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What customers complain about: complaint themes for a business

Paste a business's BBB link and get its complaint types ranked by count, the share it answered and resolved, how quickly it replies, and the complaints themselves with the full exchange. Shown with Amazon.com; swap in any US or Canadian business.

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BBB Scraper (Reviews, Complaints and Grades, No Login)
BBB Scraper (Reviews, Complaints and Grades, No Login)locaihost/bbb-reviews
Business
BBB grade
Accredited
Years in business
+17 fields
Text
Number
Boolean
List
Object

Input

BBB business links:https://www.bbb.org/us/wa/seattle/profile/ecommerce/amazoncom-1296-7039385
Max complaints per business:50
Add a reputation summary per business ($):true

Output fields

Business
BBB grade
Accredited
Years in business
Complaints read
Complaints, last 90 days
Trend vs prior 90 days (%)
Answered
Resolved
Unresolved or unanswered
Median reply (days)
Top complaint types
Rising complaint types
Complaint themes
Reviews read
Avg stars
Reviews replied
From
To
Based on
BBB page

How it works

Sign up on Apify or log in

The BBB Scraper (Reviews, Complaints and Grades, No Login) Actor is ready to run with the inputs already set for "What customers complain about: complaint themes for a business". Sign up or log in and you'll land in Apify Console with a copy of this exact task.

Start the "What customers complain about: complaint themes for a business" task

The BBB Scraper (Reviews, Complaints and Grades, No Login) Actor will start running based on the input automatically. You can also change all the input fields, like BBB business links, max complaints per business, and more, to match your specific use case.

Receive the "What customers complain about: complaint themes for a business" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as business, BBB grade, accredited, and more.

Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also run the "What customers complain about: complaint themes for a business" task via API.

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