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Find unanswered complaints in hotel reviews

Spot the hotel reviews that call for a reply and never got one, with the serious ones (hygiene, safety) flagged as alerts, and the themes guests complain about most: room, cleanliness, staff, noise, breakfast, value. The sample uses six illustrative reviews; use datasetId to analyze the output of a reviews scraper.

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Review Analyzer API — Sentiment, Topics & Complaints
Review Analyzer API — Sentiment, Topics & Complaintssherwood/review-analyzer
Business
Reviews
Rating
Negative share
+2 fields
Text
Number
Boolean
List
Object

Input

Reviews
text:Great location near the station, but the room was tiny and the AC rattled all night.+5
rating:3+5
placeName:Hotel Belvedere (sample)+5
category:Hotel+5
Business type:hotel

Output fields

Business
Reviews
Rating
Negative share
Unanswered complaints
Summary

How it works

Sign up on Apify or log in

The Review Analyzer API — Sentiment, Topics & Complaints Actor is ready to run with the inputs already set for "Find unanswered complaints in hotel reviews". Sign up or log in and you'll land in Apify Console with a copy of this exact task.

Start the "Find unanswered complaints in hotel reviews" task

The Review Analyzer API — Sentiment, Topics & Complaints Actor will start running based on the input automatically. You can also change all the input fields, like reviews and business type, to match your specific use case.

Receive the "Find unanswered complaints in hotel reviews" output

Monitor the progress in real time. You will be notified as soon as your dataset is complete and ready for review. Each result includes data such as business, reviews, rating, and more.

Integrate into your workflow

The final output is delivered in JSON, CSV, or Excel format, ready to be plugged into your workflow. You can also run the "Find unanswered complaints in hotel reviews" task via API.

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