Support SLA & Cancellation Signal Queue
Pricing
$5.00 / 1,000 human review queue items
Prioritize customer support tickets by your supplied SLA rules and explicit cancellation/nonrenewal wording. CSV/JSON exports, privacy-first human review.
You can access the Support SLA & Cancellation Signal Queue programmatically from your own applications by using the Apify API. You can also choose the language preference from below. To use the Apify API, you’ll need an Apify account and your API token, found in API & Integrations in Apify Console.
{ "openapi": "3.0.1", "info": { "version": "1.0", "x-build-id": "dCZmEUgK3tVbHnWOf" }, "servers": [ { "url": "https://api.apify.com/v2" } ], "paths": { "/acts/afkdigital~support-sla-cancellation-signal-queue/run-sync-get-dataset-items": { "post": { "operationId": "run-sync-get-dataset-items-afkdigital-support-sla-cancellation-signal-queue", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for its completion, and returns Actor's dataset items in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } }, "/acts/afkdigital~support-sla-cancellation-signal-queue/runs": { "post": { "operationId": "runs-sync-afkdigital-support-sla-cancellation-signal-queue", "x-openai-isConsequential": false, "summary": "Executes an Actor and returns information about the initiated run in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK", "content": { "application/json": { "schema": { "$ref": "#/components/schemas/runsResponseSchema" } } } } } } }, "/acts/afkdigital~support-sla-cancellation-signal-queue/run-sync": { "post": { "operationId": "run-sync-afkdigital-support-sla-cancellation-signal-queue", "x-openai-isConsequential": false, "summary": "Executes an Actor, waits for completion, and returns the OUTPUT from Key-value store in response.", "tags": [ "Run Actor" ], "requestBody": { "required": true, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/inputSchema" } } } }, "parameters": [ { "name": "token", "in": "query", "required": true, "schema": { "type": "string" }, "description": "Enter your Apify token here" } ], "responses": { "200": { "description": "OK" } } } } }, "components": { "schemas": { "inputSchema": { "type": "object", "properties": { "demoMode": { "title": "Run synthetic demo when no export is provided", "type": "boolean", "description": "Prefilled only for first-run Store demonstrations and automatic QA. When enabled WITHOUT a CSV/JSON source, generate one clearly labeled, completely fictional support ticket and one fictional SLA. Real exports always take precedence; disable for production workflows. This is not a substitute for customer data. One demo queue item may incur the normal per-item charge." }, "ticketsFile": { "title": "CSV or JSON file upload", "maxLength": 2048, "type": "string", "description": "Optional Apify key-value-store CSV or JSON upload (up to 4 MB). Provide exactly one of file, tickets array, CSV text, JSON text. Do not upload names/emails/private conversations." }, "tickets": { "title": "Tickets (JSON array)", "maxItems": 5000, "type": "array", "description": "Authorized, pre-redacted ticket records (ticket_id, created_at, status, optional last_agent_reply_at, last_customer_message_at, last_reply_at + last_reply_actor, reopened_at, tags, customer_text). Blank when uploading file.", "items": { "type": "object" } }, "ticketsCsv": { "title": "CSV export as pasted text", "type": "string", "description": "Alternative to file/array. Header columns: ticket_id,created_at,status,updated_at,last_agent_reply_at,last_customer_message_at,reopened_at,tags,customer_text. Restricted to 4 MB." }, "ticketsJson": { "title": "JSON export as pasted text", "type": "string", "description": "Alternative to other sources. JSON array or object containing tickets array or data array. Restricted to 4 MB." }, "slaRules": { "title": "Contractual SLA rules", "maxItems": 60, "type": "array", "description": "Ordered rules with id, targetMinutes, warningMinutes, optional priority, activeStatuses, tagsAny, tagsAll, timezone, businessHours {days:[1,2,3,4,5],start:'09:00',end:'17:00',holidays:['2026-12-25']}. No inferred SLA if omitted.", "items": { "type": "object" } }, "asOf": { "title": "Evaluation time (ISO 8601)", "type": "string", "description": "Optional ISO date/time with Z or explicit numeric UTC offset. Defaults to actual run time; e.g. 2026-10-12T13:00:00Z." }, "maxResults": { "title": "Maximum review queue items", "minimum": 1, "maximum": 1000, "type": "integer", "description": "Maximum results retained, prioritizing overdue SLA and explicit cancellation; input limited to 5,000 tickets.", "default": 250 } } }, "runsResponseSchema": { "type": "object", "properties": { "data": { "type": "object", "properties": { "id": { "type": "string" }, "actId": { "type": "string" }, "userId": { "type": "string" }, "startedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "finishedAt": { "type": "string", "format": "date-time", "example": "2025-01-08T00:00:00.000Z" }, "status": { "type": "string", "example": "READY" }, "meta": { "type": "object", "properties": { "origin": { "type": "string", "example": "API" }, "userAgent": { "type": "string" } } }, "stats": { "type": "object", "properties": { "inputBodyLen": { "type": "integer", "example": 2000 }, "rebootCount": { "type": "integer", "example": 0 }, "restartCount": { "type": "integer", "example": 0 }, "resurrectCount": { "type": "integer", "example": 0 }, "computeUnits": { "type": "integer", "example": 0 } } }, "options": { "type": "object", "properties": { "build": { "type": "string", "example": "latest" }, "timeoutSecs": { "type": "integer", "example": 300 }, "memoryMbytes": { "type": "integer", "example": 1024 }, "diskMbytes": { "type": "integer", "example": 2048 } } }, "buildId": { "type": "string" }, "defaultKeyValueStoreId": { "type": "string" }, "defaultDatasetId": { "type": "string" }, "defaultRequestQueueId": { "type": "string" }, "buildNumber": { "type": "string", "example": "1.0.0" }, "containerUrl": { "type": "string" }, "usage": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "integer", "example": 1 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 }, "PROXY_UNBLOCKER_UNITS": { "type": "integer", "example": 0 } } }, "usageTotalUsd": { "type": "number", "example": 0.00005 }, "usageUsd": { "type": "object", "properties": { "ACTOR_COMPUTE_UNITS": { "type": "integer", "example": 0 }, "DATASET_READS": { "type": "integer", "example": 0 }, "DATASET_WRITES": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_READS": { "type": "integer", "example": 0 }, "KEY_VALUE_STORE_WRITES": { "type": "number", "example": 0.00005 }, "KEY_VALUE_STORE_LISTS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_READS": { "type": "integer", "example": 0 }, "REQUEST_QUEUE_WRITES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_INTERNAL_GBYTES": { "type": "integer", "example": 0 }, "DATA_TRANSFER_EXTERNAL_GBYTES": { "type": "integer", "example": 0 }, "PROXY_RESIDENTIAL_TRANSFER_GBYTES": { "type": "integer", "example": 0 }, "PROXY_SERPS": { "type": "integer", "example": 0 }, "PROXY_UNBLOCKER_UNITS": { "type": "integer", "example": 0 } } } } } } } } }}OpenAPI is a standard for designing and describing RESTful APIs, allowing developers to define API structure, endpoints, and data formats in a machine-readable way. It simplifies API development, integration, and documentation.
OpenAPI is effective when used with AI agents and GPTs by standardizing how these systems interact with various APIs, for reliable integrations and efficient communication.
By defining machine-readable API specifications, OpenAPI allows AI models like GPTs to understand and use varied data sources, improving accuracy. This accelerates development, reduces errors, and provides context-aware responses, making OpenAPI a core component for AI applications.
You can download the OpenAPI definitions for Support SLA & Cancellation Signal Queue from the options below:
If you’d like to learn more about how OpenAPI powers GPTs, read our blog post.
You can also check out our other API clients: