Software Reviews Scraper: Capterra, GetApp & Software Advice

Scrape software reviews from Capterra, GetApp and Software Advice: star ratings, pros and cons, reviewer industry, company size and time used, and the vendor's reply, newest first. The same actor also scrapes GetApp product listings with rating, review count, pricing plans, features, integrations and alternatives. No login, no browser.

Capterra, GetApp and Software Advice are all Gartner Digital Markets sites and share one review database: a review written on Capterra also shows on the other two. Paste a product URL from any of the three sites and you get that product's reviews once, without duplicates.

Contents

• What you can do with it
• Reviews
• Software products
• Input
• Input examples
• FAQ

💡 What you can do with it

• Competitor research: read what users love and hate about a competitor, sorted newest first.
• Product feedback: export every review of your own product, with sub-ratings for ease of use, customer support, functionality and value for money.
• Lead and market research: see which industries and company sizes use a product, and why they switched to it.
• Monitoring: schedule a daily run with Only new reviews on and get just the reviews posted since the last run.
• Software catalogs: pull GetApp's ~45,000 software listings with pricing and features.

⭐ Reviews

Set What to scrape to Reviews and add product URLs. Any of these work:

• Software Advice: https://www.softwareadvice.com/product/2764-Salesforce/
• Capterra: https://www.capterra.com/p/61368/Salesforce/
• GetApp: https://www.getapp.com/customer-management-software/a/salesforce/

Leave the URL list empty to collect reviews of every reviewed product (~11,800), up to Max results.

Filters: star rating range, written on or after a date, reviewer company size, max reviews per product, and Only new reviews (skip reviews an earlier run with the same URLs already returned).

Example review:

{
  "review_id": "Capterra___6810765",
  "product_name": "Flocknote",
  "product_rating": 4.66,
  "product_total_reviews": 149,
  "title": "Great for Church Organization Use",
  "written_on": "2025-05-15",
  "overall_rating": 4.0,
  "ease_of_use_rating": 5.0,
  "functionality_rating": 3.0,
  "pros": "It is very user friendly, easy to have multiple separate groups, and scheduling texts.",
  "cons": "If your organization experiences fluctuation in the needed member amount you have to change the level of subscription...",
  "incentive": "NominalGift",
  "reviewer_name": "Katherine B.",
  "reviewer_industry": "Religious Institutions",
  "reviewer_company_size": "11-50 employees",
  "reviewer_time_used": "1-2 years",
  "reviewer_frequency_of_use": "Weekly",
  "reviewer_validated": true,
  "vendor_response": "Hi Katherine, Thank you so much for leaving a review...",
  "vendor_response_date": "2025-05-22"
}

Each review also has customer_support_rating, value_for_money_rating, general_comments, reasons_for_choosing, reasons_for_switching, product_uuid and product_url. See the Output tab for every field.

📦 Software products

Set What to scrape to Software products (the default) for GetApp listings: rating, review count, full pricing-plan breakdown, features, integrations, platforms, typical customers, alternatives, pros/cons, support and training options, FAQ.

{
  "external_id": "8c7f8bf5-dbf6-47ee-9df7-a6d200b64092",
  "url": "https://www.getapp.com/customer-management-software/a/salesforce/",
  "name": "Salesforce Sales Cloud",
  "company_name": "Salesforce",
  "rating_avg": 4.4,
  "num_reviews": 18815,
  "pricing_amount": 25.0,
  "pricing_currency": "USD",
  "pricing_periodicity": "month",
  "pricing_model": "Per User",
  "change_type": "new"
}

Products have a built-in delta mode: with Incremental mode on auto, the first run returns everything and later runs only return new and changed listings (plus delisted ones on a full run).

🔧 Input

Field	Default	Description
What to scrape	Software products	products or reviews.
Product URLs	—	Products: GetApp profile URLs. Reviews: product URLs from Software Advice, Capterra or GetApp. Empty = everything.
Max results	50	Stop after this many products or reviews. Clear it for a full run.
Max reviews per product	all	Newest first, so a limit gives the most recent reviews.
Minimum / maximum star rating	—	E.g. maximum 2 for negative reviews only.
Written on or after	—	Only reviews from this date on.
Reviewer company size	all	One or more company size bands.
Only new reviews	off	Skip reviews returned by an earlier run with the same URLs.
Incremental mode	auto	Products only: auto / full / incremental.
Proxy configuration	Residential	Keep a proxy on: the sites block most requests from cloud servers without one.

📥 Input examples

All reviews of two products:

{
  "entityType": "reviews",
  "startUrls": [
    "https://www.capterra.com/p/152373/HubSpot-CRM/",
    "https://www.softwareadvice.com/product/2764-Salesforce/"
  ],
  "maxItems": null
}

Negative reviews from small companies since 2025:

{
  "entityType": "reviews",
  "startUrls": ["https://www.getapp.com/customer-management-software/a/salesforce/"],
  "maxRating": 2,
  "reviewedAfter": "2025-01-01",
  "companySizes": ["1-10 employees", "11-50 employees"],
  "maxItems": null
}

Daily new-review feed (schedule it):

{
  "entityType": "reviews",
  "startUrls": ["https://www.softwareadvice.com/product/1854-HubSpot-CRM/"],
  "onlyNewReviews": true,
  "maxItems": null
}

Whole GetApp catalog:

{ "maxItems": null }

❓ FAQ

Are Capterra, GetApp and Software Advice reviews different? No. All three are owned by Gartner Digital Markets and show the same reviews; review ids look like Capterra___6810765 on all of them. This actor reads them once, so you never pay twice for the same review.

How many reviews can I get per product? All of them, newest first, for products with up to 10,000 reviews: nearly every product. The site serves at most 10,000 reviews per query, so for the few bigger products (Salesforce Sales Cloud has 18,815) the actor reads them by star rating and other filters and combines the results; then the order is newest first within each star rating.

Which products are covered? Reviews: every product with reviews on Software Advice (~11,800). A product listed only on Capterra, and not on Software Advice, is reported in the log as not found. Products: GetApp's whole catalog (~45,000 listings).

How is a Capterra or GetApp URL matched? By product name against Software Advice's product list. For GetApp URLs the match is double-checked with the product id all three sites share.

Do I need a proxy? Yes. The sites block most requests from cloud servers. The default Residential proxy works; a run retries a blocked request on a new IP automatically.

Why are some product fields raw JSON? Features, integrations, alternatives, pros/cons, support/training options, FAQ and vendor vary in shape between listings, so they're kept as the site's own JSON instead of fixed columns.