Trustpilot Scraper: Reviews, Ratings and Company Info

This Trustpilot scraper gets public reviews for any company on Trustpilot: star rating, title, full text, date of experience, published date, author name, country and review count, verified flag, the company's reply, and language. Add one company row with TrustScore, total reviews, rating distribution, categories and contact details. Filter by stars, language, start date and verified reviews. You pay only for unique reviews that match your filters.

What you can use it for

• Brand and reputation monitoring: collect new reviews of your company every day and send them to Slack or a sheet.
• Competitor research: compare TrustScores, rating breakdowns and complaint themes across a market.
• Customer feedback analysis: feed review text into sentiment analysis, topic modelling or an LLM.
• Lead generation: company rows include website, email, phone and address when the company lists them.
• Customer service audits: see which reviews got a reply and how fast.
• AI and NLP datasets: clean review text with rating, language and dates.

How to use

1. Open the Actor and click Try for free.
2. Add companies to Companies: a domain such as wise.com, or a Trustpilot link such as https://www.trustpilot.com/review/wise.com.
3. Set Max reviews per company, and optionally star ratings, language, sort, start date and verified only.
4. Turn on Add a company info row if you want TrustScore and contact details.
5. Click Start. Export the results as JSON, CSV or Excel, or read them through the API.

Input

Field	What it does
Companies	Domains or Trustpilot links, one per line. Country sites (uk., de., ...) work too.
Max reviews per company	Exact limit per company. Default 100. Set 0 to get only the company row.
Star ratings	Only these ratings (1 to 5). Empty means all.
Review language	all or a 2-letter code such as en, de, fr.
Sort	recency (newest first) or relevance (Trustpilot's ranking).
Published on or after	Only reviews published on or after this date.
Verified reviews only	Only reviews Trustpilot marks as verified.
Add a company info row	One extra row per company with TrustScore, rating distribution, categories and contact info.

{
  "companies": ["wise.com", "https://uk.trustpilot.com/review/www.booking.com"],
  "maxReviewsPerCompany": 300,
  "stars": ["1", "2"],
  "language": "en",
  "startDate": "2026-06-01",
  "includeCompanyInfo": true
}

Output

One row per review. Real output from a test run (October 2026, reply shortened):

{
  "type": "review",
  "reviewId": "6ae21ef27511241938c08ec8",
  "rating": 1,
  "title": "failed push deposit",
  "text": "push deposit initiated - money left my account (and still gone)- wise canceled the transaction ...",
  "experienceDate": "2026-10-27",
  "publishedDate": "2026-10-28T18:12:34.000Z",
  "updatedDate": null,
  "authorName": "MBee",
  "authorCountry": "US",
  "authorReviewCount": 1,
  "authorId": "6ae21ef2e0dd2cf5a2fb64a4",
  "authorImageUrl": null,
  "isVerified": true,
  "verificationLevel": "invited",
  "reviewSource": "BusinessGeneratedLink",
  "likes": 0,
  "replyText": "Hello, Please note, that the time it takes to get your money back depends on how you paid ...",
  "replyDate": "2026-10-28T18:40:47.000Z",
  "language": "en",
  "companyDomain": "wise.com",
  "companyName": "Wise",
  "reviewUrl": "https://www.trustpilot.com/reviews/6ae21ef27511241938c08ec8",
  "scrapedAt": "2026-10-29T18:04:46.451Z"
}

Company rows (when turned on) look like this, from the same tests:

{
  "type": "company",
  "companyDomain": "www.booking.com",
  "companyName": "Booking.com",
  "trustScore": 1.4,
  "totalReviews": 129551,
  "reviewsLast12Months": 23260,
  "ratingDistribution": { "1": 95469, "2": 4307, "3": 2601, "4": 4884, "5": 22290 },
  "categories": [{ "id": "travel_aggregator", "name": "Travel Aggregator", "isPrimary": true }],
  "websiteUrl": "https://www.booking.com",
  "email": "customer.service@booking.com",
  "phone": "+31 20 712 5600",
  "address": "Herengracht 597",
  "city": "Amsterdam",
  "country": "Netherlands",
  "isClaimed": true,
  "trustpilotUrl": "https://www.trustpilot.com/review/www.booking.com"
}

Missing values are null, never invented. Each run also writes a SUMMARY record to the key-value store with, per company: reviews requested and delivered, how many Trustpilot shows for your filters, reviews skipped by filters, start date or as duplicates, and why it stopped (limit reached, no more reviews, public page limit, company not found, filters not accepted by Trustpilot, spending limit or error).

Pricing

$0.40 per 1,000 reviews and $1 per 1,000 company info rows. No start fee.

Fair billing

• No start fee, no per-run fee, no minimum charge.
• You pay only for unique reviews. A review is never charged twice in a run, even when it is found by two inputs or two filter views.
• Reviews skipped by your star, language, verified or date filters are not charged.
• Max reviews per company is exact: the last page is trimmed, so you never pay for more than you asked.
• Companies that are not on Trustpilot, invalid inputs and failed requests cost nothing for results.
• When you reach your spending limit, the run stops cleanly and keeps what it saved.

Integrations

• Apify API: start runs and read results from any language, or use run-sync-get-dataset-items to get reviews in one call.
• Zapier, Make and n8n: send new reviews to Google Sheets, Slack, a CRM or a database.
• MCP for AI agents: connect the Apify MCP server to Claude, ChatGPT or another MCP client and let the agent run this Actor as a tool.
• Schedules and webhooks in Apify Console for daily review monitoring.

FAQ

Do I need a Trustpilot account or API key? No. The Actor reads public Trustpilot pages. You never enter a login.

How many reviews can I get per company? Trustpilot shows logged-out visitors 10 pages (200 reviews) per filter view. To go further, the Actor reads the company through narrower views (each star rating, each language, other sort orders) and joins them without duplicates. For very large companies this reaches thousands of reviews, but not always every review; the SUMMARY record then says public page limit.

Why did I get fewer reviews than I asked for? Open the SUMMARY record. It shows how many reviews Trustpilot lists for your filters and why the company stopped. Strict filters often match only a few reviews.

How does the start date work? The Actor asks Trustpilot for the smallest date window that covers your date (30 days, 3, 6 or 12 months) and then drops older reviews itself, without charging for them.

Can I scrape only negative reviews? Yes. Set Star ratings to 1 and 2.

Can I monitor new reviews? Yes. Schedule a daily run with sort recency and Published on or after set to a recent date, and connect an integration.

What does a company row cost and contain? $0.001 per company. It has TrustScore, total reviews, reviews in the last 12 months, rating distribution, categories, website, description, contact details, claimed status and reply rate.

Is it legal to scrape Trustpilot? The Actor collects only public data. Follow Trustpilot's terms and the data protection laws that apply to you, such as GDPR, especially for author names. This is not legal advice.