "sortReviews": { "title": "Sort reviews by", "enum": [ "most_recent", "most_helpful", "highest_rated", "lowest_rated" ], "type": "string", "description": "How to sort reviews. Only applies to 'reviews' mode.", "default": "most_recent" }, "proxyConfiguration": { "title": "Proxy configuration", "type": "object", "description": "Apify proxy configuration. Residential proxies recommended for best results." } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 } } } } } } } } } } ```