Customer Support Call QA Scorecard
Score every customer support call against your own QA checklist: each question answered yes, no or unclear with the quote and timestamp that prove it, plus summary, resolution, customer sentiment, escalations and a 0-10 quality score. For call center quality assurance without manual sampling.
Input
Output fields
Sign up on Apify or log in
The Call Recording Transcription & AI Call Analysis Actor is ready to run with the inputs already set for "Customer Support Call QA Scorecard". Sign up or log in and you'll land in Apify Console with a copy of this exact task.
Start the "Customer Support Call QA Scorecard" task
The Call Recording Transcription & AI Call Analysis Actor will start running based on the input automatically. You can also change all the input fields, like recording links, QA scorecard questions, and more, to match your specific use case.
Receive the "Customer Support Call QA Scorecard" output
Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as recording and analysis.
Integrate into your workflow
The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also run the "Customer Support Call QA Scorecard" task via API.
