Capterra Reviews Scraper - Software Intelligence

Extract Capterra reviews with sub-ratings, reviewer profiles, and competitive intelligence. The only Capterra scraper that actually works without blocking issues. Pairs with our G2 Reviews Scraper for complete B2B software intelligence.

Why this scraper?

• Sub-ratings included: Overall, Ease of Use, Customer Service, Features, Value for Money
• Rich reviewer profiles: Job title, company size, industry, usage duration, verified status
• Competitive intel: Alternatives considered by reviewers, competitor mentions
• No blocking: TLS fingerprint impersonation + residential proxy support
• 3 flexible modes: Reviews, product search, product details
• Pairs with G2: Use this with our G2 Reviews Scraper for complete coverage of the two largest B2B software review platforms. No other developer on Apify offers this combination.

Modes

Mode 1: Reviews (reviews)

Extract individual reviews from specific products.

Input:

{
    "mode": "reviews",
    "productUrls": [
        "https://www.capterra.com/p/141633/Slack/reviews/",
        "https://www.capterra.com/p/169455/monday-com/reviews/"
    ],
    "maxReviews": 100,
    "sortReviews": "most_recent"
}

Output:

{
    "productName": "Slack",
    "productUrl": "https://www.capterra.com/p/141633/Slack/",
    "reviewTitle": "Best team communication tool",
    "reviewerName": "Maria G.",
    "reviewerTitle": "Marketing Manager",
    "companySize": "51-200 employees",
    "industry": "Marketing and Advertising",
    "usageDuration": "2+ years",
    "overallRating": 4.5,
    "easeOfUse": 5.0,
    "customerService": 4.0,
    "features": 4.5,
    "valueForMoney": 4.0,
    "likelihoodToRecommend": 9,
    "pros": "Great for team communication, easy to set up channels...",
    "cons": "Can become overwhelming with too many channels...",
    "overallReview": "Slack has transformed how our team communicates...",
    "reviewDate": "2026-03-15",
    "verified": true,
    "verifiedLinkedIn": true,
    "alternativesConsidered": ["Microsoft Teams", "Discord"],
    "source": "Non-incentivized review",
    "scrapedAt": "2026-04-09T15:00:00Z"
}

Mode 2: Product Search (product_search)

Find products by keyword or browse a category.

Input (keyword search):

{
    "mode": "product_search",
    "searchQuery": "project management software",
    "maxProducts": 50
}

Input (category browse):

{
    "mode": "product_search",
    "categoryUrl": "https://www.capterra.com/crm-software/",
    "maxProducts": 50
}

Output:

{
    "productId": "169455",
    "productName": "monday.com",
    "productUrl": "https://www.capterra.com/p/169455/monday-com/",
    "overallRating": 4.6,
    "totalReviews": 5234,
    "easeOfUse": 4.5,
    "customerService": 4.3,
    "features": 4.4,
    "valueForMoney": 4.3,
    "description": "monday.com is a cloud-based Work OS...",
    "sponsored": false,
    "scrapedAt": "2026-04-09T15:00:00Z"
}

Mode 3: Product Details (product_details)

Get full product profiles with pricing, alternatives, and deployment info.

Input:

{
    "mode": "product_details",
    "productUrls": [
        "https://www.capterra.com/p/141633/Slack/"
    ]
}

Output:

{
    "productName": "Slack",
    "productUrl": "https://www.capterra.com/p/141633/Slack/",
    "vendor": "",
    "overallRating": 4.7,
    "totalReviews": 23456,
    "easeOfUse": 4.6,
    "customerService": 4.2,
    "features": 4.5,
    "valueForMoney": 4.3,
    "description": "Slack is a messaging app for business...",
    "startingPrice": "$7",
    "freeVersion": true,
    "freeTrial": true,
    "alternatives": ["Microsoft Teams", "Discord", "Google Chat"],
    "screenshots": [],
    "scrapedAt": "2026-04-09T15:00:00Z"
}

Fields extracted

Field	Reviews	Search	Details
Product name & URL	Yes	Yes	Yes
Overall rating	Yes	Yes	Yes
Ease of Use	Yes	Yes	Yes
Customer Service	Yes	Yes	Yes
Features	Yes	Yes	Yes
Value for Money	Yes	Yes	Yes
Review count	-	Yes	Yes
Reviewer name	Yes	-	-
Reviewer job title	Yes	-	-
Company size	Yes	-	-
Industry	Yes	-	-
Usage duration	Yes	-	-
Pros & Cons	Yes	-	-
Review text	Yes	-	-
Verified status	Yes	-	-
Alternatives considered	Yes	-	-
Pricing	-	-	Yes
Product description	-	Yes	Yes
Alternatives listed	-	-	Yes

Use cases

• SaaS competitive intelligence - Track competitor ratings, identify weaknesses from reviews
• Software procurement - Compare products with sub-ratings before buying
• B2B sales prospecting - Find companies using specific tools and their pain points
• Product positioning - Understand what alternatives your users consider
• Vendor evaluation - Systematic comparison across multiple platforms
• Market research - Category-level analysis of software landscape

Pricing

Pay per result with Apify's pay-per-event model:

Event	Price
Per review scraped	$0.005
Per product found	$0.01

Examples:

• 1,000 reviews = $5
• 1,000 products = $10
• 100 reviews from 5 products = $2.50

Tips

• Product names work: You can pass product names like "Slack" or "monday.com" instead of URLs - the scraper will search and find the correct product automatically.
• Sort reviews: Use sortReviews: "lowest_rated" to quickly find pain points and common complaints.
• Residential proxies: For best reliability, use Apify residential proxies. Datacenter proxies may work but have higher block rates.
• Combine with G2: Run this scraper alongside our G2 Reviews Scraper to get reviews from both platforms for the same product - invaluable for competitive analysis.

Complete B2B Intelligence Suite by Zhorex

Build your competitive intelligence pipeline with our full suite of scrapers:

• G2 Reviews Scraper - Extract reviews and ratings from G2.com
• Capterra Reviews Scraper (this actor) - Extract reviews and ratings from Capterra.com
• Tech Stack Detector - Detect technologies used by any website
• Domain Authority Checker - Check domain authority and SEO metrics

G2 + Capterra = Complete B2B software review coverage. No other developer on Apify offers this combination.

Support

Having issues? Open an issue on the actor page or contact us directly. We actively maintain all our scrapers and respond to issues quickly.